David's Bridal, Incorporated

I’ve been out of townYes I received the refund.Thank you,Danielle On
Thu, Nov 9, at 11:AM *** *** ***> wrote:Dear *** ***: Please see email below. The store has completed the refund. Take care, Nancy Hello Everyone, Danielle just returned our call and took the refund over the phone this has now been resolved Thanks for your support. Todd S* **

Attn: *** ***
Fax: ###-###-####
Revdex.com Complaint for *** *** ***
ID#
sans-serif;">***
Customer called us on 2/14/and left a
voice message asking for the status of her orderCustomer order was returned
back to our warehouse on 2/16/On 2/14/15, we have requested to our
warehouse to reship the customer orderThrough further research our warehouse
did not send the replacementCustomer reached out to us again on 2/25/
asking for the status of her refundHowever, our employee did not follow
through with the standard process which delayed the processing of the refundWe
sincerely apologize for this inconvenienceWe have processed a full refund to
the customer’s account for the two on-line orders #*** and #***, for
the total amount of $
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service @ David’s Bridal

April 14,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#***
Re: *** ***
Dear *** ***,
Thank you for the opportunity to
respond to the concerns of our customer, *** *** regarding shipping charges for her online purchase for which she received a less than pristine item
I have thoroughly researched our customer concerns and approved/processed a refund in the amount of $to her *** credit card
Should you have any questions, please contact me
Sincerely,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

November
5, Dear
*** ***:Thank you once again for the opportunity to respond
to *** ***s concerns regarding the purchase and return of Style ***
Soft White Size 16. As stated
previously, the situation as described by the customer was thoroughly
researched with Lori-B*** the Assistant Manager in our Kennesaw, GA
storeIn our previous response, our records indicate *** ***
placed an order for her wedding gown on September 28, and returned to the
store for pion October 18, 2015. While
trying on the gown it was discovered the gown was small and not fitting
properly. Unfortunately Style ***
Soft White is only available for purchase up to a size 16.The alterations team consulted with our customer and
suggested the installation of a corset which would be an additional charge of $150.00. *** *** was not pleased with the
additional costs and made the decision to return the dress for a complete
refundUnfortunately, we are unable to accommodate the
customer’s request and provide a wedding gown and alterations at no
charge. However, because of the
customer’s disappointment we will extend a one-time offer and allow *** *** to re-purchase Style *** Soft White Size for original sale price
of $plus taxes. Should *** *** accept this offer, she will need
to contact the Store Manager by November 25, 2015. After this date, we will assume the offer has
been declined and it will no longer be valid.If I can be of further assistance, please do not
hesitate to contact me.Thank
you,Holly
C***, SrDirector Customer Service

This company is a joke! That is all I have to say

Hello,
Thank you for giving David's Bridal the opportunity to respond
to *** *** *** complaintWe have
thoroughly researched *** *** store
purchase at our Raleigh, NC location, and found the following;
Our district
manager Kimberly B*** for our Raleigh, NC location spoke with *** *** on
9/17/We will be refunding the customer $100.00, once the dress is delivered
to the customer home*** *** has agreed to the refund and will be
contacting MsB*** once the dress is delivered to her home, so that we can
process the refund
Again, we
strongly apologize for the inconvenience this has caused the *** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:(1) There was no visible signage as stated by the corporate office
(2) When I questioned the store manager numerous times about any minimum payments per month, the answer was "No"
(3) The statements were never received by me as I was living abroad during that time period The store manager was fully aware of this I explained that the best way for me to get ANY information about my account would be via email, (which she did not bother to enroll me into opting to get statement via email nor provide any instructions)
Regards,
*** ***

From: Marisa R***">Date: Tue, Sep 15, at 1:PMSubject: Revdex.com Complaint - ID # *** - *** ***To: "***@myRevdex.com.org" Cc: *** ***
Hello *** ***,
*** *** does not provided us with enough information for us to further research his concernsIs there a way you can reach out to the customer and ask for the following information:
First and last name that was entered on the on-line order
Phone number
Address
Email address
Please advise?
Thank you,
Patricia H***, MgrMarisa R***, Supervisor
Customer Service at David’s Bridal

