Dave Fletcher Window & Door, LLC

The issue has been resolved The carrier has been spoken to and papers were verified on a handful of occasions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The Journal HAS NOT sent me an e-mail or called me or left a messageI was never on an agreed rate of $or ever agreed to sign up for months at a time so that information provided is falseFurthermore, none of my questions or statements have been answered or confirmedIn my opinion, they are continuing to make this difficult by not seeming to not completely understand the issues and questions I would like a resolution to.If any additional information is needed from me, please let me know Regards, [redacted]

The payment did post to the account I contacted Mr [redacted] and he did not want to restart the subscription The refund was processed 11/223/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am ok with their resolutionIt still concerns me that "deliver to side door" keeps disappearing from my account notes every once in awhileThat issue needs to be resolved somehowThank you for your time with this matter I appreciate it Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received a check in the amount of $over the weekend Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The response from the Journal Media group is only partially correct Over the past years there have been at least or complaints registered by me in regards to missed paper In the past though once I made a complaint on the website I was asked if I wanted a redelivery the day of the missed paper and generally had the current paper by noon of that day This time however I made the complaint and no redelivery took place.I also find that the payment for November has been taken out from my credit card which I stated earlier was several dollars more than previous months When I questioned customer service on it they stated that its because of an additional charge for the Thanksgiving paper.Without an actual invoice to look at anything can be said that a credit was given but I have no proof that it has The Journal should be able to send me a copy of the statement showing the credit This is why I discontinued auto pay because I cannot file a dispute over payments and have to fight for the proof needed.For these reasons I am rejecting the response [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We spoke with Mr [redacted] and explained the billing His delivery needs the attention of our field sups and we have escalated We will follow up next week to check on his delivery

The account is scheduled to stop at the end of January The monthly rate on this account is only $ We do not process refunds for less than $

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Jed [redacted]

We are working closely with our circulation team to figure out what is behind Mr [redacted] s' service issuesI have given him credit for one month in addition to the credit given for his missed deliveries We have also called and left a message for him to call my direct line at ###-###-####- Daina ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have not received any communication detailing why my bill increased by over 30% The "apology" I received was very insincere and the person was combative with me for filing the complaint

Following a change on the account the invoice received for $was reflective of service from 1/1/- 2/28/ We attempted to reach Ms***, leaving a voice message with direct contact information to assist in the explanation The account has been cancelled as requested and the balance on the account has been cleared to a $

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11912087, and find that this resolution is satisfactory to me Regards, James M [redacted] They state that I could not be contacted, yet I did in fact speak to a Journal/Sentinal representativeShe agreed to NOT 'extend' my subscription but in fact to honor the contract which I signedThank you Revdex.com for your help, they refused to speak with me until you got involved

Many customers start their subscriptions on promotional rates At the end of the promotion the rate moves to a higher standard rate This information is included in our offer disclaimers

When I spoke with Wil [redacted] after several conversations, he verbally told me that the whole Obituary would be refunded not just $$was NEVER discussed! Full refund of my placed obituary was what I was told not just a portion

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Keith ***

I spoke to Ms***. She lives in Racine County and we do not offer the Wednesday + Sunday offer in Racine County. I'm still working with my team to resolve