David's Bridal, Incorporated

June 8,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#***
Re: *** ***
Dear Sirs/Madame,
Thank you for the opportunity to respond to the
concerns of our customer, *** *** *** regarding her purchase in Store #** Tonawanda, NYI have thoroughly researched *** ***’s concerns with the Store Manager Julie B***
On May 21, 2016, *** *** purchased the following item:
• Style *** *** Size $+ tax
After speaking with our customer, David’s Bridal granted and processed a refund on June 3, to *** ***’s debit card ending in ***
Should you have any questions, please feel free to contact me
Sincerely,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

8/29/17 Dear ***: Please give me the opportunity to reach out to the store and see what happened. I will get back to you as soon as possible. Thank you, Nancy, David's Bridal, Contact Center

I have two family members getting married this fall and they both decided to ge their wedding and bridesmaid dresses from DBAfter one of the brides fell in love with a dress, she was told there was only one in her size in the country and if she wanted it she had to order it immediately which, which she did When it came in a few weeks later it had pulls and snags all over the dress It also had a gaping HOLE in the underarm area In addition, it was about two sizes smaller then the size the sales associate said she needed to order (and she had even lost weight since she was measured a few weeks prior) She also received the wrong bra size and the slip she ordered wasn't with the purchase! They assured her they could get the correct bra size and slip with no problem They remeasured her and determined a different size and order the dress for her in that size A week later she called and asked for the tracking number for the dress They wouldn't give it to her (sketchy) Then a couple days later she tried again, same response She finally got in contact with corporate and they informed her that the dress was never ordered! After that she obviously chose to go somewhere else to find a dressWhile the bride was figuring out her dress situation, the bridesmaids got measured and tried on the appropriate sized dresses A size two fit me perfect in the store and that was also the size I measures to be Mine is the only one that has come in and I can hardly get it zipped, I couldn't even exhale once I got it on (and I hadn't gained any weight either) It seems like these dresses aren't made uniformly I thought maybe the sample dress in the store had been stretched out, but no, that type of material doesn't stretch So I will be having to exchange it, but apparently DB doesn't do exchanges I will have to return it, then purchase a new one (and hope it comes in in time) So I followed the return process, but I can't find the RMA (following the steps given to retrieve it) So I called, and after sitting on hold for 30min, my lunch break was over and had to hang up I will try my luck tomorrowSo for the other BrideAt this point it was closing time (we had spent so much time worrying about the "brand new" wedding dress with rips, pulls, snags, and holes) so she told us all to just come back at our conscience and pick out a any dress in the themed color So the next day I searced online and picked out three options Around noon, I called the store to see if they had any of those in my size in stock to try on The woman just said "I'm sure we do" I asked her to please check before I drive all the way out there and waste my time She said she would have to look and call me back within minutes No call back Around I decided just to go to the store myself and see because the sales associate obviously didn't give a crap I walk in, I greeted, and walk directly to the bridesmaid section Well, none of the dresses were there in the sizes I needed to try on; however, there were some in one size up and one size down, so I decided to try those on to get an idea of sizing I looked around and no one was to be found, so I showed myself to a dressing room Waking out each time to look at the dresses in the mirrors Still no one had come by to ask if I needed any help In the final dress I stood outside the dressing room with it unzipped trying to find someone to help me zip it I just stood there looking dumb for probably minutes before I just changed out of it I put the dresses back and continued searching (the dresses were a mess, and nothing was where it should have been) Finally a lady comes by and asks if I need to try anything onHello, a little late there lady!! I did however find something and once again escorted myself to a dressing room Again, I needed helping zipping and no one was in sight, so I walked up to the front reception desk, waited for her to get off a phone call to ask her to help me zip it and measure me for the correct size All she said was 'yeah I think going up to a will probably work' and never even measured me So I took the dress off and on my way out I say to her 'so I guess I should just order a online the?' she just said okay, and I walked out NEVER offered to order it for me or anything! She just let me walk out Good news is, the dress came in and it fitsSo my sister went to the store to get her bridesmaid dress and had a similar experience; however, the sales associate ordered hers for her in store A few weeks later when I told her mine came in, she called DB to see if they could track hers for her They told her that it has been sitting there for a couple weeks now No call, no email, nothing! We will see the condition of hers and how it fitsOh and both of my bridesmaids dresses were missing the eye to the hook and eye Easy fix, but when you're paying $for something, that shouldn't happenThis place is horrible! Awful customer service that clearly can't figure out how to take measurements Super unorganized and the sample dresses are absolutely disgusting with make up and deodorant stains with an awful stench It wouldn't hurt to get them cleaned every now and againI, nor either of the two bridal parties, will ever go back to a DB again!

