DataSphere Technologies

We have backup and evidence for all that we stateIn another attempt to continue the resolution negotiation, we reached out to the customer's father [redacted] Mr [redacted] paid for the advertising services, and we are not able to negotiate with [redacted] who has been continually threatening and abusive to our staffWe are actively working with [redacted] for a resolution, and feel hopeful that this situation will be resolved shortly.?

We're sorry to hear of our customers negative experienceIn reading the complaint, there seems to be a misunderstanding as to how the advertising worksWe don't direct ad traffic to our customers website/Facebook where it can't be tracked -- but to a specially built landing page that is designed to drive consumer action and engagementThis is standard advertising practiceWe will reach out to the customer today to provide a more indepth explanation of how the advertising works and what results she can expect.?

Good morning [redacted] ,We are sorry you wish to discontinue your service with us.? However, we understand you must make the best decision for your business at this juncture.? I was recently notified of a Revdex.com complaint that was made on 10/20/2015, which I would love to resolve amicably.? I’ve read your desired resolution, and I’m willing to agree to these termsWith that said, I have scheduled your account to cancel on 10/20/to alleviate any further billing to your account.? I have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably Best, Dean l Customer Success ManagerDataSphere Technologies, Inc[redacted] Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype

Complaint: [redacted] I am rejecting this response because:I was only contacted by phone by this company twiceYesterday was the first time and I was not in the officeThe second time was today at noon during our lunch rush when I was cooking and not availableI have sent an email response today stating that I would like all communications to be in writing and not over the phoneI also stated that I would be in contact with them soon as today is Friday, our busiest day of the week, and I'm assuming they are closed on Saturdays Sincerely, [redacted]

We have reached out the customer and together came to a mutual agreementThis is account is now resolved, but please let us know if there's anything else needed

We're sorry to hear that we didn't meet our customer expectations, and we'd like to work together with the customer to resolve this issueWe've reached out via phone and email multiple times now but have not heard backHopefully he will return our calls and emails soon so that we can come to an agreement.?

Dear [redacted] , We have reviewed the feedback and concerns that you've expressed in regards tocase # [redacted] Based on the correspondence with you via email/phone on June 23rd,2015, we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies beclosed.Sincerely, [redacted] | Retention ManagerDataSphere Technologiesp: [redacted] ***e: [redacted] @datasphere.comFind tutorials, marketing best practices, FAQs,and more at: DataSphereHelp Center Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype

Greetings, I have left a message for the customer and awaiting a call back to discuss a resolution Thank you

Complaint: [redacted] I am rejecting this response because: The only reason we spoke is because my bank contacting Data Sphere because I am disputing the chargesWhere I was yelled at and talked overThe only solution I will accept is a full Refund for all amounts paidAfter researching more into your company it is obvious you have scammed numerous people into you promise for advertisementYou are not forecoming and do not deliver what is promisedAs I stated before no advertisement on my behalf has ever been promted by data sphereI refuse to pay for a service that was never provided Sincerely, [redacted]

We have reached out to the customer, shortened the agreement to months and worked with her to better understand the program and the tools available to herWe also encouraged her to make an appointment with one of our marketing consultants to help boost her results We believe that this issue is now resolved

Revdex.com: NO, there is no evidenceDataSphere is a bunch of lying thievesSending an invoice of payment to a spam account with my name (who is not even the cardholder's) inserted at the signature line, AFTER the amount has been paid in full and claiming that is is a contract where I agreed to the auto-renewal is SO UNETHICAL AND CORRUPT? I never signed or agreed to any auto-renewal payments: I never even knew about it, like many other unhappy customers? Why is this? ? Because DataSphere is SNEAKY and SHADY and a SCAM and don't tell you about it upfront like a normal, ethical, considerate company would doI never even needed DataSphere's services past Oct of ? DataSphere is LYING: I was also told there would be 'ZERO other costs or fees,' from the regrettable initial scam offer from Cameron D***, and that was a LIE? I have never 'threatened' DataSphere, they are the bad guys here, stealing and lying to there MANY unhappy customersIf myself and my father wanting our money back is 'threatening', DataSphere is even more delusional in appropriate behavior that I thought? Susan C [redacted] also reneged her offer of a month (initial) refund, and then lied to the Attorney General that I refused that offer....the same day that I asked her to confirm if the check was in the mail? They are NOT to be trusted? They are an unreasonable and unfair company, and I am one of people who think this? The right thing to do is for DataSphere to return ALL of the stolen money to their previous trusting customer, and end this hideous ordeal? Susan C [redacted] of DataSphere has also offered an month refund to the cardholder, (there are notes made from a conversation he had with her) last week, and until that money is received, all complaints will continue to be made public? We are waiting for DataSphere to do the right thing DO NOT SIGN UP WITH DATASPHERE, YOU WILL REGRET IT!