February 1,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint# ***
Re: *** *** ***
Dear Sirs/Madame,
Thank you for the opportunity
to respond to the concerns of our customer *** *** *** regarding the shipping charges for the purchase of a bridesmaids dress
On January 13, *** purchased style *** *** Size $plus shippingThe return authorization for the dress was processed on 01/18/
I left a voicemail message today for *** advising we refunded the shipping charges to her *** *** on January 29, in the amount of $*** she should see the refund post to her account within to days depending on her financial institute
Should you have any questions, please feel free to contact me
Sincerely,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We will be coming into the store to request the refund.
Regards,
*** ***

From: Nancy F*Date: Fri, Sep 9, at 12:PMSubject: RE: *** *** - Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "***@***.com" Cc: "***@myRevdex.com.org"
Dear *** ***: First, I apologize for all your service challenges. To further do my investigation of this issue, can you please provide me with the Bride’s name, and the store in which this happened. I look forward to hearing from you. Sincerely, Nancy F*David’s Bridal, Contact Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In April of 2016, I became engaged In May of 2016, I contacted David's Bridal via secure message on https://d.comenity.net/davidsbridal/ with my sign in I had an existing, dormant account with David's Bridal from a previous engagement that was called off, so I paid my balance in full, cut my personal losses, and did not use the account, which made it inactive after a certain period of time as they explained it to me I reapplied for the same line of credit at $2000, despite my credit score being below average, and requested a new card I was told I would be contacted by mail within a week if I was approved I received the card days later after contacting David's Bridal again to let them know of the situation I was told there was no problem with my account, I had a current $credit availability and the card would arrive in to business days, which it did I did not immediately use the card due to my hectic work schedule I used it this past Saturday, September 24th, after two hours in-store at the Roanoke, VA location, with FANTASTIC stylists who helped me find my perfect dress, headpiece, and sash When I started to ring up my items for purchase, the register read "Referral." An EXEMPLARY stylist named Kara called customer service for authorization of the transaction, and they requested that she put me on the phone I was told that my account was deactivated and they would have to run another credit check in addition to the one they'd run in May I balked at this but ultimately agreed They told me I was denied on the spot due to my credit score I inquired as to why I was sent a card if I could not use it She said she would request a supervisor I was on hold for to minutes, then the agent returned without a supervisor and explained that the credit score was most current as of 08/02/16--but that makes no sense when she ran the credit score on the spot on 09/24/ I told her that this meant that I would not be able to put the dress on layaway because it only allows you to put the order on hold for days, and was not sure when I would have the extra money to pay cash in full for not only MY dress but for my maid of honor Keep in mind, at this point, I am nearly in tears in front of a crowd of other patrons and my maid of honor, and that I will potentially have to postpone the wedding until I can willy-nilly pay for $of wedding day attire for myself I am shocked that no solution was provided to me and that as we got off the phone, she apologized and wished me good luck with my wedding, adding insult to injuryI am incensed and will never spend another dime in any branch of this company, nor will my groom, any of my bridesmaids, groomsmen, other wedding party, or anyone else I can share this story withI am devastated that after paying off $plus the first go round, that I was treated this way after THEIR oversight in sending me a card I could not even use, with the impression given that I was good to go for my wedding

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenienceIn further researching, we found all three returns
was processed on 6/25/15, in the amount of $153.01, with transaction numbers ***,
***,
***David’s Bridal have refunded
your account in full
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

