DataSphere Technologies

Complaint: [redacted] I am rejecting this response because: If you have me registered as a free account why am I being charged? I am sending you a email to the address listed, with private information regarding this accountWill you please send me an email back acknowledging that you at least got it?Sincerely, [redacted] ***

Revdex.com:The issue had been resolved, I received an email to that affectI hope that I will not be bothered with the collection company any more.sincerely, [redacted]

Good morning [redacted] ,We are sorry you wish to discontinue your service with us However, we understand you must make the best decision for your business at this juncture I was recently notified of a Revdex.com complaint that was made on 10/20/2015, which I would love to resolve amicably I’ve read your desired resolution, and I’m willing to agree to these termsWith that said, I have scheduled your account to cancel on 10/20/to alleviate any further billing to your account I have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably Best, Dean l Customer Success ManagerDataSphere Technologies, Inc[redacted] Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype

We reached out to the customer yesterday, and spent some dedicated time with her to get her account optimized for success, including giving her our website product, complementary included in her programWe also switched her over to a different program with more of a Facebook advertising focusWe believe that our customer is now satisfied and this disputed is resolved

Datasphere has responded to the refund request and has cancelled the agreementThank you to all involved[redacted] ***

Complaint: [redacted] I am rejecting this response because:I responded to the email from the customer representative by email stating I prefer all communications with them in writing ie via email since the past several phone conversations I'd had with them resulting in their representatives making promises to resolve the issue and then not following through? I would like all communication in writing so as to have a clear recordI have not had an email response at this time.? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I stand true to the fact that the “data” Datasphere is providing is fraudulent and inaccurateI was lied to and mislead into a “service” and agreement that was and is not what was presented to meI want a complete refund and the contract obolved in writing to be satisfiedI have since only received an email stating they have cancelled the contract

Despite multiple attempts, we have been unable to reach this customerWe have sent the customer a detailed email explaining our auto renew policy, which was also included in the agreement that he originally signed This account is now cancelled and there will be no further billingWe consider this matter now resolved, but please let us know if there's anything else needed

Complaint: [redacted] I am rejecting this response because: I have finally gotten a hold of DataSphere and they are not allowing me out of the contract, more funding any money? I will not withdraw this complaint until they do Very Truly, Jim M***

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I stand true to the fact that the “data” Datasphere is providing is fraudulent and inaccurateI was lied to and mislead into a “service” and agreement that was and is not what was presented to me. I want a complete refund and the contract obolved in writing to be satisfiedI have since only received an email stating they have cancelled the contract.

We've worked together with the customer on a mutually satisfactory solutionWe now consider this matter closed, but please let us know if anything else is needed

This customer signed a twelve month agreement with DataSphere on 4/25/which includes advertising on KATU.com mobile website and mobile appsDataSphere is the digital advertising division of Sinclair Broadcasting, owner of ***The customer has since received 8,impressions resulting in actions and four leads from the advertisingOur numbers are reported to us from ***, [redacted] ? and the [redacted] ? Ad Network, and we then display the data in the customer’s marketing dashboard? The customer is not due a refund due to services rendered as per the agreementAdditionally the customer’s bank dispute results in a discrepancy with their stated paid amount? We will send the customer an updated offer to resolve their account

The customer signed up for a twelve month advertising agreement with DataSphere to include an advertising spot on kgw.comWe have already built the customer’s ad for kgw.com, [redacted] ? and the [redacted] ? Ad Network as well as their video scriptAlthough we have already done work for the customer, in goodwill we did offer to reduce their agreement as well as our standard buyout but it was not acceptedBoth of these offers still stand and are available to the customer ?

We have considered the customer's feedback, and our decision to refund has not changedWe cannot issue a refund for services rendered as we have built the customer's landing page, advertisements, and video scriptTo date, we have shown her ads over timesThe advertisements were displayed on [redacted] , mobile sites, and on the article pages of [redacted] We agreed to cancel the account as a gesture of goodwill but will not refund for the services renderedPlease see the attached screenshot of the customer's ad activity

Dear [redacted] , We have reviewed the feedback and concerns that you've expressed in regards tocase # [redacted] .Based on the correspondence with you via email and phone on July 27th,2015, we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologies p: [redacted] e: [redacted] @datasphere.com Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype

Complaint: [redacted] I am rejecting this response because the company has multiple complaints of the same nature. They are scamming people out of their money. They are deceitful with their sales tactics and I deserve a refund. I have logged onto my datasphere account online and notice that they have now gone back days in February and posted additional activity for dates that were not there previously. They appear to be able to manipulate the website to look as if actions are happening and stating that an advertisement was displayed. I will be taking my matter to the Attorney General if they are not able to resolve this and issue a refund Sincerely, [redacted]

Dear ***,We have reviewed the feedback and concerns that you've expressed in regards tocase # ***Based on the correspondence with you via phone on August 18th, 2015,we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp: ***e: ***@datasphere.com Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center
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Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase #***Based on the correspondence with you via email/phone on (Date of interactionwith customer), we believe we were able to reach an amicable resolution.We respectfully request that this case
against DataSphere Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologies** ***e: ***@datasphere.com Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center
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Complaint: ***
I am rejecting this response because: DataSphere continues to harass us daily via phone calls, both on our business and personal lines, despite claiming that the matter is resolved and they will abide by the terms outlined in our complaint. We have asked them directly, as well as through our formal Revdex.com complaint, to cease and desist with all contact
Sincerely,
*** ***