After buying into the Bluegreen Vacations we have enjoyed all of our vacations and time together with our familyCome June on our anniversary date with Bluegreen everything went very sidewaysFor some reason the Bluegreen system did not update properly and our annual points were never loadedWe had carried over some points from the previous year along with some planned vacationsWe are very short on our remaining pointsWe have attempted to contact Bluegreen several times, they have opened several cases on this issue with no resolveWe have asked to be contacted by an account specialist when they review our caseAgain no response from Bluegreen Today 7/9/my wife has spent hours on the phone trying to get resolution for these missing points and has got nothing but a run aroundBluegreen customer service keeps running us around stating the points are accurate and accounted forShe has asked to speak to a manager on duty and is put on hold for long periods of timeAt one point the call was terminatedShe had to call back and start the process completely overFor the amount of money we have spent and referrals we have submitted one would think we would be a little more valuable to Bluegreen VacationsWe are very dissatisfied with the customer service that they provide and the lack of wiliness to help resolve such a basic request for an account review and simple follow-up
To Whom It May Concern, My trust has been 100% betrayed by Blue GreenBlue Green intentionally deceived and mislead me into thinking that buying a time share was a good investmentI feel that I have been taken advantage of and I am sternly demanding to be released from the four time share contracts that I have with Blue Green and to be fully refunded, at least $45,dollars December 6, 2005, was the initial purchaseI received a phone call offering a free day stay if I went to a Blue Green presentationThe presentation lasted hoursThey showed me a unit at Laurel Crest in Pigeon Forge, TNPBeasley talked about how good of an investment a time share is and how many places I could go on vacationsWhen I seemed reluctant to what they were saying, they brought in another representative to convince me that I was getting a good dealTo finish the process off, they gave me free passes to different attractions July 1, at Sea Breeze in Daytona, Bengino HRosario told
Company engaged in bait and switch practices On XXXXXXXX we purchased a packageOn XXXXXXXX, I called to book a night, bedroom reservation for the the location of Wilderness Club @ Big Cedar (I was specific with the agent the accommodations I wanted and the exact location)When I received my confirmation in the mail in indicated the location was for another property (NOT WHAT I HAD BOOKED)I contacted the vacation specialist on XXXXXXXX and informed them the location they put me at was not correct The agent told me "the property we booked you at is right next door to what you wanted" I informed the agent "I do not want the other property"She then informed me the location I was told about when I bought the package had NO availability for my bedroom request and no availability for the year to use the packageThis is CLEARLY a bait and switch scam
In the time since buying two contracts from Bluegreen Resorts,we have learned that your entire sales program is built on lies and fraud Perhaps the biggest, and most outrageous lie to this point is that we could take the high interest rate we experienced with Bluegreen's financing, and refinance at our own bank at a lower interest rateWhen we attempted to refinance, the bank told us they never refinance timesharesThey have no value and do not appreciate, once againTheir only cost is what the management says its worthThere is no collateral to secure a loanIt's not real property.At that point, we thought my shoulder surgeries had been completed; I expected to resume working soonWe did not know I would require two more procedures, as the condition worsenedEach surgery requires months of recoveryWhen this shoulder heels, I will need my other shoulder doneSo far, I have been on workman's compMy wife, however, is retiredWe have one reduced income now, more surge
deceitful sales pitch Was not told the truth on points systemOn when or where they can be usedHave tried booking numerous places even 8-months out same outcomeNothing availableSame issue if I try booking several months outStraight up lies
Bluegreen reps put me under great pressure to buy this timeshareHowever, it does not work the way that they described We originally went into the resort planning on not buying anything and we also said no multiple times to the repsThey made it sound like a good deal and kept throwing more and more things into the deal, but we also felt really pressured into buyingThey made it sound like we would be stupid not toThere was also the fact that they threatened we would have to pay for our room and we would also not get our gift card if we left too earlyThe reps had told us that the presentation would be minutes, but in all, it was hoursThey lied to us At a later "customer review," another rep was trying to get us to annualize our pointsI told him I don't want any more of this, and I would just like to get out of it if I couldHe just laughed this offBluegreen staff had also lied about this review when they said that we had a free stay to show us how to use the p
AWFUL !!!! We was current owners and got suckered into buying more points with a misleading salesman ! NEVER AGAIN I wished that there is a NEG STAR!!!!
