David's Bridal, Incorporated

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Hello, Thank you for your assistanceMy problem was resolved and I received a check in the mail today from Davids Bridal inc

April 10, 2014Dear *** ***:Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, regarding her purchases at our ***, GA store. *** ***'s concerns have been fully
researchedOur records indicate that *** *** started ordering her bridesmaids' dresses on February 14, and finished ordering on March 6, Her wedding date is May 3, The dresses were picked up between the dates of February 28, and April 9, 2014. At this time, all the dresses have been received and picked up ahead of the week delivery time.At this time, we feel *** ***'s concerns have been addressed and she is satisfiedShould you have any further questions, please do not hesitate to contact us, Again, thank you for giving us the opportunity to respond to *** ***'s concerns.Very truly yours,
Marion M
Area Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
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Marisa R*** 11:AM (hour ago)to me, Patricia Hello,Thank you for the opportunity to respond to the concerns of our customer Ms*** ***, in regards to her on-line order.In further researching the matter, Ms***, placed her order on 7/20/The price of the merchandise ordered is $139.95, taxes on the order is $8.01, which give a subtotal of $If the order was charged the shipping fee of 12.95, the subtotal would have been $160.91.David’s Bridal did not charge the shipping fee, and we would not be refunding the customer $As for the inconvenience and delay in responding to her inquiry, we will refund her account a 10% discount off the price of the merchandiseWe have sent your billing information to our finance department requesting a credit be provided as form of reimbursement, in the amount of $14.00.The credit is to be returned to the form of payment originally used to place the orderAlso, please note that the credit may require to business hours to be processed by our finance teamAgain, we apologize for this inconvenience this has caused you. Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service at David’s Bridal Marisa R*** 11:AM (hour ago)to me, PatriciaHello,Thank you for the opportunity to respond to the concerns of our customer Ms*** ***, in regards to her on-line order.In further researching the matter, Ms***, placed her order on 7/20/The price of the merchandise ordered is $139.95, taxes on the order is $8.01, which give a subtotal of $If the order was charged the shipping fee of 12.95, the subtotal would have been $160.91.David’s Bridal did not charge the shipping fee, and we would not be refunding the customer $As for the inconvenience and delay in responding to her inquiry, we will refund her account a 10% discount off the price of the merchandiseWe have sent your billing information to our finance department requesting a credit be provided as form of reimbursement, in the amount of $14.00.The credit is to be returned to the form of payment originally used to place the orderAlso, please note that the credit may require to business hours to be processed by our finance teamAgain, we apologize for this inconvenience this has caused you. Patricia Harris, Mgr.Marisa R***, SupervisorCustomer Service at David’s Bridal

From: *** ***">Date: Sun, Sep 6, at 5:PMSubject: Revdex.com Complaint - ID #***To: "***@myRevdex.com.org" Cc: *** ***
Hello,
Thank you for giving David's Bridal the opportunity to respond to *** *** *** complaintWe have thoroughly researched *** *** in store complaint, and found the following;
*** *** bridesmaid, *** ***, ordered her dress at our Union, NJ location on 5/30/The dress was shipped out on 6/26/15, via UPS tracking number ***, and delivered to the customer on 6/30/Ms*** contacted our New Jersey location, and informed them the dress was received damaged, and it will be easier for her to visit our Allentown, PA location to do the exchangeOur Allentown, PA store ordered *** a replacement dress on 7/1/Dress was received in our store on 7/24/15, and we notify *** via email the dress has arrivedOn 7/26/15, *** came in to try on the replacement dress, and it was damaged as wellThe store placed another order for a replacement dress, which arrived in the store on 7/30/Store called ***, and informed the dress arrived, and she can come to pick up the dress***, pick up the dress on 8/9/Finally, David’s Bridal has provided a $discount to the ***We will not be providing any further discount
Thank you,
*** ***, Mgr*** ***, Supervisor

9/26/17Dear MsCindy: I truly apologize for your challenges. Please give me the opportunity to do my research and I will get back to you in a timely manner. Thank you for your patience in this matter. Nancy, David's Brdal, Contact Center

Hello, Thank you for the opportunity to respond to *** *** ***'s complaintWe strongly apologize for the inconvenienceWe have further researched this matter with our storeThey had refunded the customer on 3/15/15, for the dress in the amount of $1,150, and the slip in the amount of
$Customer has been refunded in full for both merchandiseAgain, we apologize for the inconvenience. Thank you, Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service at David's Bridal

