David's Bridal, Incorporated

Hello,
Thank you for the opportunity to respond to your concernsWe
apologize for the inconvenienceIn further researching the matter we are
unable to honor your request for a discountThe information is included on the
receipt of purchased, and posted in the alteration area Again,
we apologize for the inconvenience this
has caused you
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

9/12/17I apologize for the lateness of this email. I am just back to work today, due to a family emergency.Please give me the opportunity to research this.Our alterations are always a separate charge; this is written on the bottom of all our receipts, and there is signage at all our cash
wraps,I will get back to you as soon as possible.Nancy, David's Bridal, Contact Centet

Dear *** ***: Please see the bridesmaids’ information below. We did leave her a message asking about size exchanges on 6/5/17. This is a “cut to order” dressWhich means it can take anywhere from to weeks to get another dress in. A majority of the girls picked up their dresses in April. As you can see by the notes below, we did not know until 6/5/that the bride wanted to exchange dresses. There is one bridesmaid, *** ,that her dress came in 2/8/17, and was not picked up until 6/5/17, she had lost weight and we did have her smaller size in the warehouse. At this point, we will not be doing anything additional for this customer. Thank you for giving us the opportunity to respond to this complaint. NANCY F* I CUSTOMER SERVICEDAVID’S BRIDAL*** *** *** * *** ** ***
*** *** *** *** * *** ***
*** *** * *** ***

Hello,
Thank you for
giving David's Bridal the opportunity to respond to Ms*** *** complaint
We have thoroughly researched Ms*** on-line order #***, and found the
following;
On
8/13/14,
Ms*** placed an on-line order, order number ***, for dresses, pairs
of shoes and ribbon bowThe sub-total for her order was $100.95, taxes $13.11,
next day shipping $57.76, which total the order to be $
On 8/13/15,
we cancelled the dress style ***, in the color white, size 6, due to lack of
stockOn 8/13/15, the remaining merchandise was shipped to the customer with
next day shippingThe packages were delivered to Ms*** on 8/14/
David’s
Bridal does not charge the customer account until the merchandise has shippedWe
also do not charge the customer for cancelled merchandise
On 8/19/15,
we charged to Ms*** *** card, in the amount of $114.51, and not $171.82, what
is initially the authorization hold when Ms*** placed her order?
Finally, David’s Bridal will not be refunding Ms*** for the
shipping charges, since we not charged the customer for the merchandise, or the
next day shipping for the dress that was cancelled from the order
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Brial

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

9/21/17Please let me do my research, and I will get back to you as soon as possible.I apologize for the challenges you have experienced.Sincerely,Nancy, David's Bridal, Contact Center

From: Nancy F*Date: Mon, Jan 16, at 12:PMSubject: Peter Kim # ***, Revdex.com complaintTo: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: Thank You for giving us the opportunity to respond to your concerns. I have reached out to the store, and they have numerous notes in the Bride’s event. We are sorry if there has been confusion regarding this dressIf you want to go in and see if this is the dress the bride truly wants; it will be in the store tomorrow. If she does not take the dress out of the store, she is entitled to a full refund on the *** card that you made the purchase on. Please let the store know what you would like to do. Perhaps, we could help you with your bridesmaids’ dresses. If you want the refund, please take your credit card into the store, and they will do the refund. If I can be of any further service please let me know. Sincerely, Nancy, David’s Bridal David’s Bridal , Contact Center

June 20, Dear *** ***:Thank you for the opportunity to respond to *** *** on behalf of our customer, *** ***, from our ***, NY store.*** purchased a wedding gown style ***, Ivory, size 6, from our ***, NY store, on 3/3/for a
wedding date of 5/23/When merchandise arrives, our customers are notified electronicallyOur records indicate that our system sent out an arrival/pickup email to: ***, on 3/15/at 8:am and again on 3/21/at 8:27am.*** picked up her wedding gown on 5/3/She had an in store alterations appointment set up on the same date at 5:pmDuring the alterations process it was discovered that the customer now required a different sizeOur Store Manager contacted our warehouse and was able to get an approval code to rush the new size to the storeHowever, due to the wedding date being so close this would require a rush fee of $in order to expedite the processing in time for the event*** was unhappy with the fact that a handling fee was requiredAt that time, our customer requested to exchange her wedding gown for another styleOur Store Manager informed *** that we would be happy to exchange the gown for equal or greater value; however an appointment would need to be made since the store was fully booked with appointments and could not accommodate her that same day.*** was unhappy that the store could not immediately accommodate her and did not want to make a future appointmentShe left the store that day without her wedding gownThere was no further contact from the customer.Based on the above information David's Bridal will refund our customer for the wedding gown*** should contact the ***, NY store so her refund can be processed by July 6, Based on this information we feel our customer's request has been honoredPlease feel free to contact me if you have any further questions.Very truly yours,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer was in contact with our department and our representative failed to keep the customer updatedWe are unable to create the RMA which is due to a recent system upgrade
As of today 11/17/2014, we made
two telephone attempts and left a detailed message for the customer to contact us Please see belowWe do apologize for the inconvenience this has caused youAt the
initial time you contact us, due to system upgrades we were unable to create an
RMA# so you could return your merchandiseCurrently, we are having some system
issues where our customers and customer service team are unable to create
RMA#’s Because of this issue, we will be more than happy to extend the
period for your returnIf you would like to return sooner, we can provide a
return address that you can ship the merchandise toUnfortunately, due to the
system issue we are currently having, we will only be able to reimburse you in
the form of a mail check, which will take to business days for you to
receivePlease contact us to let us know how you would like to proceedWe will wait to hear from the customer and update with the resultsThank you