May 31, *** *** *** Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Complaint#*** Re: *** *** Dear *** ***,
Thank you for the opportunity to respond to the concerns of our customer *** *** regarding the purchases made in Store #*** Lake Grove, NY store After researching our customer’s concerns and can confirm the manager on duty in the store had processed a refund by mail check on May 12, for the shoes and evening bag in the amount of $104.44. I have spoken with *** *** to apologize and thank her for taking the time to write to us about her poor experienceThe incidents outlined in her letter were most unfortunate and certainly do not align with our mission to provide consistently superior serviceShould you have any questions, please feel free to contact meSincerely, cindy m*** I customer service store specialist DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: ***@dbi.com I WEB: DAVIDSBRIDAL.COM

June 8,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#***
Re: *** ***
Dear Sirs/Madame,
Thank you for the opportunity to respond to the
concerns of our customer, *** *** *** regarding her purchase in Store #** Tonawanda, NYI have thoroughly researched *** ***’s concerns with the Store Manager Julie B***
On May 21, 2016, *** *** purchased the following item:
• Style *** *** Size $+ tax
After speaking with our customer, David’s Bridal granted and processed a refund on June 3, to *** ***’s debit card ending in ***
Should you have any questions, please feel free to contact me
Sincerely,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

Do not go to this location (Southside Blvd) for your special day ladiesAn awful experience for my fiancéMy fiancé had set up an appointment for 1:on a Sunday afternoonShe was already stressed about looking for a dressShe was told that her consultant would be with her shortlyApproximately minutes later the consultant walks up to the front and introduces himselfMy fiancé and I were thrown back by this that her consultant was maleShe had told him that she needed to be fitted for the undergarments and she had a certain budget that she wanted to stay underShe had also given him a list of dresses that she wanted to try onHe walked her over to the dresses and walked off Approximately minutes later, he shows back up and has dresses for her and has her follow him to the dressing roomsThe undergarments that he picked for her didn't fit and it took another minutes to find him so he could get a different sizeHe disregarded everything she had told him and brought whatever he wanted to herThe consultant told my fiancé that they didn't have any of the dresses on the listShe even showed him pictures of dresses from their website and he continually told her that they didn't have those dressesHe told her that he was helping another bride to find her dress as wellWithin the minute window slotted for my fiancé to find her dress, the consultant only brought her dressesHe didn't even ask her anything about shoes or anything elseHer best friend's daughter found a veil for her that matched the dressThe bride in the next dressing room that he was helping had everything from him helping herThis caused my fiancé to cry over her experienceThe consultant told her that a dress she saw and wanted to try on was out of her price range and that she wouldn't be able to afford it thatHe brought her the wrong size dresses knowing what size she wasMy fiancé had asked me to go get coffee for her, her friend and step momWhen I returned, the consultant yelled at me saying that coffee wasn't allowed back by the dressing rooms and the drinks had to be left at the front counterWhen everyone else had their drinks back thereThe dress that my fiancé settled on was one that her friend and family had foundThe consultant paid more attention to the other bride the whole timeMy fiancé emailed the business with her complaint and received a phone call from the managerThe manager seemed like she was in a hurry to get off of the phone more than she was willing to help out or be apologetic about her experienceMy fiance and I went to the David's Bridal at Regency for the undergarments a few days later, and the manager at that location was very helpfulMy fiancé also found a dress that was on her list inside of that locationMy fiance felt like she was hit in the face by a book when she saw the dressI told the manager that her help was appreciated and that my fiancé should have been helped that way at the other location on South side Blvd

8/29/17 Dear ***: Please give me the opportunity to reach out to the store and see what happened. I will get back to you as soon as possible. Thank you, Nancy, David's Bridal, Contact Center

Hello, We apologize for the inconvenienceMs*** contacted us via email on 3/30/We responded to the email on 4/1/15, stating that we will send her a return label and request for a replacementOn 4/2/15, we called the customer and provided her the UPS tracking number ***
We have tracked the package and see the customer received it on 4/3/This matter has been resolved as to 4/2/We hope the customer is satisfied with her replacement and the overall resolution. Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service @ David's Bridal