Maintenance fees My husband and I purchased our timeshare in Orlando, Fl in February What was supposed to be a minute presentation ended up being hours without any foodBluegreen kept us in a small room and only offered us waterOur children were present during the entire ordealWe asked them repeatedly including while the conversation was recorded by Bluegreen if the maintenance fee was payable monthly and the reply and several occasion was always yesFast-forward to February 2017, we receive a bill for approximately $We send our payment for $and the payment is returnedMy husband spends countless hours on the phone with Bluegreen customer care and no resolution is reached and to speak with a superior is refusedAll of our payments on the Timeshare itself are current and never lateAny effort to resolve has been rebuffedThe service received has been less than satisfactoryNot sure what recourse we may have but we need this to be on record as we proceed t
I was sold and paid for a vacation package that the company is trying to back out on On April 9th I was sold a PBR vacation package for $for nights and days in Vegas in a Bluegreen Vacation Hotel I paid the $with my debit card Pictures shown to me were of a beautiful Suite and he stated this was the room we would stay in This package included three PBR tickets for the final night as well as $PBR gift certificates and a $gift certificate for a restaurant which I don't recall the name ofI was sold this package by the sales rep from Bluegreen vacations his name was [redacted] This was sold at the Billings Montana PBR kiosk in the Billings MetraParkToday April 17th I called to make my reservations and was told I couldn't get the package because I do not meet the requirementsAt the time I purchase the package there was never any mention of any requirementsI was never shown the form and the salesman referred to it as the receiptThe salesman
The sales agents were not truthful with meI found out that the fact they told me were a trick to get me to sign the contract I want to share our experience and how we are still being treated since signing a timeshare contract with Bluegreen ResortWe were told this membership would help us save money and give us open availability for travelInstead, we have incurred outrageous fees for nothingFor quite some time we have been writing to Bluegreen Resorts to request out of the timeshare and membership we were misled intoAlthough we have written letters, all explaining the lies we were sold on, this vacation company has yet to provide us with any substantial help, much less has anyone reached out to help us resolve our issuesThe image portrayed to us was that we'd easily be able to make reservations and that after paying our initial fees, there would be no reason for us to have to pay anything out of pocket beyond thatFalse! There are added/ hidden fees for everythingWe re
information was given at the time we upgraded our ownershipUpgrading would not have taken place with proper information When we went to the owner update in December at the Shanandoah Crossing resort where told that there was a form we needed to sign stating that we were given the new information and the offer for owners to upgrade at the prices from previous yearsWe stated we could not do that due to financial reasons so at that point we where told that with over 20k points we would be able to use half of those points 10k to offset and nearly pay off our annual maintenance feesWe asked many questions about this and how that it worked and such, to which we were constantly told it's a benefit that "premier" members receivedWe knew that you could use points to minimally offset fees but it was nothing to the extent they where telling usSo after four hours of being in the sales office they had "shown" us how it benefited us and would save us money to upgradeWe have
Lied to and pressured to buy a vacation package at Wilderness Bluegreen at Big Cedar Resort On 3/31/My Husband and I had reservations to stay at Big Cedar from a special package we had purchased thru Bass Pro in Branson MissouriOnly condition was we had to attend a minute presentation on SaturdayWe attended and was not planning on buying anything, the presentation turned into hoursWe were pressured and never left alone, we said no multiple times and each time a lower price would be thrown out in front of usThe last time the payments had gone down to per month, so we started asking questions about the Big Cedar Cabins both men assured us times that we could stay in those cabins plus we wouldn't even have to use our pointsWhen buying a property we could stay at a discounted price of 59.00, 69.00, a night our kids could even use it we would just have to come with them to check them in So if we wanted to stay a week we could use our points Monday thr
