Dave Fletcher Window & Door, LLC

I regret the delivery service including the Wednesday paper at no additional charge is not available in your area.This was an error made by the kiosk representative and has been addressed with the manager Regular service for Friday-Saturday and Sunday delivery should
be started and continuing without interruptionI understand you have spoken to one of our customer care supervisors who will continue to check in and ensure delivery is to your satisfaction If at any time delivery is missed, or you are not satisfied, please let us know and we will issue a credit for any missed newspapers, or a refund of the subscription. Regards,Kelly ***
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We are sending the blanket as requested

We do not provide confirmation numbers or formal receipts for payments. I did email Mr*** with an email acknowledgement of the payment that will serve as his receipt along with his credit card statement

Tell us whyDear Sir,The vacation policy the customer is referring to is not a recent change but one that went in to effect in Verbiage regarding this policy is listed on each renewal statement as well as on the self-service portal and all promotional pieces The subscription
rate is a package that includes digital accessWe realize not everyone reads all sections of the newspapers or takes advantage of all channels of deliveryHowever, currently partial credit is not given if you do not log in to access the digital portion, or you do not have the printed paper delivered for a period of timePerhaps this will change in the future I’ve reviewed the account and show numerous vacation this past yearIn many instances he choose to have the papers held and delivered upon his return In April he also questioned this vacation policy and an email was sent to explaining credit is no longer given when the printed copy is heldIf you should need further explanation please feel free to contact me directly. Kelly ***###-###-#### here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jed ***

We were unsuccessful in our attempts to reach our valued member via phone to discuss concerns regarding delivery. Consistent delivery is a priority and we will work to ensure our member receives delivery as scheduledMembers subscribe to our content which is currently available on both a
print and digital platform. All subscriptions include digital access to our content via the web with our mobile/tablet apps, and e-newspaper at www.jsonline.comThis allows our members to remain updated as events and stories happens throughout the day; as well as being able to view previous content going back days and not miss the news, information and entertainment that is most important