From: Revdex.com of Metro Washington DC">Date: Fri, Jul 31, at 11:AMSubject: Fwd: Complaint against davids bridal.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Thu, Jul 30, at 3:PMSubject: Complaint against davids bridal.To: ***I would like cancel my complaintThanks

June 25, 2014Dear ***:Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, regarding her experience with our ***, MD storeThe situation as described by the customer has been thoroughly researched.***
initially contacted our Corporate Office on May 30, At that time she explained when shopping in November, 2013, her stylist indicated that Mens Warehouse merchandise would "match" our bridesmaids' colors.Mens Warehouse is an independent company that has partnered with David's Bridal to offer our customers tuxedos and accessories in colors that complement our bridesmaids' dressesOur customers also receive promotional pricing when using Mens Warehouse for the groom and groomsmen's needsOur Stylists are encouraged to recommend Mens Warehouse to our brides for their tuxedo needs so they can take advantage of the savingsOur Stylists are trained to advise our customers that Mens Warehouse has colors that will compliment or coordinate with our bridesmaids' colors, not matchThey are fully aware that Mens Warehouse is unable to guarantee matchIn researching the customer's statements, I learned the Stylist *** worked with a seasoned employee who is well scripted and fully aware that we are not able to make such a statement.•In addition, when speaking with *** in our *** *** location, I learned that while she provided the customer my contact information; she didn't promise her any type of compensationShe did, however, offer *** the opportunity to select a different color, which was declinedIn our efforts to attempt to resolve this miscommunication/misunderstanding situation, I have offered the following:• the ability to select another color for her bridesmaids• the ability to return all the dresses so that she would be free to shop elsewhere• purchase the fabric with a 30% discount after she identified someone that could make the vests and bow tiesAll these options have been declined by ***Based on the above information, we made every effort to resolve the customer's issues in a satisfactory mannerUnfortunately, we are unable to honor her requests to have Mens Warehouse make the accessories, refund the bridesmaids in full, or provide the fabric at no charge.Before I had the opportunity to mail my response, I learned that *** in, in fact, order the fabric at our *** *** storeUnfortunately, she did not receive the 30% discountThe store will process the discount for the customer when the fabric arrivesIf we process it beforehand, it would cancel the order.Should you have any further questions, please do not hesitate to contact me.Very truly yours,

June 25, Dear ***:Thank you for the opportunity to respond to the concerns of our customer, *** ***, from our ***, FL store.Our store shipped ***'s bridesmaids dress on 4/9/14, for a 5/31/wedding dateOn 4/11/our customer contacted our
store informing them that she had received the wrong dressThe store immediately re-ordered the correct dress and requested a *** call tag to have the wrong dress picked up and returned to the store.Because of the confusion, *** received two units of the correct bridesmaids dressThe first dress she received had a spot that her seamstress was able to removeThe customer then had the dress altered.On 5/17/14, *** returned the unused bridesmaids dress to the ***, FL storeAt that time our store provided *** a $price adjustment on the dress due to the inconvenience.We apologize for the challenges *** experiencedAs a courtesy, the ***, FL store will refund *** an additional 50% off her dress, bringing the total refund to $We ask *** to please contact the store so her refund can be processed by 7/12/14.Based on the above information, we unfortunately, are not able to honor our customers request for a full fund of the cost of the dress.Very truly yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I never saw any postings about all sales being final and the exchange was made because the ORIGINAL dress I purchased was the same dress my daughter in law picked for her original gown and I didn't want to hurt her feelings so I EXCHANGED the dress, I never asked for a refund at that time and I still was not told that the sale was final even during that visitI am years old and I NEVER bought a wedding or formal dress before so I had no idea or I would have NEVER bought the dress to begin withThey could still sell the dress and not lose anything I felt pressured to buy the dress because it was the only one in my size in both gowns.
Regards,
*** ***

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*I just checked with our finance department, and your check has been issued. *** *** *** *** *** I just spoke to our finance department about your refund.The check was cut on 5/23/in the amount of
105.98. The check number is ***You should have this by the weekendI apologize for the wrong information you received; but you have been refunded.Thank you for your patience in this matter. Nancy, David's Bridal, Contact Center Thank you for your patience in this matter. Nancy, David's Bridal, Contact Center