Do not go to this location (Southside Blvd) for your special day ladiesAn awful experience for my fiancéMy fiancé had set up an appointment for 1:on a Sunday afternoonShe was already stressed about looking for a dressShe was told that her consultant would be with her shortlyApproximately minutes later the consultant walks up to the front and introduces himselfMy fiancé and I were thrown back by this that her consultant was maleShe had told him that she needed to be fitted for the undergarments and she had a certain budget that she wanted to stay underShe had also given him a list of dresses that she wanted to try onHe walked her over to the dresses and walked off Approximately minutes later, he shows back up and has dresses for her and has her follow him to the dressing roomsThe undergarments that he picked for her didn't fit and it took another minutes to find him so he could get a different sizeHe disregarded everything she had told him and brought whatever he wanted to herThe consultant told my fiancé that they didn't have any of the dresses on the listShe even showed him pictures of dresses from their website and he continually told her that they didn't have those dressesHe told her that he was helping another bride to find her dress as wellWithin the minute window slotted for my fiancé to find her dress, the consultant only brought her dressesHe didn't even ask her anything about shoes or anything elseHer best friend's daughter found a veil for her that matched the dressThe bride in the next dressing room that he was helping had everything from him helping herThis caused my fiancé to cry over her experienceThe consultant told her that a dress she saw and wanted to try on was out of her price range and that she wouldn't be able to afford it thatHe brought her the wrong size dresses knowing what size she wasMy fiancé had asked me to go get coffee for her, her friend and step momWhen I returned, the consultant yelled at me saying that coffee wasn't allowed back by the dressing rooms and the drinks had to be left at the front counterWhen everyone else had their drinks back thereThe dress that my fiancé settled on was one that her friend and family had foundThe consultant paid more attention to the other bride the whole timeMy fiancé emailed the business with her complaint and received a phone call from the managerThe manager seemed like she was in a hurry to get off of the phone more than she was willing to help out or be apologetic about her experienceMy fiance and I went to the David's Bridal at Regency for the undergarments a few days later, and the manager at that location was very helpfulMy fiancé also found a dress that was on her list inside of that locationMy fiance felt like she was hit in the face by a book when she saw the dressI told the manager that her help was appreciated and that my fiancé should have been helped that way at the other location on South side Blvd

From: Nancy F*Date: Tue, Sep 12, at 12:PMSubject: *** *** #***To: "***@myRevdex.com.org" Dear *** ***: Listed below are the comments that were in *** ***’s event. I am only sharing this with you as this is information that is only available in the store. As I had stated before alterations are a separate charge. This is on the bottom of the receipt and at the cash wrap.If there is some damage on the dress of course we would do that at no charge. The customer probably thought all alterations are free. She left without the dress being altered. We did not have the zipper for the prom dress she bought; but said we would fix the zipper; if she purchased one. At this point, all we can do is fix the zipper on the prom dress, Please let me know if you need anything else.NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-####, EXT I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE 8/14/12:06:PM*** - Adrienne C*** , Store ***Bride came in Saturday for her alts appointment at 6pm and was very upset when alts told her that she has to pay for alterationsShe said the her stylist told her that alterations were freeAt this point I stepped in and 8/14/12:08:PM*** - Adrienne C*** , Store ***explained that alterations are additional and maybe there was a miscommunication because the stylist did explain that we would fix the broken corset loop and not charge herI also explained that her stylist 8/14/12:11:PMexplained that all sales are final and alterations are an additional fee before she signed her sales receiptBride decided that she did not want to have alts done so the seamstress took the pins and and fixed 8/14/12:12:PM*** - Adrienne C*** , Store ***any damages on dressBride came in Sunday to pick up her wedding gown as well as a prom dress that was in altsShe purchased a $prom dress for her customer but the zipper was slightly pulled away from 8/14/12:14:PMthe fabricAlts attempted to fix it but the zipper would have to be replaced and we did not have the correct zipper to replace itthe zipper did however work and and it was not very noticable where the zipper was 8/14/12:15:PM*** - Adrienne C*** , Store ***pulling away from the fabricAlts did suggest that the customer could purchase a zipper from a fabric store and we could fix it thenCustomer called back later extremly upset and asked for customer service number. 8/14/12:17:PM*** - Adrienne C*** , Store ***A stylist was speaking with her and she went to locate the # but by the time she came back to the phone Haley hung up the phone

