David's Bridal, Incorporated

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenienceIn further researching, we found all three returns
was processed on 6/25/15, in the amount of $153.01, with transaction numbers
***,
***, ***David’s Bridal have refunded
your account in full
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Thank you for giving us the opportunity to research your complaint.I will get back to you as soon as possible.Thank you for your patience.Nancy, David's Bridal, Contact Centet

From: Nancy F*Date: Mon, May 15, at 2:PMSubject: *** *** *** #***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** *** I just checked with our ecomm department and you were credited on 5/9/17. Sometimes it can take seven to ten days before it appears on your credit card. Please let me know if I can be of any further service. NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-####, EXT I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM
WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenienceBelow you will find the research for your
concern
On, 5/2/15, you placed your orderOn 5/12/15, order
shippedOn 5/14/15, order was deliveredOn 5/14/15, we received a phone call
from
you, stating the item was received damaged, that the event is within two weeks,
you requested for a refund, and you will purchase from our storeWe created a ***
return label with the tracking number ***, and you will receive
an emailed from *** with the informationWe informed you that once we see
motion on the package we will processes the refundHowever, there was no
motion on the package
On 5/18/15, we called you and left you a message asking if
you have returned the package so that we can processes the refundWe did not receive
a response
On 6/3/15, you called back stating again you received a
damaged dressWe informed you we did not have stock to send you a replacement
We created another *** return label with the tracking number ***
You asked us how long it will be to receive you refundWe explained to you
once it is received at the warehouse it can take between 7-business days to
processes the returnYou have indicated to the agent that you will call back
once the dress was delivered, so that we can process the refund quicker
Unfortunately, you did not mention you spoke to a prior agent, and they
informed you they will expedite the refund process
You placed a new order on 6/3/15, with the order # ***
We upgraded the shipping method to next day shipping, at no extra fee to you as
a service gesture
On 6/4/15, you called
us to inform us the warehouse has received the return packageWe informed you
it can take 7-business days to process a return, and we will not be able to
expedite the refundAgain, you did not mention you spoke to a prior agent, and
they informed you they will expedite the refund process sooner
On 6/17/15, you called about the status of your refund
Agent sent information to our warehouse to processes your return
On 6/18/15, your return order was processed, and the refund
was sent to your credit card providerOur system automatically sent you an
email, to the email address ***@***.com,
which is on your orderThis email informed you that we processed your return,
and the refund is going back to the credit card that was used on the order
On 6/19/15, you called stating you are upset because you did
not receive the refundAgent informed you we processed the return on 6/18/15,
and you will need to contact your financial institution about how long it will
take them to processesYou requested for some kind of compensationAgent
offered 10% off your next order or current ordersYou requested to speak with
someone in the management team
On 6/21/15, a manager called you back, and apologize for the
inconvenienceManager explained to you the processes to our return policy
Manager informed your return has been processed to your account with the
transaction number ***We also offered the 10% off on your
next order or current ordersYou declinedUnfortunately, we can only honor
the 10% off on your next order or for the two current order # *** and
***
Again, we apologize for the inconvenience this has caused
you
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

10/31/16Dear *** ***:First, I apologize for this inconvenience. I did verify with our ecommerce department that your order was never charged to your credit card. Unfortunately, we have no stock for this particular dress. I see that that you have been offered a 10% discount and
free shipping on your next order.You should have received an email stating that we were unable to fill your orderAgain, we are very sorry that we were not able to fill your orderWe hope that we can help you with future order.Sincerely,Nancy, David's Bridal, Contact Center

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** *** complaint
We have thoroughly researched *** *** online order #***, with the return
authorization number ***, and found the following;
*** *** placed her on-line order on 7/14/15, for the
dresses
in the style ***, One Shoulder Chiffon Dress with Cascading Detail in the
color mint
On 7/22/15, *** *** created the return authorization
numbers ***, and ***
On 8/6/15, our warehouse processed the return authorization
number ***, and submitted a refund in the amount of $152.55, with the
transaction number ***Unfortunately, our warehouse over looked
the return authorization number *** and we sincerely apologize for this
error
We have processed the return authorization number ***,
and submitted the refund to *** *** *** credit card, in the amount of
$Please note it may take her
credit card provider two to five business days to approve the credit on their
side
Again apologize
for the inconvenience this has caused *** ***
Thank you,
Patricia H***,
Mgr
Marisa R***,
Supervisor
Customer Service
at David’s Bridal

