Dave Fletcher Window & Door, LLC

We have one complaint of missed delivery reported online by Mr*** on 10/20. That credit was applied and reflected in the November billing. Mr*** has since cancelled the automatic payments and will see any future credits on the printed bill he will receive at his home

The payment did post to the account. I contacted Mr*** and he did not want to restart the subscription. The refund was processed 11/223/

Need proof of payment to resolve

Since subscription accounts remain active so subscribers are able to access digital content even when their print product is placed on temporary holdAs mentioned in the complaint, and shown on the attached document, this is clearly stated prior to submitting
a temporary hold through the self service portal onlineThis information is also listed one every renewal invoice or sales piece since If you wish to permanently stop your account at any time, and then restart it at a later, you must call our customer care departmentAny cancellation must be done through a live agent and can not be handled through the self service portal I understand this policy change was somehow overlooked and the customer care agent gave a one time credit of weeksI'll be happy to apply credit of 2 additional weeksYour previous expiration date was 11/15/2015, your new date is 11/29/2015.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Although we finally received our Sunday newspaper on Tuesday (when it was evident others had received theirs on Monday) I feel their answer to you was not accurate. They did not make multiple efforts to contact me, I received only ONE phone message on Wednesday, 5/2/18. I have told them repeatedly I do not subscribe to the electronic version of the newspaper I pay for the home delivered paper version and expect to get that instead of being told we can't deliver today so settle for the electronic version.
Regards,
Cheryl ***

I received the message below in my open complaint case and wanted to respond to you.No, I have not heard from the company after my last rebuttalIts a moot point but I believe their behavior and lack of response just proves my points outlined in my case further. In my last request, I asked them to terminate my subscriptions since my efforts to resolve the matter have not workedThe last paper I received was Sunday 5/so I think they received the message and have cancelled my subscription but since they have not responded or confirmed, this is only speculationI also asked them to close the account and wipe away whatever they think I oweI am not sure if this has occurred or if they have sent me to collectionsTheir customer services is horrendous and has continued to get worse over the yearsCommunication is not that difficult but they seem to take issue with it.Honestly, no, I have not been satisfied with themThe company made absolutely no effort to resolve the matter, gave very little response in my questions, contradicted their information provided, dates didn't match up...they did nothing to resolve the issues I've hadI ended up cancelling instead of finding a common ground with them because of the lack of response and effortThis is not the result I hoped for but I refuse to continue this relationship if that is the respect they are showing long time customers. I plan on sending my issue to Fox Contact Program and submit a complaint to have on record with Consumer Protection as wellSome may say that I am being ridiculous but I honestly, truly believe they have unlawful billing practices and are cheating customers and I want someone to look into it so others like myself don't get cheated.I appreciate all the time and effort you and others at the Revdex.com have provided me to try to resolve this matter. Thank you,*** ***

The account is scheduled to stop at the end of January. The monthly rate on this account is only $7.58. We do not process refunds for less than $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***If I can continue sunday paper and blanket I’ll be satisfied I told the journal I didn’t need the blanket Now I’d like the blanket to compensate foe not getting Wednesday’s paper ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I want to know when my original payment is found & posted to my account!!!!!!!!
Regards,
*** ***

We apologize for the recent delivery issuesOur investigation showed your carrier had a substitute delivering the route and was not aware of your request to deliver at the side doorWe have placed a message on your account to help reduce this error from occurring in the futureCredit was issued
to your account for the missed deliveries in which you contacted us last month, additionally I have added weeks to your subscription for the inconvenienceIf you have should have further concerns please contact customer care at ###-###-#### or if at any time you are are not satisfied and wish to cancel your account, you may do so for a full refund of your recent payment by contacting customer care at ###-###-#### or ***. Thank you, Kelly ***

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Why did it take a contact from the Revdex.com to resolve this dispute? Three months the accounting department couldn't find a check thaat they had cashed

The $has been applied to the account along with an additional credit of $25. We apologize for this inconvenience that resulted from a conversion in our systems

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Abby ***

Mr***'s check was processed during our billing system conversion. We have located the funds and applied them to his account along with an additional credit. I've contacted Mr*** by phone leaving a voicemail and sent an email

We have been unsuccessful in reaching MrM***. We did leave several voicemails asking him to call so we can discuss. We did provide additional credit to the account

Many customers start their subscriptions on promotional rates. At the end of the promotion the rate moves to a higher standard rate. This information is included in our offer disclaimers

Ms*** does not have a receipt for her payment. I did call and speak to her. I'll see what else we can do

called Mr*** and left a message to return my call. I have also sent an email to confirm the requested paid through date and apologized for the difficulty in resolving this through Customer Service

Called and spoke to Mr***I have adjusted the account and processed a refund request for and additional to cover all payments made in The account is inactive and no more charges will occur

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Kenneth ***