June 26, We responded to the customers request immediately and provided a return label and authorized her order to be refunded In full*** ** ***, Ecommerce Manager; *** - Fax ###-###-####

Hello,
Thank you for the opportunity to respond to your concernWe
apologize for the inconvenienceCan you please provide us the location where you purchased your dress from, so that we can further research the matter?
Thank you,
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service at David’s Bridal

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Thank you for giving David's Bridal the opportunity to respond
to *** *** *** complaintWe have thoroughly researched *** *** store
purchase at our Raleigh, NC location, and found the following;
Our district
manager Kimberly B*** for our Raleigh, NC location spoke with *** *** on
9/17/We will be refunding the customer $100.00, once the dress is delivered
to the customer home*** *** has agreed to the refund and will be
contacting MsB*** once the dress is delivered to her home, so that we can
process the refund
Again, we
strongly apologize for the inconvenience this has caused the *** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

10/19/16Thank You for giving us the opportunity to respond to *** *** concerns.Please give me the opportunity to do my research. I will get back to you as soon as possible.Sincerely,Nancy F*

September 29, Dear *** ***;
Thank you for the opportunity to respond to the concerns of our customer *** *** *** from our ***, NY storeWe apologize to
our customer for any misunderstanding in reference to our sizing and alteration policies.*** *** purchased her wedding gown size in July 2013, at the time she was told she would need alterations to have the gown taken in and bustledIn June *** *** came to the store for her first alterations appointment, the store in an effort to avoid the take in fee had *** *** try on the same cut gown in two smaller sizes, unfortunately after doing it was determined that the size was needed to fit our customer's largest measurement and as a result the take in alterations fee could not be avoidedDavid's Bridal stylists can size customers through taking in measurements or by having the customer try on our in store merchandise, both methods are acceptable practicesGarment sizing must accommodate for the customers largest proportion or measurement, our alterations departments can take in garments up to two sizes; however our garments do not lend themselves to being let outDavid’s Bridal Alterations does not charge for taking in by the the inch only by the task, the task charge is the same whether whether we are taking the garment in one inch or three inches Based on the above information we are not able to honor our customers request for a refund on the cost of her alterations fees.Please contact me if you need any further information.Yours truly,Deborah V.
Corporate Area Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

3/8/17Dear *** ***:I called and left you a message this morning about this issue.First I am a little confused about this matter. In your email to us the other day, you stated that you wanted to do a return as you had lost your job. Then you told us that someone in the store opened an
account in your name.We cannot open up an account without your social security number, your salary, your address, and signature. This information is put in our cash register, and an acceptance or a rejection notification is printed out.If an account was opened, can you give me the name who made this purchase, and did this person leave the store with the 2,in merchandise? When we make a sale it is required a signature on the receipt. What is that name please?Please give me an opportunity to research this matter. I need to send this to our fraud department for further investigation.I will get back to you as soon as possible. Any information you can give me will be helpful, the name of the purchaser, a transaction number. Please contact me by my email.Sincerely,Nancy, David's Bridal, Contact Center***@dbi.com

