David's Bridal, Incorporated

The customer had ordered fabric so additional length a gown she had purchasedThe customer was charged a rush fee in the amount of $The customer arrived at the store and was
upset the alterations were not yet complete and they were working on the gown at the time of her arrivalThe customer was not notified earlier in the day prior to her arriving that the alterations department needed more timeAn argument ensued and the customer was removed with her husband from the building by local police.
The store mgrwas going to credit the customer the rush fee back, however an argument ensued and the customer was removed from the premises While the customer waited the alterations were being completedThe customer was escorted from the propertyThe customer was given her gown once the alterations were completedUnfortunately, there was no fabric left over due to the amount of material needed for the extra length to be added properlyThe second issue the store ordered a size for the customer and received a miss tagged dress from our warehouse and it was tagged as a not The store issued a replacement, received the correctly tagged size and provided it to the customer.
After speaking with the store representatives, the store issued a refund in the amount of $for the rush feeSince they did not meet the commitment as promised to the customer.
The store could not give the material to the customer due to the fact they had to use the material to complete the task of adding additional length to the customer's gown.
The store ordered a size four dress received a miss tagged dressissued a replacement and provided the correct size gown to the customer
We apologize for any inconvenience caused to the customer

9/12/17Dear *** ***,Thank you for letting us know about your concerns. My associate Christine has emailed you the RMA information. We will be happy to do this return for you.I apologize for this inconvenience.Sincerely,Nancy, David's Bridal, Contact Center

Hello,
Thank you for the opportunity to respond to the concern
of our customer ***
***We apologize for the inconvenienceIn further
researching the matter, we see *** *** placed on-line ordersOrder #
***, Order # ***, Order # ***, Order # ***, and Order #
***
For order # ***, the returned was processed, and
refunded on 6/4/15, in the amount of $128.97, with reference #***
For order # ***, the
return was processed, and refunded on 7/2/15, in the amount of $128.97, with
the reference #***
David’s Bridal has
processed all returns, and refunded to *** *** accountsIf she has not
received the funds, she will need to contact her financial institutionAgain,
we apologize for this inconvenience
Thank you,
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service at David’s
Bridal

February 12,
Dear ***,
Thank you for the opportunity to respond to the concerns of our customer, *** ***, regarding her recent purchase in our ***, IA storeI have thoroughly researched ***’s concerns with the Store Manager, ***
***
I have learned *** visited our store on January 31, and placed a deposit in the amount of $for the following lay away items:
Gown Style: *** White Size 22W
Veil Style: *** White
Shoe Style: *** MWhite Size
The customer contacted the store manager on February 1, to discuss her poor experience and requested we cancel the layaway and refund her credit cardThe refund was processed in the amount of $Attached for your reference is a copy of the refund which was processed on February 1, in the amount of $to ***’s *** credit card ending in #***
On February 4, the customer called the store and spoke with a member of managementShe stated her bank account had not yet reflected the return/credit that was processed on February 1, The store manager reviewed the refund information with *** and instructed her to contact her financial institution directly to see when the funds will be credited to her account
I attempted to contact *** today to further discuss her experience and unfortunately was unable to reach herOn behalf of David’s Bridal, we sincerely apologize for ***’s recent poor experienceIf I can be of further assistance, please do not hesitate to contact me
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I will wait upon resolution in hopes its satisfactory to me.
Regards,
*** ***

10/16/17Please accept my apologies for the lateness of this email. Unfortunately, I fell and have been out of the office for a number of weeks.I ask for your patience while I do my research on this matter. I will get back to you as soon as possible.Thank You,Nancy,
David's Bridal, Contact Center

5/24/17Thank you for giving us the opportunity to respond to your complaint.I will do my research, and get back to you as soon as possible.Thank you for your patience in this matter. Nancy, David's Bridal, Contact Center

Hello ***,
We apologize for the inconvenience*** *** ** ***, contacted us on
12/17/14, asking for a return authorization
number for an order that she place on 5/2/Our return policy states that if
you need to return merchandise you need to create a return authorization number
within business days of deliveryWe provided a good will gesture and
provided *** *** a return authorization number on 12/19/Customer then
emailed us on 1/13/15, asking for the status of her returnOn 1/13/15, we
asked the customer for the return tracking numberCustomer provided the return
tracking numberWe processed the return in our systemHowever, since the
order is two years old and we have upgraded our system, we did not realize the
order did not process the refundAs on 3/17/15, our finance department has
mail a check in the amount of $118.99, for the returnCustomer should receive
the check within to business daysAgain, we strongly apologize for this
inconvenience.
Thank you,
Patricia H***, MgrMarisa R***, Supervisor
Customer Service @ David's Bridal

