David's Bridal, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why
you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:It is not just about the receipt...The "challenges" were how the staff treated me in front of my daughter that I did not pay for the dress when I did pay for it The "challenges" was that my daughter had to see the clerk fold the dress up in her arms like I was going to snatch it and runThe "challenges" was the fact that my daughter felt terribly sorry that she saw a sgouting match between the clerk and I so that sge could have the dress she wanted.What was the outcome of the staff involved? How will David's Bridal be sure that no one else experiences "challenges" again?
Regards,
*** ***

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** *** complaint
We have thoroughly researched *** *** online order #*** and ***, and
found the following;
David’s Bridal has refunded both bridesmaid dresses on
9/20/As for alteration, we
did not charge alteration for the bridesmaid
that did not receive the correct size dress
At this time David’s Bridal has refunded the customer in
fullWe also want to apologize for any inconvenience this has caused the
customer
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

[** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
* ** *** *** *** ***Everything was and is not fine - the *** store told me anything related to alterations had to be dealt with through the *** store *** at the *** store told me I had to deal with the district manager who would Never call me YOU didn't even read the attachment or would see the receipt where I was charged alterations to restore DB rummage THE ALTERATIONS ARE BECAUSE OF YOU SELLING ME RUMMAGE AND MY DAUGHTER HAD NO CHOICE THAN TO WEAR IT TO HER PROM AT THE LATE DATE Unacceptable
***
*** ***

Hello,
Thank you for the opportunity to respond to the concern
of our customer, *** ***
***We apologize for the inconvenienceIn
further researching, *** *** contacted us on 7/11/15, and left us a
message asking for the status of her returnWe contacted her back on 7/12/15,
and left a voice message asking for the return tracking numberOn 7/15/15, *** ***, called back and provided the USPS tracking number
***We sent the information to our warehouse departmentOn
7/28/15, our warehouse department processed the return package, in the amount
of $On 7/28/15, we contacted *** ***, and informed her we
processed the return, and it may take her credit card provider two to five
business days to approve the credit on their side
If *** *** has not received the refund we advise
that she contact her financial institution, and provide them the reference
number ***Again, we apologize for the any inconvenience this
has caused
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

On 10/1/at 5:04pm a fax was sent to your office with our findings and our final position.
the fax was sent to the following numbers ###-###-#### and ###-###-#### we received confirmation on both numbers fax was received

919/16Thank you for giving us the opportunity to respond to this complaint. I will also reach out to the store to find out what happened.I will get back to you as soon as possible.Nancy F*, David's Bridal, Contact Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: as everyone is aware, there are sides to every story; that was evidently Amy's side to the story, I have a very different recollection of how the events transpiredThe dress was & still is beautifulI never had an issue with the dress, my only issue was how much the dress cost (after all the additives, such as preservation box, veil, etc etc)When I first called the store in the beginning of May, the woman politely explained to me via phone that they are a final sale store, however, since I was having second thoughts less than days from the purchase date of 4/23/17, she advised me to contact the manager Amy the following day @1pmSo that's exactly what I didI repeated my issue several times to Amy that the dress is beautiful and my one and only issue is the priwas over my budget and I would like it to be returned and my money refundedAmy insisted I schedule an appt with Whitney to look at other dressesI explained my future mother-in-law & I were there for over hours so I saw all they had to offer already, plus the couple of other dresses I liked were even more expensiveAmy made it clear by saying over and over, "we are a final sale store; the only exchanges we can do are of equal or greater value"Which still I wonder, how would that solve my dilemma?? Amy insisted I schedule an appt to meet with her to further discussWhen I called to schedule the appt the woman said it needed to be at 4pm so my fiance drove me & the dress, veil, preservation box, receipt etc- all of which was still fully in tact in the store bag completely untouchedI left him in the truck with the items(Amy never even asked if the items/receipt were with me!) I walked in asking for AmyOur less than a minute long appt went as follows: Amy repeating the store policy of "we are a final sale store; the only exchanges we can do are of equal or greater value"I stated again that my issue isn't the dress but rather how expensive it ended up beingShe did mention alterations, but never discussed "helping me out" or giving me a discount or anything like thatI had no intentions of getting the alterations through David's Bridal because the seamstress on site the day of the purchase quoted me roughly $500- (which is absurd! I've received several quotes from seamstresses in the Green Bay area varying from $200-$250)I asked Amy, "So are you telling me there's nothing you can do for me??" All she said AGAIN was the store policy of no exchanges unless equal or greater value(Which I wish someone would have told me of this store motto/policy prior to 4/23/17!) Had Amy offered to "help me out" like the store &/or Nancy mentioned, I would have never taken this issue to David's Bridal Corporate office or Revdex.comBut since Amy & the people I spoke to throughout the company never once mentioned ANY means of "helping me out", or offering anything whatsoever to rectify the situation, they made it clear to me they are just a money hungry corporation that cares nothing about its customersIt has been over months now since this ordeal, and I am very proud to say I've saved several women (family, friends, coworkers, even a random woman in a restaurant) from this headache by telling them my David's Bridal experience and encouraging them to shop elsewhere, to a bridal store that truly values their customers
Regards,
*** ***