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** *** complaintWe have thoroughly researched *** *** online order #***, and
***, and found the following;
*** *** placed her on-line order on 5/5/for a special
order dress, style F
***, in the color Rose Gold Metallic, size 10, in the
amount of $
On 8/13/15, the order was shipped out via *** tracking
number ***, and delivered on 5/15/
*** *** contacted us on 5/15/15, via email and informed
us she received the wrong style dress
On 5/22/we responded back stating we are researching with
our warehouse to send her a replacement, and requested to *** to email her a
return label so she can return the wrong dress back to usOur warehouse
responded on 5/29/stating they do not have stock to send the customer a
replacement On 5/29/we called the
customer, and left her a message apologizing that we are unable to send her a
replacement
On 6/18/15, *** *** emailed David’s Bridal asking for an
update of the replacement
On 8/5/15, *** *** emailed David’s Bridal again asking
for an update of the replacement
On 8/9/15, David’s Bridal responded to the *** *** email,
informing her we do not have stock in the warehouse to send her a replacement
and she will receive a full refund back to her *** credit cardDavid’s Bridal
issued the refund on 8/9/in the amount of $172.92, with the transaction
number ***
On 8/9/15, *** ***, called David’s Bridal and left a
voice message expressing her concerns, and wanting someone to contact her back
David’s Bridal called the customer on 8/9/and she informed the agent that
she does not need assistance any longer
We have checked our system and see *** *** has placed a
new order on 8/12/for a different style dress
David’s Bridal has refunded *** *** in full for the order
number ***, and provided a discount of 50% off the new order number
***, in the amount of $86.97, with the transaction number ***
David’s Bridal sincerely apologizes for any inconvenience this has
caused to *** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Hello,
Thank you for the
opportunity to respond to the concern
of our customer *** ***We apologize for the inconvenienceIn further
researching the matter, we see *** *** placed on-line ordersOrder #
***, Order # ***, Order # ***, Order # ***, and Order #
***
For order # ***, the returned was processed, and
refunded on 6/4/15, in the amount of $128.97, with reference #***
For order # ***, the
return was processed, and refunded on 7/2/15, in the amount of $128.97, with
the reference #***
David’s Bridal has
processed all returns, and refunded to *** *** accountsIf she has not
received the funds, she will need to contact her financial institutionAgain,
we apologize for this inconvenience
Thank you,
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service at David’s
Bridal

9/21/17Thank you for giving us the opportunity to respond to your daughter's concerns.All our events are filed under the bride's name. Please give me her full name so I can do my due diligence.All our events are filed under the bride's name.Thank You, Nancy, David's Bridal, Contact
Center

August 5, 2014Dear *** ***,Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, and the purchases her bridal party made from our ***, Texas store.*** *** contacted our office on 5/20/During our conversation she
shared with me her Concerns regarding the dying of her bridesmaid shoesAt this time, her concerns were fully discussed and addressed with the Store Manager at the *** StoreThere are a total of six bridesmaids, unfortunately three of the shoes had to be re-ordered due to a size change and or a dye problemIn addition, the store inadvertently, did not charge the customers our customary $fee for shoe dyeing but charged the customer after the factOn Thursday May 29, it was agreed we would discount the shoes purchased 10% for the inconvenience and as a courtesy refund the $dye chargeAs of June all bridesmaids’ shoes have been picked-up.At this time, we feel *** ***'s concerns have been satisfactorily resolvedIf I can be of any further assistance, please feel free to contact me.SincerelyJill H
Area Customer Service Manager

11/7/16,Dear *** ***,Please give me the opportunity to research this matter. I will get back to you as soon as possible.Nancy, David's Bridal, Contact Center

Good Evening *** ***I am in receipt of an email sent to the Revdex.com regarding the recent purchase of a wedding gown in Store ***. If you would, please allow me to research your concerns and contact you tomorrow at the below listed telephone number to discuss your concerns in more detail.I look
forward to speaking with you.SincerelyCINDY M*** I CUSTOMER SERVICE STORE SPECIALISTDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: *** I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COMWHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

I ordered my bridesmaid dresses in July with a delivery date ranging from Aug-Nov on the order screenMy confirmation email stated DecemberI have now called 4-times inquiring about the shipment dates and received different dates each timeThe last time I called, I was promised that I would have all three dresses by the middle of October (she explained that there would be no reason for me to receive them any later.) It is now October and I only have two dressesI called to ask about the last dress and was told it will be here November 28th, which is three days after our appointment with a fully booked seamstressI've been given the run-around every time I callNow I know why everyone hates David's Bridal, aside from the terrible customer service in stores