DataSphere Technologies

We've reached out to our customer, and worked with them on a resolution. We now consider this dispute resolved.

We apologize that your cancellation request was missed and your account remained active after the sale of your property. We will go ahead and issue you a refund  for 5 months in the amount of $174.95. You will receive the refund by check in 7-10 business days. We hope that you will...

consider advertising with LandWatch again in the future when you have additional properties for sale. Please feel free to call us at 866-905-8259 will any questions.

We're sorry to hear of our customer's negative experience. We have spoken with this customer and he has agreed to a contract reduction to 8 months ending on 8/17/16. In good faith, I will further reduce his agreement to end today. We are looking into what his sales rep promised, since no advertising...

can guarantee leads or customers, and we do not make that claim. Advertising builds the brand, and gets the customer's special service or offer in front the right people to engage consumers.

Revdex.com:The issue had been resolved, I received an email to that affect. I hope that I will not be bothered with the collection company any more.sincerely,[redacted]

Thanks for your response. According to our notes, we do see that on 5/23/16 you accepted our offer to reduce your agreement to six months and reduce your monthly payments. Despite your prior acceptance of this offer, I can reduce your agreement to four months and also throw in the rights to your video ($199 value). If this is acceptable to settle this dispute, please let us know and we will implement it right away. This is our best and final offer, we hope that it works for you.

We reached out to the customer yesterday, and spent some dedicated time with her to get her account optimized for success, including giving her our website product, complementary included in her program. We also switched her over to a different program with more of a Facebook advertising focus. We...

believe that our customer is now satisfied and this disputed is resolved.

We reached out to Ms. [redacted] on 5/12/16 to better understand her concerns. We walked the customer through our advertising options including use of custom images. We also reduced the terms of her agreement from 12 months to 6 months. We are working together with Ms. [redacted] to better meet her...

advertising expectations.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have searched our records, and the only record that we have for [redacted] is a free account that we don't have any payment information for and have never charged.  Maybe we're not looking at the right account, if we can please have the account number, that will help us find the...

right account. Please either post the account number here if possible, or email us at [email protected]. We would like to work with this business to ensure that we resolve any potential issues.

Complaint: [redacted]I am rejecting this response because:  While they have closed my...

account and promised not to send me to collections as they originally threatened,  I have not received a credit of the original $169.00 charged to my credit card.  I had to close that credit card to prevent them from continually charging me.
 
What they sold to me I never received.  Therefore I am due a full credit of all I have paid.   
 
I want a refund mailed by check to :  [redacted]
                                                       [redacted]
                                                       [redacted]  37128Sincerely,[redacted]

This account has been closed per customer request, and a refund issued. This is now resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Greetings,
 
After working with the customer on 12/21/2015, we were able to reach an amicable solution.  We respectfully request that this complaint be closed.
 
Thank you.

We're sorry to hear that our customer is no longer interested in our advertising package. We received her request to cancel but we typically need 24 hours to process cancellations, and it has been only a few hours (business time). We've gone ahead and cancelled the agreement per request, and we've...

refunded the initial payment.