[To assist us in bringing this matter to a
close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: My response to vendors question......My daughter's name is *** ***The store location is...*** * *** **Indianaplois, IN ***FYI, the day that I started this process and I spoke to the AST Store Manager, she told me that Nana, the store Manager, would be calling me, FYI, as to date, no such call. Another, "Thank you for being a loyal customer for 20+ years"
Regards,
*** ***

August 31, 2014Dear *** ***,
We appreciate the opportunity to respond to *** ***'s concerns outlined in her letterI would like to thank her for taking the time to write to us about her shopping experience at our *** David's Bridal storesincerely apologize that the
bridesmaid dress was not ordered originally with the four inches of extra length.I spoke to the Store Manager, Adrianna who has been in contact with *** *** and for the error we will discount the dress 20% off and make sure that if the bridesmaid needs alterations we will work within her time frame and turnaround the dress very quickly in plenty of time to meet the November 23rd wedding dateWe are doing our best to expedite the dress from overseas but unfortunately we don't stock extra length and that is why it is taking longer to receiveOnce the dress is received in our Distribution Center in Pennsylvania, I have it slated for overnight shipping to the *** store and Adrianna will call her the second it arrivesAt David's Bridal, our intention is to provide customers with a consistent shopping experience in all of our locationsWe welcome constructive feedback from our valued customers and use it to provide coaching to our associates and our management team so there can be continued improvement.Sincerely,
Allison L
Regional Customer Service Manager

Dear *** ***: Please see email below. The store has completed the refund. Take care, Nancy Hello Everyone, Danielle just returned our call and took the refund over the phone this has now been resolved Thanks for your support. Todd S* **

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenience you have experience with our storeWith further
researching, the store provided different style optionsThey also offered 50%
off of different style and no rush fee on alterationHowever,
the offer was
not takingOn 6/6/15, the store cancelled the order for the dress style
***, in the color pacific, size 24, and issued a refund with the transaction
number ***, to the credit card that was used on the orderAt this
time we will not be able to honor any further discount
Again, we apologize for the inconvenience this has caused
you
Thank you,
Patricia H***, Mgr
Marisa R*** Supervisor
Customer Service at David’s Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I supplied the name of the bride, *** ***, the store is located in Ontario California
Regards,
*** ***

2/20/17, Please give me the opportunity to research this issue. I will get back to you as soon as I can.Thank you for your cooperation in this matter.Nancy, David's Bridal

