David's Bridal, Incorporated

February 1,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint# ***
Re: *** *** ***
Dear Sirs/Madame,
Thank you for the opportunity
to respond to the concerns of our customer *** *** *** regarding the shipping charges for the purchase of a bridesmaids dress
On January 13, *** purchased style *** *** Size $plus shippingThe return authorization for the dress was processed on 01/18/
I left a voicemail message today for *** advising we refunded the shipping charges to her *** *** on January 29, in the amount of $*** she should see the refund post to her account within to days depending on her financial institute
Should you have any questions, please feel free to contact me
Sincerely,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:(1) There was no visible signage as stated by the corporate office
(2) When I questioned the store manager numerous times about any minimum payments per month, the answer was "No"
(3) The statements were never received by me as I was living abroad during that time period The store manager was fully aware of this I explained that the best way for me to get ANY information about my account would be via email, (which she did not bother to enroll me into opting to get statement via email nor provide any instructions)
Regards,
*** ***

From: Nancy F*Date: Fri, Sep 9, at 12:PMSubject: RE: *** *** - Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "***@***.com" Cc: "***@myRevdex.com.org"
Dear *** ***: First, I apologize for all your service challenges. To further do my investigation of this issue, can you please provide me with the Bride’s name, and the store in which this happened. I look forward to hearing from you. Sincerely, Nancy F*David’s Bridal, Contact Center

Hello,
Thank you for giving David's Bridal the opportunity to respond
to *** *** *** complaintWe have
thoroughly researched *** *** store
purchase at our Raleigh, NC location, and found the following;
Our district
manager Kimberly B*** for our Raleigh, NC location spoke with *** *** on
9/17/We will be refunding the customer $100.00, once the dress is delivered
to the customer home*** *** has agreed to the refund and will be
contacting MsB*** once the dress is delivered to her home, so that we can
process the refund
Again, we
strongly apologize for the inconvenience this has caused the *** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

From: Marisa R***">Date: Tue, Sep 15, at 1:PMSubject: Revdex.com Complaint - ID # *** - *** ***To: "***@myRevdex.com.org" Cc: *** ***
Hello *** ***,
*** *** does not provided us with enough information for us to further research his concernsIs there a way you can reach out to the customer and ask for the following information:
First and last name that was entered on the on-line order
Phone number
Address
Email address
Please advise?
Thank you,
Patricia H***, MgrMarisa R***, Supervisor
Customer Service at David’s Bridal

I’ve been out of townYes I received the refund.Thank you,Danielle On
Thu, Nov 9, at 11:AM *** *** ***> wrote:Dear *** ***: Please see email below. The store has completed the refund. Take care, Nancy Hello Everyone, Danielle just returned our call and took the refund over the phone this has now been resolved Thanks for your support. Todd S* **

April 14,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#***
Re: *** ***
Dear *** ***,
Thank you for the opportunity to
respond to the concerns of our customer, *** *** regarding shipping charges for her online purchase for which she received a less than pristine item
I have thoroughly researched our customer concerns and approved/processed a refund in the amount of $to her *** credit card
Should you have any questions, please contact me
Sincerely,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We will be coming into the store to request the refund.
Regards,
*** ***

Attn: *** ***
Fax: ###-###-####
Revdex.com Complaint for *** *** ***
ID#
sans-serif;">***
Customer called us on 2/14/and left a
voice message asking for the status of her orderCustomer order was returned
back to our warehouse on 2/16/On 2/14/15, we have requested to our
warehouse to reship the customer orderThrough further research our warehouse
did not send the replacementCustomer reached out to us again on 2/25/
asking for the status of her refundHowever, our employee did not follow
through with the standard process which delayed the processing of the refundWe
sincerely apologize for this inconvenienceWe have processed a full refund to
the customer’s account for the two on-line orders #*** and #***, for
the total amount of $
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service @ David’s Bridal

This company is a joke! That is all I have to say

November
5, Dear
*** ***:Thank you once again for the opportunity to respond
to *** ***s concerns regarding the purchase and return of Style ***
Soft White Size 16. As stated
previously, the situation as described by the customer was thoroughly
researched with Lori-B*** the Assistant Manager in our Kennesaw, GA
storeIn our previous response, our records indicate *** ***
placed an order for her wedding gown on September 28, and returned to the
store for pion October 18, 2015. While
trying on the gown it was discovered the gown was small and not fitting
properly. Unfortunately Style ***
Soft White is only available for purchase up to a size 16.The alterations team consulted with our customer and
suggested the installation of a corset which would be an additional charge of $150.00. *** *** was not pleased with the
additional costs and made the decision to return the dress for a complete
refundUnfortunately, we are unable to accommodate the
customer’s request and provide a wedding gown and alterations at no
charge. However, because of the
customer’s disappointment we will extend a one-time offer and allow *** *** to re-purchase Style *** Soft White Size for original sale price
of $plus taxes. Should *** *** accept this offer, she will need
to contact the Store Manager by November 25, 2015. After this date, we will assume the offer has
been declined and it will no longer be valid.If I can be of further assistance, please do not
hesitate to contact me.Thank
you,Holly
C***, SrDirector Customer Service