7/11/17Dear *** ***I apologize, but again this did not come to me. We are certainly more than happy to help tis customer if you could resent this complaint.I look forward to helping *** ***.Sincerely,Nancy, David's Bridal

September 24, Dear *** ***;Thank you for the opportunity to respond to the concerns of our customer, *** *** *** ***, from our *** ***, TX store.I apologize for ***
***'s customer service experience with our store
Bridal and Special Occasion Alterations are a process and may require more than one visit by our customers to obtain the perfect fitlf a customer is not satisfied with her requested alterations, David's Bridal will do adjustments to satisfy our customer's needs at no additional chargeThe only time additional alteration charges would be applied is if the customer measurements changed resulting in additional alteration adjustments needed for fit, this can be substantiated by the customer's measurementDavid's Bridal requires bust, waist, hip and heel measurements ie taken and recorded for all our customers at their first alterations fittingOnce outside alterations are done, we can no longer verify the concerns of our customer and determine the causeBased on the above information and that *** ***'s wedding gown has been altered elsewhere we are unable to honor her request for a refund on the cost of her alterations.Yours truly,
Deborah V
Corporate Area Customer Service Manager

5/24/17 Please give me the opportunity to do research on this complaint. I will get back to you as soon as possible. Nancy, David's Bridal, Contact Center

10/16/17Please forgive the lateness of this email. Unfortunately, I fell, and today is my first day back.Please let me do my research and I will get back to you as soon as possible.Nancy, David's Bridal, Contact Center

Thank you for giving David's Bridal the opportunity to respond to *** *** ***’ complaintAfter investigating the issue, we have decided that, as a customer accommodation, we will issue *** *** *** a refund in the amount of $(shipping plus shipping tax)Her refund will be
processed within business daysWe also personally reached out to *** *** to ensure this was a satisfactory resolution which she agreed wasThank you for bringing this concern to our attentionSincerely, Holly C*** SrDirector Customer Service

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** ***
complaintWe will like to research the matter further for *** ***David’s
Bridal offer promotions that we will honor within the giving time frame and at
times within days we will make
exception in certain cases
At your earliest
convenience please ask the customer for the following information; we will need
to know the style number, color, and size of the dress she is interested in
Thank you,
Patricia
H*** Mgr
Marisa
R***, Supervisor
Customer
Service at David’s Bridal

They are NOT in this business for the correct reason! I went to try on a bridesmaid dress, they didn't even have a dress CLOSE to what was picked out by the bride for me to try on instead they gave me the most wack looking dress, wrong color and style that they hadI asked them to just measure me upfront to get it out the way, they didn't do that til minslater when they knew the dress I had on was not to my liking, they told me I had to pay and buy the dress that I had no clue what it would look like upfront, they told me my dress would be back on and they would call me since I didn't provide an email address too them, THEY DID NOT call nor when I did call on could they find my information, I had to explain and walk them through it, then they stated "OH YOUR DRESS WILL NOT BE HERE UNTIL 092316??" I am NOT the bride so why is it taking so long for the dress to come back, why did you all give me a date for my dress to arrive and it hasn't? She stated she don't know why it was not ordered when paid, she stated she didn't see anything that would have held it up other than I got more of a discount than should, she stated the best they could do was get it here by and that would be a rush request!!! 1st off, I got of like everyone else, 2nd it is NOT a issue about price, the issue is I paid for something that I have no clue what it really looks like or how it will look on me, they told me a date of arrival and it didn't happen and no follow up to let me know what was going onSO AGAIN, WHAT AND WHY IS THIS STORE HERE AND RUNNING BUSINESS THE WAY THEY THINK IS PROPER? THEY ALSO SENT DRESSES OF THE BRIDAL PARTY HERE WHEN DRESSES WHERE FITTED FOR AND ORDERED IN ANOTHER STATE, THEY SHOULD SEND IT TOO THE STORE WHERE THOSE DID THEIR FITTING...I DON'T KNOW ANYONE THAT WOULD PURCHASE SOMETHING BEFORE SEEING IT AND LIKING IT ENOUGH TO BUY IT WITHOUT SEEING IT 1ST HANDWHY IS IT TAKING SO LONG FOR A SIMPLE LOOKING DRESS TO ARRIVE, IT IS NOT A BRIDE DRESS, IT IS ONLY THE BRIDESMAID DRESS!!! THE SALES PEOPLE IN THE STORE NEED TRAINING OR FIRED EXCEPT THE OLDER WOMEN, SHE IS THE ONLY ONE THAT HAS GOOD SENSE, THE REST OF THE STAFF S***, PERIOD.!!!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