July 22, Dear *** ***,Thank you for giving us the opportunity to respond to the concerns of *** *** ** *** and our ***, Ml storeI have thoroughly researched the situation as described by the customer.On January 10, comments were added to the bride's
event regarding a call received by bridesmaid, *** *** to the storeIt stated that *** felt they were told a 10% discount on all bridesmaid dresses would be honored at any timeHowever, *** was informed there was a misunderstanding and the assistant manager had stated the discount would apply to the bridesmaids who purchased their dresses during the time when the promotion was runningAny orders placed after that time frame would not be entitled to the discountThe Bride *** *** was having her bridesmaid purchase in several David's Bridal locations.On November 30, the *** store clearly indicated in the bride's event what two styles her bridesmaids were to wearThe notes state the first bridesmaids were to order the color mercury and the other were to order PewterUnfortunately, because party members were ordering from different locations, the other locations did not read the notes thoroughly in the bride's eventThis is what caused the mix up in ordering the wrong colorsThe *** location immediately accepted responsibility for the error, although the error did not occur from their locationThey explained to *** they would do whatever they needed to do to correct the mistakeThe bride decided she would keep everyone in the mercury color; this lead to *** *** having to exchange her Pewter dress to mercury.In the process of attempting to exchange the dress for *** the store encountered several challengesWe do realized the error made with the bridesmaid dresses caused an inconvenience to the bride and her party which is why we offered to do an adjustment of $off each dressHowever, when *** was notified that her mercury dress was ready for pishe refused to return the pewter dress in exchange which is why the store did not release the dress to ***'s mother when she came in to pick up the dressIn addition, *** was due a refund of the difference back to her credit card because of the price adjustmentShe also refused to give the store her credit card information to apply the refundThe store had no choice but to put the customers refund in the form of a store credit.David's Bridal has accepted the responsibility for the errors made on our behalfWe have also worked diligently with the bride and her party to rectify these mistakesWe feel we have done everything we could to resolve the matterAgain, we apologize for any inconvenience this has caused.Should you have any further questions, please do not hesitate to contact me at ###-###-#### Ext ***Very truly yours,
*** Baird
6:PM (hours ago)
to vsharpe
Dear *** ***,
Please accept the attach letter responding to the concerns of *** ***
Regards,
*** Baird
Area Customer Service Manager
David's Bridal
Washington Street
Conshohocken, PA
###-###-#### Ext

Why is there no option to put zero stars on a review!!!!! Just love all the advertising for David's Bridal, I had so many excited and positive feelings about finally being able to plan a wedding in a timely mannerWent to David's months in advance, in Reno, NV, months later had my heart broken because, although they had all my correct measurements, they ordered a dress too smallThey have a money back guarantee but it's only good for days and it takes to months to get the dresses in!!!!! I am the Matron of Honor in my best friend's wedding and NONE of the dresses have been right so far!!!!! Every time we need a correction, it takes another months to fix itOne of the dresses for our wedding party just came in, it's too small, it's going to take over months for the dress to come in and now there will be no time for alterations!!!!!!!!!!!! David's Bridal you've burst my hopeful bubble and I wish we would have done better research before walking through your doors!!!!!!!!!! Thanks to you, the bride is very upset!!!!!!!!!!!!!

After spending HOURS searching for the right dress, the wrong dresses were orderedBefore leaving the store we asked if they ordered the long style and they assured me they didThey didn'tThey were very short on the phone

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
*** *** Photography respectfully declines to contact Sabrina M*** at David’s BridalSabrina is the individual who continuously eluded our calls and failed to respond timely to our emails in the weeks leading up to the filing of this complaintWe find it ironic that only after filing this complaint that Sabrina is now available to discuss the account with usHad David’s Bridal been responsive to our concerns prior to the filing of the complaint with the Revdex.com, it is likely that no complaint would have been filed. We simply would like to terminate the relationship with David’s Bridal effective immediately.Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I sincerely appreciate the positive communication I received from both the David's Bridal HQ and Julie at the store on *** *** *** Thank you!
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The "boss" never handled this situationSomeone called me ONCE and promised to call me back once they found out more informationI never heard from this company againNO ONE has gotten in touch with me, to include a boss, nor addressed my complaint, locally or otherwiseThis has been dragging on for months with just empty run-around from this companyThey have not provided a date/time/place, in which they have contacted me, nor a phone number by which they have contact me atI have not received an email, phone call, voice mail, letter, etc., from this company, other than to sell me something else.
Regards,
*** ***

11/10/- The customer was experiencing trouble while on our website and was not seeing the promo code deduct the shipping cost on her order.
11/11/- One of our associates called *** *** and informed her we
will issue a credit of $directly to her credit card used for the purchase once her merchandise shipsThe customer expressed satisfaction with the resolution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
When I called to work with the manager she was rude to me once againThat's why I submitted this inIt's never ending with everyone I have dealt with in that store.
Regards,
*** ***