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenienceIn further researching, we found all three returns
was processed on 6/25/15, in the amount of $153.01, with transaction numbers ***,
***,
***David’s Bridal have refunded
your account in full
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Hello, We apologize for the inconvenienceMs*** contacted us via email on 3/30/We responded to the email on 4/1/15, stating that we will send her a return label and request for a replacementOn 4/2/15, we called the customer and provided her the UPS tracking number ***
We have tracked the package and see the customer received it on 4/3/This matter has been resolved as to 4/2/We hope the customer is satisfied with her replacement and the overall resolution. Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service @ David's Bridal

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

10/31/16Listed below is a copy of the email I sent *** ***. We will be happy to send her the check, but first, I need to have the original store credit. So far I have not received the store credit.Please let me know when you send this so we can work on this right away.Sincerely,Nancy, David's Bridal, Contact Center*** ***:
First,
please accept our apologies for the information you were given
When
we issue a store credit, it can only be used in the store
Because
of this incorrect information, we will be happy to convert your store credit to
a mail check
Please
send me the original store credit, to the address below. Once we receive
this we will issue you a check
When
you send in the store credit, please include a note with the proper address on
it for mailing the check.
Thank
you for your patience in this matter
Sincerely,
Nancy
F*
David’s
Bridal Contact Center
Mailing
address is:
David’s
Bridal
*** *** ***
Conshohocken,
Pa ***
Attn:
Nancy F*, Contact Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The response from the David's Bridal representative did not address my complaintsIn my complaint, I wrote about being ordered the wrong size dress (as stated by a David's Bridal employee when I came to pick up the dress), the unfriendly customer service, not getting any responses from corporate headquarters even after numerous phone calls had been placed and letters written, and being lied to about when shipped items were inI was not disputing the time frame of a return- which is what the representative wrote about in her responseIf the employees are incompetent in either sizing their clients, or knowingly ordering a dress that's too large just to increase alterations sales, either one of those are unacceptableThere should be no reason I was ordered the wrong size dress as David's Bridal does not allow their clients to measure themselvesWhen I tried to contact David's Bridal over the last year, I had received not a single response, so yes, this Revdex.com complaint is out of the "industry's timeframe," however, numerous attempts were made to contact the company prior to resorting to making a formal complaintAdditionally, the satisfaction guarantee clearly is advertising if a client is trying to contact a business about a number of problems and mistakes on their part, and no outreach is provided to resolve the problemAgain, not one of my complaints that were filed with the Revdex.com were addressedThank you.Regards,
*** ***

In April of 2016, I became engaged In May of 2016, I contacted David's Bridal via secure message on https://d.comenity.net/davidsbridal/ with my sign in I had an existing, dormant account with David's Bridal from a previous engagement that was called off, so I paid my balance in full, cut my personal losses, and did not use the account, which made it inactive after a certain period of time as they explained it to me I reapplied for the same line of credit at $2000, despite my credit score being below average, and requested a new card I was told I would be contacted by mail within a week if I was approved I received the card days later after contacting David's Bridal again to let them know of the situation I was told there was no problem with my account, I had a current $credit availability and the card would arrive in to business days, which it did I did not immediately use the card due to my hectic work schedule I used it this past Saturday, September 24th, after two hours in-store at the Roanoke, VA location, with FANTASTIC stylists who helped me find my perfect dress, headpiece, and sash When I started to ring up my items for purchase, the register read "Referral." An EXEMPLARY stylist named Kara called customer service for authorization of the transaction, and they requested that she put me on the phone I was told that my account was deactivated and they would have to run another credit check in addition to the one they'd run in May I balked at this but ultimately agreed They told me I was denied on the spot due to my credit score I inquired as to why I was sent a card if I could not use it She said she would request a supervisor I was on hold for to minutes, then the agent returned without a supervisor and explained that the credit score was most current as of 08/02/16--but that makes no sense when she ran the credit score on the spot on 09/24/ I told her that this meant that I would not be able to put the dress on layaway because it only allows you to put the order on hold for days, and was not sure when I would have the extra money to pay cash in full for not only MY dress but for my maid of honor Keep in mind, at this point, I am nearly in tears in front of a crowd of other patrons and my maid of honor, and that I will potentially have to postpone the wedding until I can willy-nilly pay for $of wedding day attire for myself I am shocked that no solution was provided to me and that as we got off the phone, she apologized and wished me good luck with my wedding, adding insult to injuryI am incensed and will never spend another dime in any branch of this company, nor will my groom, any of my bridesmaids, groomsmen, other wedding party, or anyone else I can share this story withI am devastated that after paying off $plus the first go round, that I was treated this way after THEIR oversight in sending me a card I could not even use, with the impression given that I was good to go for my wedding

May 31, *** *** *** Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Complaint#*** Re: *** *** Dear *** ***,
Thank you for the opportunity to respond to the concerns of our customer *** *** regarding the purchases made in Store #*** Lake Grove, NY store After researching our customer’s concerns and can confirm the manager on duty in the store had processed a refund by mail check on May 12, for the shoes and evening bag in the amount of $104.44. I have spoken with *** *** to apologize and thank her for taking the time to write to us about her poor experienceThe incidents outlined in her letter were most unfortunate and certainly do not align with our mission to provide consistently superior serviceShould you have any questions, please feel free to contact meSincerely, cindy m*** I customer service store specialist DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: ***@dbi.com I WEB: DAVIDSBRIDAL.COM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
I Think this is terrible customer service as they have refunded others in the pastThe store manager said it was corporate office decision and corporate office told me it was store manager's decision.Terrible customer serviceYou can keep this complaint as unresolved and close it out.TThank you for your help! Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***