David's Bridal, Incorporated

From: Nancy F*Date: Thu, Apr 27, at 2:PMSubject: Case#*** *** ***To: "***@myRevdex.com.org" Cc: "***@***.com" , Store *** , Store ** Dear ***
***: I have reached out to the buyers’ and we are asking you to return the dresses, and we will replace them with new stock. The new stock has a different lining; which will not be as sheer. Please contact the store when you will be coming in to exchange these dresses. We are so sorry for this inconvenience, and look forward to correcting this situation. Sincerely, Nancy, David’s Bridal, Contact Center

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*** *** *** Thank you for giving us the opportunity to address your
concerns. Unfortunately, our dresses come in folded in half which causes creases. It should have been explained to you that once a dress is altered outside of David’s we cannot be reasonable for its steaming. Because of this inconvenience we would offer you a discount off your gown. In cases like this 20% is the discount we offer. Please let the store know when you will be coming in to get this discount. Thank you for your patience in this matter. NANCY *** * *** ***
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9/12/17Dear *** ***,Thank you for letting us know about your concerns. My associate Christine has emailed you the RMA information. We will be happy to do this return for you.I apologize for this inconvenience.Sincerely,Nancy, David's Bridal, Contact Center

From: Marisa R***Date: Tue, Sep 15, at 1:PMSubject: Revdex.com Complaint - ID # *** - *** ***To: "***@myRevdex.com.org" Cc: *** *** Hello *** ***, *** *** does not provided us with
enough information for us to further research his concernsIs there a way you can reach out to the customer and ask for the following information: First and last name that was entered on the on-line orderPhone numberAddressEmail address Please advise? Thank you,Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service at David’s Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Although, they are correct in saying that I contacted Davids Bridal on 12/to be removed from the system, they did not actually remove me from the system on that date, as I received emails from Davids Bridal for months afterwardsIn addition, that is not the only time I contacted themI contacted them multiple times before and after that date to be removedAs I stated before, I called in, I clicked the opt-out button, I replied to the emails asking to be removed, and for MONTHS I received emails from Davids Bridal as all my initiatives failed to remove me from the systemOpening this complaint with the Revdex.com certainly has shown to provide some initiative for Davids Bridal to actually remove me from their system as I am currently no longer receiving emails from them (as of only a few weeks ago), however, it did not happen on 12/when I called in, nor all the other times I clicked the opt-out buttonI hope that it doesn't take a Revdex.com complaint for companies to follow the rules, however in this case, I believe that is the only reason I've gotten the results I've been diligently asking for.
Regards,
*** ***

From: Nancy
F*Date: Thu, Apr 27, at 3:PMSubject: Revdex.com case#*** for *** ***
To: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: I checked your case and see in the notes that a refund had been approved. Can you tell me if they did do this refund for you? I apologize for all the challenges you have experienced. I look forward to hearing from you. Sincerely, Nancy, David’s Bridal, Contact Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I will wait upon resolution in hopes its satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for taking the time to look into my complaint furtherI look forward to hearing from you.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you to DB and to the BBI appreciate DB's attention to this case and their effortsThank you to them for honoring my request
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

8/2/16Called the customer to discuss what happened with this order. Unfortunately, I had to leave a message. I am going to email her now, and get more information regarding this order. Nancy F*

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because it does not address the issueI am asking that the store resale me the dress at $and they alter it at no cost or they give me the dress and alter it at no cost
Regards,
*** ***

10/16/17Please excuse the lateness of this email. Unfortunately, I fell, and this is my first day back.Please give me the opportunity to research your issue.Thank You for your patience in this matter,Nancy, David's Bridal, Contact Center

From: Revdex.com of Metro Washington DCDate: Mon, Aug 17, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded
message ----------From: *** & *** *** Date: Sun, Aug 16, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Complaint #***. I have now been refunded to my account for the item returned and was received at David's Bridal 7/03/15; My financial dispute with the company is resolved. Thank You.** ***

