Dave Fletcher Window & Door, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Yes, but saying it and doing it is two different thingsThe claim will be settled when I receive payment of $

We contacted Mr***. We apologized for the poor experience and assured him that his concern will be addressedIn addition, we will send a copy of the letter we mailed regarding his rate increase

I would like an explanation for why after first being contacted on 6/21/017, and requesting to be removed from
the call list, I continued to be contacted well into July: 7/6, 7/8, 7/11, 7/at 1:pm, 7/at 6:pm, 7/13, 7/and 7/ This was harassment I took photos of the log on our phone to document each of these calls

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Vashana ***

I regret Mr*** did not see the terms and conditions at the time of subscribing as they are stated on each printed or digital sales piece that "the subscription will automatically renew at the end of the promotional period unless the customer provides notices of cancellation"Mr***'s
subscription was paid through until January 6, and delivery stopped when he contacted us on January 21, leaving a balance due of $for papers delivered and received Our intention is never to mislead or deliver a product to someone who does not wish to receive itFor this reason, the $will be removed from Mr***'s account and he will remain in good standing should he ever wish to re-subscribe. Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Mary ***

Contacted *** *** to discuss misses and improve delivery going forward. Contacted customer to discuss back log of email volume reaching customer service team and provided direct phone number for future escalations and to look for delivery service to improve

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The issue has been resolved. The carrier has been spoken to and papers were verified on a handful of occasions

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from the Journal Media group is only partially correct. Over the past years there have been at least or complaints registered by me in regards to missed paper. In the past though once I made a complaint on the website I was asked if I wanted a redelivery the day of the missed paper and generally had the current paper by noon of that day. This time however I made the complaint and no redelivery took place.I also find that the payment for November has been taken out from my credit card which I stated earlier was several dollars more than previous months. When I questioned customer service on it they stated that its because of an additional charge for the Thanksgiving paper.Without an actual invoice to look at anything can be said that a credit was given but I have no proof that it has. The Journal should be able to send me a copy of the statement showing the credit This is why I discontinued auto pay because I cannot file a dispute over payments and have to fight for the proof needed.For these reasons I am rejecting the response.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory They have provided full credit which was one of my requests but they said nothing about changing the way they notify subscribers about no credit for delivery holds The information provided by the Journal Sentinel does not instruct a customer on how to get credit for delivery holds Since I have now learned the procedure to obtaiin credit for delivery holdsIpersonally have no further need to pursue my complaint but other subscribers are still dealing with a company that is not providing adequate notice on delvery holds For me the dollar value of my complaint was the lesser of the two issues I have no standing regarding the remaining issue but would hope the Revdex.com would continue encourage the Journal Sentinel to do a better job notifying subscribers on credit for delivery holds. Thank you for the good service you provide
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am ok with their resolutionIt still concerns me that "deliver to side door" keeps disappearing from my account notes every once in awhileThat issue needs to be resolved somehow. Thank you for your time with this matter I appreciate it
Regards,
*** ***

We reviewed the history on the account and made the adjustment required. Mr*** is aware of the resolution

The bulk of the $fee paid is attributable to the printed death noticesThe Journal Sentinel’s rates for death notices are set forth at *** This complaint relates to the online portion of the death noticeThe online posting costs $
and was refund in full as was discussed during prior conversations We are sorry for the added frustration during this time of stress and regret and inconvenience Sincerely, Kelly *** *** ***
*** *** * *** ***

We have refunded the $payment to Ms***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The rate on the account has been adjusted and is now $17.55. A credit for the amount charged more than $has been issued

I apologize for the frustration you experienced when trying to view your full online accessI reviewed your account and verified you have been able to successfully log in and access your account today as well as the comment section of JS OnlineYour subscription has been adjusted so you were not
charged for any time prior to todayFuture monthly charges to your credit card will occur on or about this day each month. Thank you,