1/31/17Dear ***:I also let you a voice mail. Please follow the directions below, and we will be happy to send you a mail check.First, I apologize for all this inconvenience. Listed below is what I need you to do.Please send us the original store credit. Keep a copy for your
records. Once we get the original store credit we will void it out of the system.Please include the address you want the check sent to, and the proper spelling of your name.Please mail this store credit to David's Bridal *** *** **., Conshohocken, Pa ***, attn: Sales Audit, NancyOnce we get this, we will get the check cut and out to you as soon as possible.If you have any questions or concerns, please let me know.Again, I am sorry for all these challenges.Sincerely,Nancy, David's Bridal

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 28,
Dear **Butts,
Thank you for the opportunity to respond to *** ***'s concerns regarding discounts on a purchase she made at our ***, OH store locationThe matter as described by the customer was thoroughly researched
***
initially registered at the *** store on 4/6/On 4/10/13, the customer requested several items be added to her "wish list"*** visited the store again on 4/19/13, and at that time, she stated she loved style *** and would contact the store by phone over the weekend to pay for and order the gownThe gown was paid for and ordered on 4/29/
***'s gown arrived at the *** store on 5/29/and the customer was immediately contactedShe picked up her gown on 6/1/
On 1/25/14, almost months later, *** purchased a bra at the *** storeDuring that visit, she stated she was advised there would be a discount on her undergarmentThe store personnel stated they were unaware of any sale/discount on the bra
On 1/28/14, *** contacted Corporate OfficeShe stated she was told at the time of the gown purchase she would receive 20% off the bra, slip and bridesmaid dresses up to one year after her purchase was madeShe was informed that information was incorrect
When a bride purchases her bridal gown at David's Bridal, she is given a Rewards Booklet, which offers our brides discounts on many items that she may need for her special dayI've attached a copy of the rewards booklet as shown on our website for your convenienceAs you can clearly see, 20% off the undergarments is not something we offer
Although we truly apologize for any confusion regarding the David's Bridal Rewards, we are unable grant *** request to discount 20% off the bra she purchased
If I can be of any further assistance, please feel free to contact me
Very truly yours,

October 1, Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our *** ***, CA store.We apologize to our
customer for her service experience, in reference to her wedding gown, After researching the issue I discovered our store did refund $off the cost of *** *** alterations for the issue.Based on the above information I believe we were able to address all of *** *** concerns to her satisfaction.Please feel free to contact me if you have any further questions.Very truly yours,
Deborah V
Corporate Area Customer Service Manager Phone

April 11,
The Revdex.com
Of Metro Washington DC & Eastern PA
John FKennedy Blvd, Suite
Philadelphia, PA
Complaint# *** Re: *** * ***
Dear Sirs/Madame,
Thank you for the opportunity to respond to the concerns of our customer,
*** *** ** *** regarding her recent store visit on April 3, I have thoroughly researched her concerns and have spoken with the District Manager, Geri B***
I have learned *** *** scheduled an appointment for her bridal party in Store *** - East Totowa, NJ on April 3,
At David’s Bridal, we pride ourselves on high levels of customer serviceWe strive to provide superior service for our valued customersPlease be assured that we have addressed your concerns regarding this disappointing experience in our store
In our mission to be consistent, equitable and fair to our customers nationwide, unfortunately we are unable to provide *** *** with store credit, alterations at no charge or a discount on her dress purchase as requested
On behalf of David’s Bridal, we sincerely apologize for this experience
Thank you,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

I went into a David's Bridal store and tried on MANY maid of honor dresses with the bride- finally she picked "The one" so I went online and ordered my size since they didn't have it in the store- ordering online and it said 8-days - great I thought just enough time to get alterations etcI pay for the dress get my email confirmation and it says my dress won't be shipped for WEEKS- are you kidding me- a week before the wedding?? I was livid- I immediately contacted the corporate office via email and phone- note when you call in you have to leave a message b/c they will not answer you on the spot- finally weeks later I get a call- oh your dress is a special order- I say no it is not I ordered it online it said in stock and I didn't ask for any changes- "Oh that size actually wasn't available so it is now a special order" at this point I am beyond livid- if it isn't in stock then it should say so and at least give the person enough time to figure out if it’s worth it- I had I know this up front I would NEVER have bought this dress and I would have gone elsewhereThis is mortifying- the bride is in disbelief and she is at the verge of a breakdown and having all girls return everythingTHE WORST service ever I will never go back there