From: Nancy F*Date: Mon, Nov 14, at 10:AMSubject: Case#*** *** ***To:
"***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: Thank you for the opportunity to respond to *** ***’s concerns. I have done research in *** ***’s file, and see a number of notes concerning sizing for her bridesmaids’ dresses. The store did explain about how the dresses on the floor may be stretched out do to continuous people trying them on. When we measure we have to take in the entire form. In your bridesmaids’ case, it states that the dress fit her perfectly in the hips; but was too big in the bust. The store has notes explaining the sizing to your bridesmaid. She needed the bust area taken in, and a hem. She refused the hem, but told the store to do the bust. They have left messages for both you and the bridesmaid, to offer her a 10% discount. I apologize for any inconvenience you experienced. Please have your bridesmaid call the store if she would like the discount. Sincerely, Nancy F*David’s Bridal, Contact Center

December 28, 2015Dear Sirs/Madame,
Thank you for giving us the opportunity to respond to the concerns of *** ***On July 17, 2015, *** *** contacted David’s Bridal online customer service regarding the return status of online order #***The customer
was issued a return authorization number and instructed to ship the order directly to the vendor’s address.The customer received a return call from our Manager Melissa R*** explaining she would contact the vendor *** to further research the status of her refundIt was during the conversation with *** *** she stated a complaint had been filed with the Revdex.com and did not require any further assistance from our company
On July 27, a follow up call was placed by our staff to the vendor regarding the return status of the orderThe vendor requested tracking information which was provided and the refund was issued to *** *** on August 10, Should you need any further information, please contact meSincerely,
CINDY MCUSTOMER SERVICE STORE SPECIALIST

5/5/17I apologize for the lateness of my reply. I have been out with pneumonia, and today is my first day back. Please let me do my due diligence, and I will get back to you as soon as I can. Thank You, Nancy, David's Bridal, Contact Centet

12/26/16Dear *** ***:I have checked and there have been two return labels issued to you. One for the lace jacket, and one for the bra and slip.You will be able to return your items, and get either an exchange or a refund. This was sent to you on 12/20/16.I hope this resolves your
situation.Sincerely,Nancy, David's Bridal, Cintact Center

April 15,
*** *** ***
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#
Re: Ryan ABowlen
Dear *** ***,
Thank you for the
opportunity to respond to the concerns of our customer *** *** ** *** regarding cancelled online order #***
On April 4/6/16, *** *** ** placed an online order for Flowergirl Style *** Petal Size Unfortunately the item became unavailable due to insuffient inventory and the order was cancelled on 4/8/
After researching *** ***’s concerns it was discovered the website did show the item as showing in stock and available for quick ship however the inventory had not updated online and resulted in a website error
A member of our Customer Service Team did speak with *** *** and confirmed the inventory for the item ordered was no longer availableOur customer requested to speak with a supervisor and at that time was offered a one-time courtesy discount of 20% off a different selection for the inconvenience
I left a voicemail message for our customer requesting to schedule a telephone appointment to discuss his concerns in more detail
Should you have any questions, please feel free to contact me
Sincerely,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***
*** ***

Its an online or and store order under Brittany Bell[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

3/13/17Dear *** ***Please give me the opportunity to investigate this matter.Thank you for your patience in this matter.Nancy, David's Bridal

July 23, Dear *** ***,Thank you for giving us the opportunity to respond to the concerns of *** *** regarding our ***, MN storeI have thoroughly researched the situation as described by the customer.Several of ***’s bridesmaids started the
order process for their bridesmaid dresses back in January It was explained to *** and her bridal party that the particular style and color selected is a week orderEach customer is given an expected delivery date as to when the dress will arrive in the storePlease note the customer has the option of cancelling the order if they are uncomfortable with the expected delivery date given as we understand how close arrival dates can be a great concern for the customer.According to our records, the orders processed for ***’s wedding party, arrived on or before the expected date givenIf the there is a possibility the merchandise will be delayed, this will be communicated to the customer by the storeThis may be the call *** is referencing in her complaint made days before her eventHowever, the merchandise was received on time as initially promised.***’s wedding date was June 7, and all dresses had been picked up from the *** storeThe last dresses that arrived had been in the bridesmaid possession a little over two weeks before the event.*** also indicated the wrong sizes were ordered for some of her bridesmaidHowever, there is only one return done in the system for a size exchange with the reason being noted the bridesmaid is expecting, therefore, requiring a larger sizeThere were no further exchanges processed under this party due to size exchange other than the above mentioned.Unfortunately, due to the facts as described above, we are unable to accommodate ***s request for a refund on the bridesmaid dresses.We have addressed the concerns raised by *** regarding the poor customer service experience she and her wedding party experienced in the *** store as we take these matters very seriously.Should you have any further questions, please do not hesitate to contact me at ###-###-#### Ext ***Very truly yours,
*** Baird
12:PM (hours ago)
to vsharpe
Dear *** ***,
Please accept the attach letter responding to the concerns of *** ***
Regards,
*** Baird
Area Customer Service Manager
Washington Street
Conshohocken, PA
###-###-#### Ext