Dave Fletcher Window & Door, LLC

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Received the paper every day until Jan27, none that day.Still cannot rely on receiving paper daily
Regards,
Charles ***

We were successful in delivering two copies last week. Ms*** and I are staying in touch

We are working to resolve this issue. I checked in with Ms*** on the 12th but we only delivered one copy on the 11th. We need more time to make sure this is resolved

A full refund will be sent to *** * *** *** *** *** ** ***

I've placed an additional credit on the account for one month of service

All offers are not available in all areas. This is noted in our disclosure - Your subscription will continue and we will charge you at the then regular rate, less any applicable credits, unless you cancel, which you can do at any timeAfter the promotional period ends, your rate may increase
This promotional offer is available only to new subscribers (have not subscribed in the past days)Print edition delivery is not available in all areasI have provided credit to the account to offset the difference in the pricing for the first three months

I regret your delivery was missed and subsequently the request to re-delivery was also not carried through as requestedThis should not have happened Additionally, same day delivery must be requested prior to 9:00am and fall within the re-delivery area limits which added to the frustration
the following day I'll make sure the missing paper is delivered to you tomorrow as well as a credit for week added to your account for the aggravation. Thank you,

Hello,The tracking number is *** and is expected to arrive by noon today, 10/28/If I can be of any further assistance, please feel free to contact me directly via email or phone for immediate assistance.Warm Regards, *** *** *** *** * *** ***###-###-####***

Adjustments have been made tothe account and it is now paid thru 10/15/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For
your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** My address is not *** *** Correct address is: *** * *** *** *** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The missed and late papers continueLate every day.I never received a call or resolution about the credits for missed and late papers.In addition, I paid my bill in full on March and received a bill last week I called customer service and was told my account was never credited and they were "looking into it".
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I will not know that this is permanently resolved until our next billing date or until I need customer assistance again
Regards,
Joseph ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, it will stay with me Why should I have to force them to give me adequate customer service? My opinion is that they make the online portion so difficult that I think it forces some people to give up and buy the paper subscription, which would help the JS fight off the national trend of people moving away from the paper subscriptions
Regards,
*** ***

I have added the phone number on the complaint and the phone number on the account ###-###-#### to our Do Not Call list. Please allow up to days for the information to be processed

Mrs*** is still on the rate of months for $20.82. I've provided detailed information of the new charges in an email response to her and left a voicemail so we can connect and discuss. I'm am sorry that we have made this difficult to resolve

We apologized to Ms*** for the delivery issues. We are providing a credit to cover two months of delivery. We contacted Ms*** and she is satisfied with this resolution

The refund was processed to the customer's card on September 26th. MrK*** should see that in his statement soon if it's not already there

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I also believe this satisfactory resolution would not have been achieved w/p the help of the Revdex.com, as there had been TOO MANY INSTANCES of attempting to deal with the Kournal SEntinel, and either my concerns were ignored, not addressed, or unsatisfactory attempts at resolution WERE PROMISED, but never delivered, thank you again Revdex.com!
Regards,
Maris ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***