Dave Fletcher Window & Door, LLC

I reached out to Mr*** and discussed the missed deliveries and opportunities for improved customer service. We are extending his service for an additional days. He is satisfied with this resolution and has my contact information. He will let me know if he has any
additional concerns

We contacted Mary and offered to correct the label being printed on the newspaper. She preferred that we cancel the subscription and provide a full refund. We have that in place

I have NOT received anything in writing regarding the 30% increase in my rateI received a call from a woman who was rude, condescending, and completely unhelpful, but have nothing in writing regarding the complaint

Spoke with Mr***We have resolved with an adjustment and a refund request for 10.50. He has my number should he need anything further

When I spoke with Wil *** after several conversations, he verbally told me that the whole Obituary would be refunded not just $$was NEVER discussed! Full refund of my placed obituary was what I was told not just a portion

I apologize. We failed to give the customer the correct info related to her refundThe refund amount was greater than the last credit card charge so a check was issuedThe refund was processed and should be received this week via mail

We spoke with both parties and have a better understanding of the situation It's a duplex and if the paper is not put in the tube mounted to her mailbox, the downstairs neighbor will take it The customer's main entrance is at the back but it is beneficial for the carrier to follow
delivery instructions and deliver in the front tube As far as the behavior and driving reckless, we have spoken to both Father and Son The customer has our contact information should she have any further issues

A full refund of $was processed 8/16/16. A check for that amount was sent to the *** *** address

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have not received any communication detailing why my bill increased by over 30%. The "apology" I received was very insincere and the person was combative with me for filing the complaint

We put the account back on the $rate and applied credit for the overcharge

(a) They did not apologize; (b) They have not adopted a policy of publicly providing their complete address, with both PO box office and streetaddresss; (c) they should offer to reimburse $we wasted on postagetrying to get a piece of mail to them

The printed bill process will resolve any confusion about the continued billing. There are no additional changes to be made

Mr*** decided that he preferred to cancel the subscription, rather than consider any additional offers to off-set the cost of his subscription. The account was cancelled 1/23/

The account was stopped and balance refunded on December 21st

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On Thu, Jan 18, at 12:PM, Joanne *** wrote:RE: Complaint about Milwaukee JournalThank you, Bradley, for helping resolve my problem with the Milwaukee Journal Sentinel. I finally got a call back just now from a supervisor. It was a very civil, explanatory call with many apologies for the failures of good customer service at the call centers. I accepted a good rate offered to me in this call to continue receiving the paper on Wednesdays and Sundays. I really don't think I would have received the attention I did if I hadn't turned to The Revdex.com for help. If it's necessary for me to say it----you can close this complaint. Joanne ***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received a check in the amount of $over the weekend
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Regrettably the original refund was sent to the address in *** ** and returned with no forwarding address on fileAt the time of this complaint, the funds were still awaiting disbursementA new refund has been issued and a refund check has been printed and sent via Fed Ex as of 10/27/to
the new address listed in this complaintThere is no excuse for the lack of follow up by the customer care agent after the call in August and will be addressed with the individual Sincerely, *** ***k***@jrn.comVP Circulation Audience & Customer Care

Tell us whyDear Sir,The vacation policy the customer is referring to is not a recent change but one that went in to effect in Verbiage regarding this policy is listed on each renewal statement as well as on the self-service portal and all promotional pieces The subscription
rate is a package that includes digital accessWe realize not everyone reads all sections of the newspapers or takes advantage of all channels of deliveryHowever, currently partial credit is not given if you do not log in to access the digital portion, or you do not have the printed paper delivered for a period of timePerhaps this will change in the future I’ve reviewed the account and show numerous vacation this past yearIn many instances he choose to have the papers held and delivered upon his return In April he also questioned this vacation policy and an email was sent to explaining credit is no longer given when the printed copy is heldIf you should need further explanation please feel free to contact me directly. Kelly ***###-###-#### here