DataSphere Technologies

Greetings,
** and I were able to talk this morning and make sure that all of his concerns were properly addressed. We politely request that this complaint be closed
Thank you

We're sorry to hear that our customer is no longer interested in our advertising packageWe received her request to cancel but we typically need hours to process cancellations, and it has been only a few hours (business time)We've gone ahead and cancelled the agreement per request, and we've
refunded the initial payment.

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards to case # ***Based on the correspondence with you via email on 5/18/15, we hope we can reach an amicable resolution.We respectfully request that this case against DataSphere Technologies
be closed.Sincerely, *** ** *** | Retention Managerp: *** ** ***e: ***@datasphere.com

We called the customer on June 9th and again on June 15thSince we have been unable to reach her to resolve her concerns, we went ahead and cancelled her account as of Thursday, June 15thWe sent the customer the attached account cancellation confirmationIf the customer should be interested we are still available to discuss her account, but as of last week her account is closed and she will not incur any additional charges from usWe consider this account now resolved.

Complaint: ***I am rejecting this response because:
The only reason we spoke is because my bank contacting Data Sphere because I am disputing the chargesWhere I was yelled at and talked overThe only solution I will accept is a full Refund for all amounts paidAfter researching more into your company it is obvious you have scammed numerous people into you promise for advertisementYou are not forecoming and do not deliver what is promisedAs I stated before no advertisement on my behalf has ever been promted by data sphereI refuse to pay for a service that was never provided.
Sincerely,*** ***

We reached out to the customer today, and came to an agreement to resolve her accountWe believe that this is now settled but please let us know if anything else is needed.

We've reached out to the customer multiple times via phone and email but have not yet received a responseWe are looking forward to hearing back from the customer so that we can resolve this account for them

We spoke with the customer on 3/10/and together came up with a resolutionWe appreciate the opportunity to work together, and consider this dispute resolved

We have reached out to the customer to resolve this complaint and our decision to terminate the agreement has not changedWe have addressed the customer's concerns, and we have offered the customer options for his 12-month contract and to work with him to improve various parts of the campaignThe customer agreed to the terms of the advertising agreement which included a 40% buyout to discontinue the service immediatelyAs an alternative, we had offered to reduce the duration of the contract as we work with him to boost the performance of the campaign

Hello,
I have responded to the customer with a solution and am waiting to hear back from them
Thanks

We have been actively working with this customer on resolution, and per her request she is cancelled with no further payments dueWe can not offer a refund since we have provided services rendered as promisedIn fact, we have over delivered on our guaranteed actions per month with almost
actions per month at no additional costUnfortunately our manager had an emergency family situation this morning and was out of the office and unable to make the scheduled call with the customer todayWhen we notified the customer of this, she asked for us to not contact her againSince we cannot resolve this account without contact, our manager will try to reach her again when she is back in the office

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase #***Based on the correspondence with you via email/phone on July 17th,2015, we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere
Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp: ***e: ***@datasphere.com Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center
Call
Send SMS
Call from mobile
Add to Skype
You'll need Skype CreditFree via Skype

Complaint: ***I am rejecting this response because:
This is misleading as far as customer actions because at the time of the phone call made for cancellation, the representative said that only coupon has been printed in which there was still jo contact madeWe have have a heavy online presence through other marketing and havent seen our ad on Google nor FacebookI was told that datasphere markets thru mobile and then another representative said that it was desktop onlyOverall, I have not found any marketing from this company, nor has anyone contacted me through their advertisingIn addition, the salesman told me that customer action were email, phone calls, and clicks for more informationThere is no possible way my ad was seen that many time thru selective marketing and not one person called or requested a quoteThere has been no phone contact made to me and the email sent from Ruth had a number but says she was out of town for weeksI called customer service with only voicmail optionsThis is a complete rip off and advertisingYou all took another payment on 5/after I made it clear that you mislead me in to believing your company provides clients and potential leadsI want a full refund because you all weren't honest about how you track leads and what was discussed initially before committing
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Again this response is not accurate. I did not receive any emails or a phone call regarding my additional request for the $in regard to my video. Data sphere Technologies is a good company to work with period. Yes I do have panic attacks, anxiety attacks and I did inform Ruth of this the one time we spoke. An anxiety attack was coming on so I did hang up. I do not feel my request for the additional $for the video is unreasonable due to all the problems I have had with this company. It is not my health issues; it is the very poor service I have received. I am again requesting the $refund for the video and then this case will be resolved fifnally.Sincerely,*** ***

Complaint: ***I am rejecting this response because: While they have closed my
account and promised not to send me to collections as they originally threatened, I have not received a credit of the original $charged to my credit card I had to close that credit card to prevent them from continually charging me
What they sold to me I never received Therefore I am due a full credit of all I have paid
I want a refund mailed by check to : *** ***
*** ***
*** ** 37128Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I did contact them all they have sent me is emails saying I need to make my payment Please see photos of emails attached .
Sincerely,
*** ***

Subject: RE: Revdex.com COMPLAINT # *** *** *** VS DATASPHERE TECHNOLOGIESHi ***,I’m so sorry, not sure how I managed to miss this! Thanks for reaching out. Yes, we reduced the agreement to months and waived the remaining three***’s account cancels on 12/20/and there are no further payments due. Please let me know if there’s any other questions or information needed.Thanks!Susan

Complaint: ***
I am rejecting this response because:The issue is not resolved, I was contacted by the business to
"resolve" the issues like they have been the last monthI gave them week to get my account in order and active, that week ends tomorrow and the account is still nowhere near complete and is still not active.

Complaint: ***I am rejecting this response because:
Simply put, your advertisement program provides no new business Your company is a shame providing hope to business that agree to accept your services Your fifty "actions" are as worthless as a wrong number dialed on the telephone Your "actions" provide legitimization to fleece the public In truth, your company takes money and gives nothing in return
Now, you are welching on your cancellation offer which is #***
My bank is providing you no more money I ask you to refund my money, poorly spent on your advertising
Sincerely,*** ***

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase #***Based on the correspondence with you via email/phone on September 2nd,2015, we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere
Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp: ***e: ***@datasphere.com Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center