DataSphere Technologies

Greetings, I have left a voicemail and sent an email to this customer I will follow up again with the account resolution Thank you

Revdex.com: As a consumer I am NOT satisfied with the way DataSphere does businessThey are very misleading in their representationI hope eventually they stopWith that being said it is sad that I had to file a report with the Revdex.com in order to get action from this companyAs a small business owner and a member of the Revdex.com in Washington customer service is #1.? ? Thank you Revdex.com of Washington State Sincerely, [redacted] ***

We have reached out to our customer, but as of yet have not heard backWe will continue to try to reach her.?

To Whom It May Concern, We have reviewed the feedback and concerns that you've expressed in regards to this case.? I was able to successfully speak with [redacted] today and we were able to reach a mutual and amicable solutionWe respectfully request that this case against DataSphere Technologies be closed Thank you, ? Peter W [redacted]

Good afternoon [redacted] We are sorry you wish to discontinue your service with us However, we understand you must make the best decision for your business at this juncture I was recently notified of a Revdex.com complaint that was made on 10/30/case # (# [redacted] ) which I would love to resolve amicably I’ve read your desired resolution, and I’m willing to agree to these termsWith that said, I have scheduled your account to cancel on 10/30/to alleviate any further billing to your accountI have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably Please let me know if we can do anything to resolve this issue for you Dean [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Jim M***

To Whom It May Concern, We have reviewed the feedback and concerns that you've expressed in regards to this case I was able to successfully speak with [redacted] today and we were able to reach a mutual and amicable solutionWe respectfully request that this case against DataSphere Technologies be closed Thank you, Peter W [redacted]

We worked together with the customer on a satisfactory resolutionWe consider this matter now resolved but please let us know if anything else is needed.?

Dear ***,We have reviewed the feedback and concerns that you've expressed in regards tocase # [redacted] Based on the correspondence with you via email/phone on (Date of interactionwith customer), we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies beclosed.Sincerely, Angel

DataSphere continues to LIE The horrible and consistent Revdex.com and Yelp reviews speak for themselves Now, as of May 17, 2016, Susan C [redacted] is reneging her offer of a month refund for stolen money She is also a LIAR, stating that DataSphere would be sending a check for $1, -- which is only 1/of what they owe us by the way 1) I never signed any contract regarding an auto-renewing agreement My name was placed on the digital contract by DataSphere in the signature area on the invoice...that I hadn't even seen until May The only thing I agreed to was paying for months upfront with [redacted] credit card I NEVER would have agreed to an auto-renewal policy I never knew about it because it was not disclosed by the sales rep Why is it not? Because they don't want customers to know about it The only agreement I knew about and paid for in full was a 12-month advertising agreement, which itself was a regrettable choice because DatSphere is a SCAM I was told there were ZERO other fees or costs LIES There are MANY (80-200) other complaints on Revdex.com and YELP stating how others were tricked by this sneaky, non-disclosed auto-renewal policy, where they discover that DataSphere had been charging people's credit cards WITHOUT AUTHORIZATION The only thing DataSPhere is good at is charging people's credit card and then refusing a refund, which is the only right thing to do This company is stealing and lying to people and needs to be shut down - I HAVE NEVER received any phone calls or emails, and certainly most recently NOT on 1/24/ This is a LIEI was IGNORED repeatedly regarding (as have many other customers) the followthrough with my request to see or change my ad, back in Susan C [redacted] is LYING about DataSphere trying to contact me This is completely FALSE You can see other's complaints about being ignored on YELP and Revdex.com - In no way was I obligated to, nor did I ever feel a need to cancel with DataSphere when my business closed: not only had I been repeatedly ignored as a customer, and I had moved on with my employment, but I knew the agreement was ONLY for months....AND I was told there are 'ZERO other costs or fees.' DataSphere is made up of LYING employees - I have accepted at least times the offer of a month refund, verbally and in emails At no point did I ever refuse this offerWhy would I say no to money that is owed to us? Susan C [redacted] is LYING months is simply not the full amount owed to us Susan C [redacted] is now reneging that offer I have PROOF that I accepted it I even confirmed that she sent the check out today, and no surprise there was no response This is only PARTIAL payback for their 'settlement.' DataSphere STOLE months of money from [redacted] We are owed $from this lying cheating company Per Susan C [redacted] : 'Our account settlement offer still stands, and we are open to further negotiation.' We are still owed $from this lying, cheating company Complaint: [redacted] I am rejecting this response because: DataSphere is lying Their company is a SCAM They owe us $from unauthorized credit card charges Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was misled into the contract in the first placeWhat I was told would be provided was not in line with what was in the contract, but the contract was worded in such a way that I did not realize the difference between what I was told and what was written(How do you explain that I was told I would not be charged if my actions did not reach 45/month? How do you guarantee an average?) And when my own clicks are among those actions, this service is misleading in the extremeI'm not asking for the money I already spent back, but the honorable thing is to let me out of the contract, since I was lied to in order to get me to sign it(As an aside, you mention that the data you could provide includes **? clicks and coupon downloadsI'm not completely sure why I would need to be told about **? clicks, since I'm able to monitor that myself, but beyond that, ? the salesperson knew that I can't do coupons because of my industryShe assured me that wouldn't be a problem, but when I spoke to Vikki in my on-boarding call, she mentioned that coupons are the primary way that your clients get customersI didn't mention it in the original complaint because I wanted to stay on task, but that was yet another example of a duplicitous salesperson trying to close a sale no matter if it helps or is even relevant to the person on the other end of the callI was also told that I would "work with a production team" on a professional website and videoThis phrasing indicates that I would actually work with a team, not "upload all my own content" that someone with whom I've never spoken then slaps on a standard website and powerpoint presentation with voiceoverI wasn't even going to bring that up because the poor product wasn't the point.) ? I was preyed upon because I'm new to this, and I'm frankly disgusted by the product and policies of this company Sincerely, [redacted]

