DataSphere Technologies

Greetings,
I have responded to the customer's concerns and am awaiting a response
Thank you

We're sorry to hear of your experience but thank you for speaking with us yesterdayAs discussed your account has been cancelled and you will not receive another charge from us

Complaint: ***
I agree with this company, I already have a complaint against the Bellvue, WA company and will keep it there as they are not resolving my complaint I have no complaint that is unresolved accept for a roofing company from long ago If this is not associated with the Bellvue, WA company, please resolve my complaint
Sincerely,
Jim M***

Complaint: ***I am rejecting this response because: that is untrue I have been contacting them repeatedly and reached no one they claim this #of 200+ contacts which is also untrue I have not heard from a single potential clients or customers in all of my time with datasphereThere have been no scheduled appointment to speak with me I have all the emails and communication back and forth to prove that this is a blatant misrepresentation of what they proposed to me and their response is ridiculous and untrueI want all of my money credited back please not just a cancellation..Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I spoke with Susan today, 12/2/16, and we came to an agreement.
I was credited $800, and the last month will be waved
Susan was very understanding and we had a good conversation.
Thank you Revdex.com!
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer signed a twelve month advertising agreement with DataSphere on 4/23/to include a homepage advertising spot on ***The customer has received a total to date of 18,advertising impressions and actions which is in line with the guaranteed actions per month averaged over
the course of the twelve month termNo advertising can gain contact information from simple website clicksHowever with our program, customers will have contactable information from those that engage with the *** ad or download a couponAlthough we are delivering as per the signed agreement, in goodwill we did offer to reduce the customer’s agreement and that offer still stands

We're sorry to hear that our customer was not satisfied with our serviceWe had received his request to cancel and we've left him a voice and email on 4/to discuss, but did not hear backUltimately, no advertising can guarantee customer calls, but we do guarantee actions meaning that a consumer
saw and acted on the adMany times that action is a downloaded coupon, and we do see that consumers downloaded his couponWe also show that his ad was displayed 49,times, and received a total of actions to dateIf the customer is no longer interested in our services, we can reduce his agreement from his agreed upon months to months, which is the very lowest terms we haveUnfortunately, we cannot provide a refund for services already rendered since we've paid for his advertising on the Google and Facebook network, and delivered as promised on views and actions We hope that this is an acceptable solution, and we're sorry that the results did not meet his expectations

Greetings,
** and I were able to talk this morning and make sure that all of his concerns were properly addressed. We politely request that this complaint be closed
Thank you

In July of 2013, Ms *** signed a month auto renewing agreementOn May 5th 2016, she requested to cancel her advertising service, which we did immediately May was the first communication that we had heard from Ms *** since late 2013, since she did not respond to our outreach
which included voicemails and various email communicationsThe most recent communication was our voicemail left for her in January 2016, but she did not respondDespite the fact that we developed her ads, promotional video and incurred advertising costs, we offered Ms *** a good faith refund of six months of service for settlement of her accountShe has refused to settle her account, although our refund offer still stands.

Dear ***,We have reviewed the feedback and concerns that you've expressed in regards tocase # ***Based on the correspondence with you via phone on July 29th, 2015,we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies
beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp: ***e: ***@datasphere.com Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center
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Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase # ***.Based on the correspondence with you via email/phone on August 17th,2015, we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere
Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp:***e: ***@datasphere.com Find tutorials, marketing best practices, FAQs, and more at: DataSphereHelp Center
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Greetings,
We have worked with the customer and have provided an amicable resolutionWe respectfully request that this complaint be closed
Thank you

Please be advised that the above complaint was resolved to my satisfaction Tuesday late afternoon Thank you for your assistance.Kindest regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe contract has been cancelled and all fees refunded and waived.
Sincerely,
*** ***

We have reached out to our customer, but as of yet have not heard backWe will continue to try to reach her.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We called the customer on June 9th and again on June 15thSince we have been unable to reach her to resolve her concerns, we went ahead and cancelled her account as of Thursday, June 15thWe sent the customer the attached account cancellation confirmationIf the customer should be interested we are still available to discuss her account, but as of last week her account is closed and she will not incur any additional charges from usWe consider this account now resolved.

Greetings,
** and I were able to talk this morning and make sure that all of his concerns were properly addressed. We politely request that this complaint be closed
Thank you

We're sorry to hear that our customer is no longer interested in our advertising packageWe received her request to cancel but we typically need hours to process cancellations, and it has been only a few hours (business time)We've gone ahead and cancelled the agreement per request, and we've
refunded the initial payment.