Dave Fletcher Window & Door, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaperThe matter remains unresolved and the business practice is abusive to its print edition customersI remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon returnThe newspaper's position is that it will not credit my account because I'm able to access its content onlineHowever, I don't access the content online when out of townTherefore, they are unfarily charging me each day for a service not being received or used
Regards,
*** *** After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaperThe matter remains unresolved and the business practice is abusive to its print edition customersI remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon returnThe newspaper's position is that it will not credit my account because I'm able to access its content onlineHowever, I don't access the content online when out of townTherefore, they are unfarily charging me each day for a service not being received or used.After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaperThe matter remains unresolved and the business practice is abusive to its print edition customersI remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon returnThe newspaper's position is that it will not credit my account because I'm able to access its content onlineHowever, I don't access the content online when out of townTherefore, they are unfarily charging me each day for a service not being received or used.After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaperThe matter remains unresolved and the business practice is abusive to its print edition customersI remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon returnThe newspaper's position is that it will not credit my account because I'm able to access its content onlineHowever, I don't access the content online when out of townTherefore, they are unfarily charging me each day for a service not being received or used.After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaperThe matter remains unresolved and the business practice is abusive to its print edition customersI remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon returnThe newspaper's position is that it will not credit my account because I'm able to access its content onlineHowever, I don't access the content online when out of townTherefore, they are unfarily charging me each day for a service not being received or used.After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaperThe matter remains unresolved and the business practice is abusive to its print edition customersI remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon returnThe newspaper's position is that it will not credit my account because I'm able to access its content onlineHowever, I don't access the content online when out of townTherefore, they are unfarily charging me each day for a service not being received or used

I regret the delivery service including the Wednesday paper at no additional charge is not available in your area.This was an error made by the kiosk representative and has been addressed with the manager Regular service for Friday-Saturday and Sunday delivery should
be started and continuing without interruptionI understand you have spoken to one of our customer care supervisors who will continue to check in and ensure delivery is to your satisfaction If at any time delivery is missed, or you are not satisfied, please let us know and we will issue a credit for any missed newspapers, or a refund of the subscription. Regards,Kelly ***
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We do not provide confirmation numbers or formal receipts for payments. I did email Mr*** with an email acknowledgement of the payment that will serve as his receipt along with his credit card statement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jed ***

We are sending the blanket as requested

We were unsuccessful in our attempts to reach our valued member via phone to discuss concerns regarding delivery. Consistent delivery is a priority and we will work to ensure our member receives delivery as scheduledMembers subscribe to our content which is currently available on both a
print and digital platform. All subscriptions include digital access to our content via the web with our mobile/tablet apps, and e-newspaper at www.jsonline.comThis allows our members to remain updated as events and stories happens throughout the day; as well as being able to view previous content going back days and not miss the news, information and entertainment that is most important