Dave Fletcher Window & Door, LLC

1) Did the weeks the CS agent entered today get credited to my account? The representative did apply a credit for $6.94 which is one full month.2) Is it a fact that I will have the journal delivered to my house through the end of May of 2017? Please confirm the date I am paid/credit up to. Your account is paid to April 29, 2017. Your last payment was in November of 2016. 3) I have been renewing months at a time for years and yearsWhy will you no longer extend my subscription for months? I thought this was a simple requestMy bills state I can renew for 3, or months. We no longer operate with renewals. Your account will continue until you tell us to cancel. You will continue to be billed every three months3) Why will you not honor the rates sent to me on my renewal notice? Why am I getting the run around regarding pricing and renewal? Your rate is $for months.4) Please explain the premium editionsWhen they are, what they are and if there is an option to opt out of all of them EXCEPT the Thanksgiving paper. Your subscription also included six premium print sections per year which will be charged at $each. Charges will be added to your billing corresponding to delivery date of the edition. There is not an option to opt out

We will send the customer a $Target gift card as compensation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am writing in regards to the rejection that I sentI think I missed the portion where I am supposed to write my reasoning for the rejectionThe ID assigned is ***The reason for my rejection is that the company completely refused to cancel my subscriptionIt is impossible to get ahold of someone from that company so that is why I had to resort to thisI specifically wrote to cancel my subscriptionInstead of canceling it, the person wrote that I can cancel at anytime, but they will not cancel the subscription, even though I specifically asked for them to cancel itThat is ridiculous and very spitefulHe also attempted to justify the spike in my pricing, and I just want to clarify that I was a new customer at the time, and they spiked my price out of spite just because they weren't happy that I submitted a complaint asking for reimbursement for the product that I paid forAlso, he stated that it said it was not available in all areas but that was not stated to me, especially considering that I was able to place the order for the subscriptionIf that is an issue, which they are obviously not taking responsibility for, they should not have it as an option online for me to receive and pay for both productsTo resolve the issue, all that I would like is the reimbursement, as he said he would do, as well as canceling my subscription (which is what I specifically asked for.) I think it is ridiculous that he told me I can cancel at any time (which I did ask for) but he told me instead that I have to contact them to cancel it.>
Regards,
*** ***

We spoke with Mr*** and explained the billing. His delivery needs the attention of our field sups and we have escalated. We will follow up next week to check on his delivery

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11912087, and find that this resolution is satisfactory to me.
Regards,
James M*** They state that I could not be contacted, yet I did in fact speak to a Journal/Sentinal representativeShe agreed to NOT 'extend' my subscription but in fact to honor the contract which I signed. Thank you Revdex.com for your help, they refused to speak with me until you got involved

The missing funds were applied to the account today and a refund was requested. I did call the customer and left a voicemail with my contact information

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Richard ***

The account did stop on 12/10. We have cleared the remaining balance. There is nothing due from the customer

Following a change on the account the invoice received for $was reflective of service from 1/1/- 2/28/17. We attempted to reach Ms***, leaving a voice message with direct contact information to assist in the explanation. The account has been cancelled as requested and
the balance on the account has been cleared to a $

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Susan ***

Our position has not changed. We did publish the obituary as requested in the newspaper and we provided credit for the online posting

Westbury Bank faxed the proof of payment June 13. We are working to locate the payment

The missing check payment was located and applied to the account. I did leave a voicemail and send an email to Ms***

We worked with the carrier in this area and Ms*** is now receiving delivery with no concerns

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We do see the multiple delivery problems on this account. I apologize to Mr*** for not being able to resolve this for him. We will issue a full $refund

We have adjusted our members account to reflect the expected paid to date of 4/14/18. After reviewing pricing options, to include offering a discounted rate, our member ultimately decided to cancel. Her subscription will end after 4/14/

We reached out to Mr***. He's going to keep the paper and we will work diligently with the field to get his delivery concern corrected. We did apply credit to his account to give us a chance to correct the delivery He agreed