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **

Complaint: [redacted] I am rejecting this response because: Again this response is not accurate.? I did not receive any emails or a phone call regarding my additional request for the $in regard to my video.? Data sphere Technologies is a good company to work with period.? Yes I do have panic attacks, anxiety attacks and I did inform Ruth of this the one time we spoke.? An anxiety attack was coming on so I did hang up.? I do not feel my request for the additional $for the video is unreasonable due to all the problems I have had with this company.? It is not my health issues; it is the very poor service I have received.? I am again requesting the $refund for the video and then this case will be resolved fifnally.Sincerely, [redacted] ***

She called me last week and we talked and it's pretty unprofessional to make the client feel the way I doShe kept saying so I guess you don't understand our businessHonestly I have nothing left to say to this companyIf they need anything from us, they can contact my lawyer! It's sickening that they do business the way they do Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

We're sorry to hear of your experienceWe do have a business day response time, so if you tried to reach us on Friday 6/10, we may not have gotten to your message today (Monday 6/13) yetI went ahead and cancelled your account, and refunded your initial payment of $You should receive the refund check within 5-business days? We hope you consider DataSphere for your future online marketing needs.?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as any remaining payments are $ Would like clarification as to how much is remaining to be paid as well as be allowed to pay in full by invoice as the customer service rep saidSincerely, [redacted] ***

Complaint: [redacted] I"m waiting to receive a written response from DataSphere with a resolution I had a conversation with the person responsible for answering Revdex.com complaints She was only willing to settle for months payment I am not happy with the service, they can keep the one month of July but have contacted my credit card company to dispute any additional charges I will send the resolution letter once it arrives via email Thank you for your prompt responsiveness I appreciate your help in this matter Sincerely, [redacted] I am rejecting this response because:Sincerely, [redacted]

Greetings, ? After working with the customer on 12/21/2015, we were able to reach an amicable solution.? We respectfully request that this complaint be closed ? Thank you

We’re sorry for our customer’s experience with usThey should not have been promised jobs since we (nor any advertising) can guarantee thatWe are investigating the matter to ensure that it doesn’t happen againIn the meantime we’ve reached out to the customer, cancelled their account and provided them with a complete refund? We apologize for the miscommunication.?

We're sorry to hear that our service did not meet this customer's expectationsIn our research, we found the following: Customer signed an agreement with us on 7/5/2016, guaranteeing him actions each month in total from the local media advertising, mobile advertising and FacebookTo date he has received actions which average at actions each month, over the guarantee.? ? ? Additionally, people have interacted with his Facebook ad and two leads are available to him.? ? We spoken with this customer on 9/when he asked to cancel his agreementWe worked with him and offered to cut his agreement in halfHe stated that he would have his legal team read the agreement and get back to us on the proposalWe have been awaiting his call back so that we can work with him to resolve this account? We will reach out on Monday to reestablish the conversationWe are hopeful that an agreement can be reached.?