I have two family members getting married this fall and they both decided to ge their wedding and bridesmaid dresses from DBAfter one of the brides fell in love with a dress, she was told there was only one in her size in the country and if she wanted it she had to order it immediately which, which she did When it came in a few weeks later it had pulls and snags all over the dress It also had a gaping HOLE in the underarm area In addition, it was about two sizes smaller then the size the sales associate said she needed to order (and she had even lost weight since she was measured a few weeks prior) She also received the wrong bra size and the slip she ordered wasn't with the purchase! They assured her they could get the correct bra size and slip with no problem They remeasured her and determined a different size and order the dress for her in that size A week later she called and asked for the tracking number for the dress They wouldn't give it to her (sketchy) Then a couple days later she tried again, same response She finally got in contact with corporate and they informed her that the dress was never ordered! After that she obviously chose to go somewhere else to find a dressWhile the bride was figuring out her dress situation, the bridesmaids got measured and tried on the appropriate sized dresses A size two fit me perfect in the store and that was also the size I measures to be Mine is the only one that has come in and I can hardly get it zipped, I couldn't even exhale once I got it on (and I hadn't gained any weight either) It seems like these dresses aren't made uniformly I thought maybe the sample dress in the store had been stretched out, but no, that type of material doesn't stretch So I will be having to exchange it, but apparently DB doesn't do exchanges I will have to return it, then purchase a new one (and hope it comes in in time) So I followed the return process, but I can't find the RMA (following the steps given to retrieve it) So I called, and after sitting on hold for 30min, my lunch break was over and had to hang up I will try my luck tomorrowSo for the other BrideAt this point it was closing time (we had spent so much time worrying about the "brand new" wedding dress with rips, pulls, snags, and holes) so she told us all to just come back at our conscience and pick out a any dress in the themed color So the next day I searced online and picked out three options Around noon, I called the store to see if they had any of those in my size in stock to try on The woman just said "I'm sure we do" I asked her to please check before I drive all the way out there and waste my time She said she would have to look and call me back within minutes No call back Around I decided just to go to the store myself and see because the sales associate obviously didn't give a crap I walk in, I greeted, and walk directly to the bridesmaid section Well, none of the dresses were there in the sizes I needed to try on; however, there were some in one size up and one size down, so I decided to try those on to get an idea of sizing I looked around and no one was to be found, so I showed myself to a dressing room Waking out each time to look at the dresses in the mirrors Still no one had come by to ask if I needed any help In the final dress I stood outside the dressing room with it unzipped trying to find someone to help me zip it I just stood there looking dumb for probably minutes before I just changed out of it I put the dresses back and continued searching (the dresses were a mess, and nothing was where it should have been) Finally a lady comes by and asks if I need to try anything onHello, a little late there lady!! I did however find something and once again escorted myself to a dressing room Again, I needed helping zipping and no one was in sight, so I walked up to the front reception desk, waited for her to get off a phone call to ask her to help me zip it and measure me for the correct size All she said was 'yeah I think going up to a will probably work' and never even measured me So I took the dress off and on my way out I say to her 'so I guess I should just order a online the?' she just said okay, and I walked out NEVER offered to order it for me or anything! She just let me walk out Good news is, the dress came in and it fitsSo my sister went to the store to get her bridesmaid dress and had a similar experience; however, the sales associate ordered hers for her in store A few weeks later when I told her mine came in, she called DB to see if they could track hers for her They told her that it has been sitting there for a couple weeks now No call, no email, nothing! We will see the condition of hers and how it fitsOh and both of my bridesmaids dresses were missing the eye to the hook and eye Easy fix, but when you're paying $for something, that shouldn't happenThis place is horrible! Awful customer service that clearly can't figure out how to take measurements Super unorganized and the sample dresses are absolutely disgusting with make up and deodorant stains with an awful stench It wouldn't hurt to get them cleaned every now and againI, nor either of the two bridal parties, will ever go back to a DB again!