August 27, Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** ***, from our ***, NJ Store*** contacted my office
originally on May 8, She stated that her bridesmaid’s dresses had all arrived earlier than anticipated for her 10/31/wedding date, in addition all the bridesmaids had sizing and condition issues and one bridesmaid dress arrived with a zipper issueI apologized to *** for these issues, I thanked her for bringing her concerns to my attention and told her I would research her concerns and get back with herAfter researching her concerns | contacted ***, I told her that I was sorry, however David's Bridal does not consider early arrival of merchandise a customer service issue, I also let her know that I only saw one bridesmaid under her event showing exchange, and that all her ordered merchandise arrived new from our warehouseThe store would refund the bridesmaid with the zipper issue 20% off and order her another dress and in addition as a customer courtesy I would instruct the ***, NJ store to refund her the cost of her wedding gown preservation kitBased on the above information, I believe we were able to address ***s concernsPlease feel free to contact me if you have any further questionsVery truly yours,
Deborah V
Corporate Area Customer Service Manager

August 27, Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** ***, from our ***, NY store*** *** contacted my office on July
28, At that time she was concerned about late notification for the arrival of her bridesmaids dress purchased on May 29, Her dress arrived in store on June 11, 2014, that same day our store attempted to contact *** *** at 4:14pmHowever the phone number that was supplied to us was not in service*** *** felt the store should have made other attempts to notify her and was unhappy that she did not find out about the dresses arrival until July 8, for an August 15, wedding dateI apologized to *** *** for the issues, I thanked her for bringing her concerns to my attention; as a customer courtesy told her I would contact the store manager and have them refund her 20% off her dress for the issueOn August 6, the refund was issued to *** ***Based on the above information, I believe we were able to address *** ***'s concerns.Please feel free to contact me if you have any further questionsVery truly yours,Deborah V
Corporate Area Customer Service Manager

I went in in September with my cousin for her weddingThe company told us we had to purchase a bridesmaids dress for wedding in AprilI purchased a dress for $The couple decided not to get married in April I called David's bridal before hand and they told me I could get in-store credit as long as the dress was not alteredThat was the only stipulation I now am trying to get in-store credit and now they're telling me it has been too longThe wedding date has passedAnd I do not have a valid receiptI told them I was unaware of all the stipulationsI was not notified verbally I do know others who have had issues with the store I feel like they are not about customer service I feel like they're not sympathetic to the situation

I purchased a bridesmaid dress from David's Bridal in Colonie, NY, and went to the shop to pick up my dress when I was notified that it was inWhen I requested to pick up my dress, the store employees and manager had no idea where my dress wasAfter about minutes of waiting for them to locate my dress, I was told that my dress was given to someone else in the bridal partyMy dress was given to this permission without my permission or knowledgeMy dress was also released to someone who was not me without permission from the brideI had to drive an hour and a half to go to David's Bridal, and they ended up causing me another trip out there since I could not try on the dress and make an appointment for alterations, as my dress had left the store with someone elseWhen I complained to the store manager, I was told that the dress was released and it was not their fault because there must be a communication issue on my endThe employees at the store took no responsibility for releasing my dress to someone else, even though it violated their policy of not releasing a dress without verbal permissionThis issue has cost me more time and money to have to seek out the other bridal party member and pick up my dress, and make a return trip to get alterationsDavid's Bridal has done nothing to either take responsibility for their actions, or compensate me in any wayI have also written to David's Bridal twice requesting assistance for this issue, and my emails have been ignored

October 6, 2014Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our *** ***, IL store.David's Bridal is a ready to wear Bridal retailer, when a
customer purchases an in store wedding gown with us, they are given a complimentary spot cleaning, bead check and first layer steaming.We apologize to our customer for her service experience with our store, I have instructed the store to refund *** *** 20% off the cost of her wedding gown for the issues.We ask *** ***, to please ask the store to look in comments under her event, my refund instructions will be noted thereReturns are by original method of payment; we ask our customer to please have the credit card she used ready when she calls the store.David's Bridal *** ***, IL Store, ***.Please feel free to contact me if you have any further questions.Sincerely yours,Deborah V
Corporate Area Customer Service Manager

Hello,
Thank you for the opportunity to answer your concernsWith
further researching to the matter, on 5/19/we contacted you, and per our
notation you have requested to cancel the orderThis order has been refunded
back to your *** accountUnfortunately, our buyer’s has confirmed we
are
unable to order the dress by the time frame of 6/1/
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me PENDING refund is given
Regards,
*** ***