From: Marisa R***Date: Wed, May 20, at 1:PMSubject: Revdex.com Complaints - ID # *** - *** ***To: "***@myRevdex.com.org" Cc: *** *** Hello ***, We apologize for the inconvenienceIn further
researching *** *** complaintCustomer emailed our on-line customer service team, and they provided the customer the return information for his entire orderThe returns were processed and refunded 5/9/Again, we apologize for this inconvenience. Thank you, Patricia H***, Mgr.Marisa R***, Supervisor Customer Service at David’s Bridal

From: Marisa R***Date: Tue, Sep 15, at 1:PMSubject: Revdex.com Complaint - ID # *** - *** ***To: "***@myRevdex.com.org" Cc: *** *** Hello *** ***, *** *** does not provided us with
enough information for us to further research his concernsIs there a way you can reach out to the customer and ask for the following information: First and last name that was entered on the on-line orderPhone numberAddressEmail address Please advise? Thank you,Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service at David’s Bridal

4/24/17Please forgive me for this late reply. I have been out with pneumonia.I will do my research and get back to you as soon as possible.Thank you,Nancy, David's Bridal, Contact Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for taking the time to look into my complaint furtherI look forward to hearing from you.
Regards,
*** ***

February 8,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint# ***
Re: *** ***
Dear Sirs/Madame,
Thank you for the opportunity to
respond to the concerns of our customer, *** *** regarding her purchase on David’s Bridal’s websiteI have thoroughly researched our customers concerns
A member of our team MsShrona J*** called and left a voicemail message on Friday, February 5, for *** *** to help facilitate the return of style *** Black Size
I have corresponded with *** *** through email and advised we will authorize the return of Style *** Black Size
*** *** will need to contact our representative Shrona J*** at: ###-###-#### to coordinate the return and to receive a prepaid shipping label/RMA to return the merchandise to our corporate office
Once the dress is received, inspected and it is confirmed the dress is in pristine condition (no odors, stains, pet hair or altered) a credit in the amount of $will be issued to her MasterCard account
Should you have any questions, please feel free to contact me
Sincerely,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Revdex.com of Metro Washington DCDate: Fri, Jul 31, at 11:AMSubject: Fwd: Complaint against davids bridal.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Thu, Jul 30,
at 3:PMSubject: Complaint against davids bridal.To: ***I would like cancel my complaintThanks

7/19/17Dear *** ***:I had sent an email to your personal address. According to our notes, you picked up the dress on 7/8/17.We hope this resolves your issue.Sincerely,Nancy, David's Bridal, Contact Center

From: Nancy F*Date: Thu, Apr 27, at 2:PMSubject: Case#*** *** ***To: "***@myRevdex.com.org" Cc: "***@***.com" , Store *** , Store ** Dear ***
***: I have reached out to the buyers’ and we are asking you to return the dresses, and we will replace them with new stock. The new stock has a different lining; which will not be as sheer. Please contact the store when you will be coming in to exchange these dresses. We are so sorry for this inconvenience, and look forward to correcting this situation. Sincerely, Nancy, David’s Bridal, Contact Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Thank you for giving David's Bridal the opportunity to respond to *** *** *** complaintWe have thoroughly researched *** *** store purchase at our Kennesaw, GA location, and found the following;
*** *** purchased her wedding on 9/28/15, for the price or $99.00; wedding
gown was delivered to the store on 10/8/
We emailed *** *** on 10/8/to pick up the dressWe emailed the customer again on 10/15/15, reminding her to pick up the wedding gown
*** *** picked up her wedding on 10/18/15, at which point she tried the dress on and it did not fitAlteration department informed the *** *** they can change the back of the dress to a corset style dressWhen they informed her of the price of $150.00, customer was upsetOur store’s consultant then helped the customer find another style dress and *** *** was unable to find anything she liked
Our store has refunded *** *** Visa card in the amount of $140.94, which is the $for the dress, and the taxes of $5.94, which is a full refund for the purchaseThe transaction number for this refund is ***
*** *** can place a new order for the dress style *** in the size 16, unfortunately the dress does not come in the size 16WDavid’s Bridal will not be compensating for any alteration fee for the dress
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Unfortunately, due to the time that passed since the customer made her purchaseDavid's Bridal has an "All Sales are Final" policy, which is consistent with the industry standard in the bridal and special occasion businessThis statement is printed on the purchase receipt,
garment hangtags, it is stated the signage at our cash wrap counter and on our websiteThere are rare occasions when we make an exception and issue a store credit. Our ability to do this based on several factors, one being the timeframe between purchases and the customer's request.According to our records, the merchandise was paid for February 11, and taken home on March 4, 2014, due to the length of time that has passed, we are unable to accommodate the customer's request to return the merchandise. The customer may want to consider placing an ad in the newspaper, taking the merchandise to a consignment shop or listing it on line