Dave Fletcher Window & Door, LLC

I regret any frustrating or lack of response received while communicating with our staffWhile our physical street address is [redacted] , our mailing address is [redacted] ***I am unable to provide a sufficient answer as to why the Post Office returned the item to the sender Items of all sizes are received daily addressed with only the mailing address of [redacted] ***, [redacted] ** ***.Regards, [redacted]

Our position has not changed We did publish the obituary as requested in the newspaper and we provided credit for the online posting

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, it will stay with me Why should I have to force them to give me adequate customer service? My opinion is that they make the online portion so difficult that I think it forces some people to give up and buy the paper subscription, which would help the JS fight off the national trend of people moving away from the paper subscriptions Regards, [redacted]

I regret your delivery was missed and subsequently the request to re-delivery was also not carried through as requestedThis should not have happened Additionally, same day delivery must be requested prior to 9:00am and fall within the re-delivery area limits which added to the frustration the following day I'll make sure the missing paper is delivered to you tomorrow as well as a credit for week added to your account for the aggravation Thank you,

On Thu, Jan 18, at 12:PM, Joanne *** < [redacted] > wrote:RE: Complaint about Milwaukee JournalThank you, Bradley, for helping resolve my problem with the Milwaukee Journal Sentinel I finally got a call back just now from a supervisor It was a very civil, explanatory call with many apologies for the failures of good customer service at the call centers I accepted a good rate offered to me in this call to continue receiving the paper on Wednesdays and Sundays I really don't think I would have received the attention I did if I hadn't turned to The Revdex.com for help If it's necessary for me to say it----you can close this complaint Joanne ***

We were successful in delivering two copies last week Ms [redacted] and I are staying in touch

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will not know that this is permanently resolved until our next billing date or until I need customer assistance again Regards, Joseph [redacted]

We have one complaint of missed delivery reported online by Mr [redacted] on 10/ That credit was applied and reflected in the November billing Mr [redacted] has since cancelled the automatic payments and will see any future credits on the printed bill he will receive at his home

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory They have provided full credit which was one of my requests but they said nothing about changing the way they notify subscribers about no credit for delivery holds The information provided by the Journal Sentinel does not instruct a customer on how to get credit for delivery holds Since I have now learned the procedure to obtaiin credit for delivery holdsIpersonally have no further need to pursue my complaint but other subscribers are still dealing with a company that is not providing adequate notice on delvery holds For me the dollar value of my complaint was the lesser of the two issues I have no standing regarding the remaining issue but would hope the Revdex.com would continue encourage the Journal Sentinel to do a better job notifying subscribers on credit for delivery holdsThank you for the good service you provide Regards, [redacted]

We were unsuccessful in our attempts to reach our valued member via phone to discuss concerns regarding delivery Consistent delivery is a priority and we will work to ensure our member receives delivery as scheduledMembers subscribe to our content which is currently available on both a print and digital platform All subscriptions include digital access to our content via the web with our mobile/tablet apps, and e-newspaper at www.jsonline.comThis allows our members to remain updated as events and stories happens throughout the day; as well as being able to view previous content going back days and not miss the news, information and entertainment that is most important

Balance was refunded to customer on 9/13/ Customers confirmed that they have received the refund

The refund was processed to the customer's card on September 26th MrK [redacted] should see that in his statement soon if it's not already there

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***If I can continue sunday paper and blanket I’ll be satisfied I told the journal I didn’t need the blanket Now I’d like the blanket to compensate foe not getting Wednesday’s paper [redacted]

Called and spoke to Mr [redacted] I have adjusted the account and processed a refund request for and additional to cover all payments made in The account is inactive and no more charges will occur

We are working to resolve this issue I checked in with Ms [redacted] on the 12th but we only delivered one copy on the 11th We need more time to make sure this is resolved

Mr [redacted] decided that he preferred to cancel the subscription, rather than consider any additional offers to off-set the cost of his subscription The account was cancelled 1/23/

We do see the multiple delivery problems on this account I apologize to Mr [redacted] for not being able to resolve this for him We will issue a full $refund

The missing check payment was located and applied to the account I did leave a voicemail and send an email to Ms [redacted]

I apologize for the frustration you experienced when trying to view your full online accessI reviewed your account and verified you have been able to successfully log in and access your account today as well as the comment section of JS OnlineYour subscription has been adjusted so you were not charged for any time prior to todayFuture monthly charges to your credit card will occur on or about this day each month Thank you,