April 4, Dear ***:Thank you for the opportunity to respond to the concerns of our customer, *** ***, from our ***, NY, store*** also contacted us on January 13, 2014.The David's Bridal Credit Card promotion that was running on June 15,
was month interest free for photography purchases only and month interest free financing for in store merchandise purchases.I also informed *** there were signs posted in store stating such, as well as the specific promotion that was applied to any purchase being printed on the bottom of all customer receiptsIn addition, the date the promotion ended was printed on her monthly statement.I apologized to *** for any misunderstanding that may have transpired in store that dayHowever, as with any credit card purchases it is the customer's responsibility to read their receipts and credit card statements in regards to any promotions or charges being applied.Based on the above information, I informed *** that we would not be unable to reimburse her for any finance charges or penalties applied to her David's Bridal credit card purchase.Please feel free to contact me if you have any further questions.Very truly yours,

June 4, Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** ***, from our *** *** ***, MOStore.*** contacted us on 3/24/stating that our store had ordered one of her bridesmaids the wrong style dress and that
her wedding gown alterations were not done correctly.After our customers claims were fully researched, the decision was made to refund the bridesmaid 50% off her dress; a full refund of the bridesmaids dyed shoes and a 20% discount on ***s alterations as well as a 20% discount on her wedding gown.Our Alterations Department was able to correct the issues with her wedding gownOur customer said the service she received in alterations was wonderful and that they went above and beyond to make sure her dress was perfect.Based on the above information I believe we were able to address all of ***s concerns to her satisfactionPlease feel free to contact me if you have any further questions.Very truly yours,

September 24, 2014Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** *** *** *** from our ***, OH Store*** ***'s bridesmaids came in to our store on 3/23/14, after
selecting their dresses three of the bridesmaids were unfortunately in error or the part of a new consultant lead to believe they could use our layaway option to order their dresses.In store layaway is used as a purchase option allowing our customer's installment payments within days on in store merchandise onlyAll dress orders require full payment and full order lead time before an event to be purchasedThe Store Manger upon discovering the error immediately call the customer and inform her, what had transpired, as a result of that conversation *** *** in order to expedite the order transaction decided to pay in full and purchase the three bridesmaids dresses with her David's Bridal Credit cardIn researching *** ***'s event did see that one bridesmaid to exchange for size and another for colorI have informed the store to refund all the bridesmaids $off their dresses for the issues.Refunds are by original method of paymentBased on the above information I believe we were able to address all of *** ***'s concerns to her satisfactionPlease feel free to contact me if you have any further questionsVery truly yours,
Deborah V
Corporate Area Customer Service Manager

Hello,
We apologize for the inconvenience you have experience with
David’s BridalWe have discounted your account 30% off, for a refund of $
We will honor an additional 20% off, which will be a refund of $The refund is to be returned to the form of
payment originally used to place the orderAlso, please note the credit may
require to business hours for the credit to be processed by our finance
teamAgain, we apologize for the inconvenience this has caused you
Thank you,
Patricia H***,
Mgr
Marisa R***,
Supervisor
Customer Service at
David’s Bridal

From: Marisa R***">Date: Wed, May 20, at 1:PMSubject: Revdex.com Complaints - ID # *** - *** ***To: "***@myRevdex.com.org" Cc: *** ***
Hello ***,
We apologize for the inconvenienceIn further researching *** *** complaintCustomer emailed our on-line customer service team, and they provided the customer the return information for his entire orderThe returns were processed and refunded 5/9/Again, we apologize for this inconvenience
Thank you,
Patricia H***, MgrMarisa R***, Supervisor
Customer Service at David’s Bridal

10/23/17Dear *** ***,First, I apologize for all the challenges you experienced.I am in the process of getting your receipt. I will let you know as soon as I get it.Thank You,Nancy, David's BridalContact Center