Redeeming a coupon and tracking redemptions is simple.? Potential customers click the Claim Offer button and can email, text or print the coupon.? They can redeem the coupon by contacting the business, and the localsaver page is complete with information on how to connect with the business.? In the dashboard, you can see who has claimed a coupon and have a chance to reach out.? That said, coupons are optional, and you do not need them to participate in the program fully.? Mr [redacted] agreement guaranteed actions - actions are counted each time a potential customer shows interest in his business, and Mr [redacted] averaged an outstanding actions per month.? Additionally, Mr [redacted] received leads which he had the opportunity to follwith.? Although the guarantee has been met, we can offer a one-month goodwill refund to resolve this issue.?

Complaint: [redacted] ? I"m waiting to receive a written response from DataSphere with a resolution? I had a conversation with the person responsible for answering Revdex.com complaints? She was only willing to settle for? months payment? I am not happy with the service, they can keep the one month of July but have contacted my credit card company to dispute any additional charges? I will send the resolution letter once it arrives via email? Thank you for your prompt responsiveness? I appreciate your help in this matter? Sincerely,? [redacted] ? I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: While they have closed my account and promised not to send me to collections as they originally threatened, I have not received a credit of the original $charged to my credit card I had to close that credit card to prevent them from continually charging me What they sold to me I never received Therefore I am due a full credit of all I have paid I want a refund mailed by check to : [redacted] [redacted] [redacted] 37128Sincerely, [redacted]

We reached out to Ms [redacted] on 5/12/to better understand her concernsWe walked the customer through our advertising options including use of custom imagesWe also reduced the terms of her agreement from months to monthsWe are working together with Ms [redacted] to better meet her advertising expectations.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business complied to releasing the agreement as they did not contact me since November did not complete services as agreeded but we have settled thisI hope their sales practice and customer service improves I hate to see small businesses like my self suffer Sincerely, [redacted] ***

We attempted to reach out to the customer but unfortunately she was combative, wouldn't talk to us and then hung upWe have cancelled her account, but without the ability to have a productive conservation we are unable to move further into a resolutionWe are happy to speak with the customer at any time that they are ready

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that arbitration is necessarySincerely, [redacted] ? We at DataSphere have spent a significant amount of time and staff trying to resolve this account, with little to no participation from Mr [redacted] We have also spent additional time researching and corresponding with Mr [redacted] 's attorneyFor the sake of good customer service, we are willing to make one last good faith effort at resolving this account if it can be done in a timely and efficient manor? ?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that arbitration is necessarySincerely, [redacted] We at DataSphere have spent a significant amount of time and staff trying to resolve this account, with little to no participation from Mr [redacted] We have also spent additional time researching and corresponding with Mr [redacted] 's attorneyFor the sake of good customer service, we are willing to make one last good faith effort at resolving this account if it can be done in a timely and efficient manor

Complaint: [redacted] I am rejecting this response because: I am not satisfied with the responseI want a full refund of $and waive the "early" termination feesUpon looking at all the complaints filed against this company first this is a standard response because of the frequency in which it happensSecond per the complaints filed this company has already made $11,just off the people who actually filed claims against them in the past monthsThat is some business plan, and as soon as we canceled you were off to the next prospectYou did nothing that added to our businessno one could see" the work? you did" besides myself because you sent it to meThe "views" were you counting the views we had on Facebook and our web sight that we created ourselvespeople cannot view something that is not onlineWhen the money is back in our account then I will agree to the termsBy the way I did not authorize you to keep taking funds out of our account and my bank will be notified as such.Sincerely, [redacted]