I've called times to get a refund after my credit card was charged $for a vacation opportunityI never hear back from them A fast talking sales person pressured me into providing my credit card to reserve a vacation opportunityMy card was charged $Feeling I was being scammed, I called back the following week requesting a refundI was told that they would help, they just needed to see my credit card statement with the chargeI sent the statement to the customer service agent and didn't her backI called a 2nd time (different agent) she asked me to do the same thing, send in a statement showing the chargeAgain didn't hear backI called a 3rd time and talked to a 3rd customer service agent and was told the same thing, send her a statement and she would get right back to meOnce again weeks went by and I didn't hear from them Clearer they are just trying to frustrate me so I will go away Funny thing is they keep telling me when I call they don't have a record
Their sales pitch is a lieThe even have a clause in the fine print saying any verbal statements Used in the The sales presentation are not binding In I fell Victim to Bluegreens deception and purchased a vacation packageAfter years of failed vacation plans I contacted Bluegreen Corp about selling my vacation membershipI was told that I needed to do an Owner Update and figure out how to fix my issuesWe went to a Bluegreen Owner update in Myrtle Beach [redacted] was our associate in Myrtle, she flat out lied to my wife and I's faces and told us that if we upgraded our package that it would solve our issuesShe also lied and told us that she guaranteed us that if the problems wern't rectified that we could then sell the whole package back to Bluegreen and get our investment backNow after another few years of trying the system is the same, the vacations dont work, and we have found out that we cant sell it back to themI have even spoken with a lawyer now and found out th
We purchased a Bluegreen timeshare back in DecemberIt was not what was promised We purchased a Bluegreen timeshare back in DecemberIt has been nothing like what we were promisedAlthough we were promised to be able to vacation anywhere in the United States, we have not been able to reserve in cities we were hoping to vacation in and told we couldWe were told we could just exchange points and get points towards choice hotelsWe were promised that with the points we had, we could book two whole week vacationsWe cannot even book one nightWe were promised this was a great investment and we could sell for even more money since we were getting such a great deal on itWe found we can not even give it awayWe were also promised that if we could not sell it on our own that Bluegreen would buy it backWhen we called Bluegreen they said they would not buy it backWe were promised we could rent it out if we didn't use it and make moneyThis also is not possible This whole pro
I paid $for a package to visit a timeshare w/ Bluegreen VacationsNone of the locations I wanted were ever available when I needed Since none of the destinations were available when I needed them to be, I picked Vegas thinking there would be more availability and higher chance of being on the stripWRONGI booked early and yet the only hotel they confirmed was at the end of the strip very far from anything(Not even the hop on hop off bus goes that far) I'm traveling with my year old mother who has a cane and this is horribleI could have booked a better hotel on the strip with the amount I paid for this packageI've made several calls to Blue Green Vacations and there's nothing they can doI don't even understand how they are in business if their service is this bad from the beginningOut of a city with hundreds of hotels, they couldn't find a better option on the strip? I'm very disappointed with the service and what I'll be getting for the price I paid
Deceptive sales practices, unfulfilled promises, want my money back! WASTE 4-years ago I purchased a bluegreen timeshare at one of the preview weekendsI have never been pushed so hard in my life! I truely thought this may have been a good ddealno! Pressure to buy / incredibly deceptiveI was told places would be updated, they were not, they were gross and dingy They showed me the only updated units in the whole complex, and lied that they all were like that! I was told it was easy to get reservations, It is notIts impossible to find time to stay and even use the points I haveThe Maintenance fees continue to rise, which was not something told to meI tried to sell this, it is literally worth NOTHING! I tried to give it back, they wont take itThey call and call and call and harassThey now have ruined my credit and I cant close on the home I was just trying to buy!
I bought a package earlier this year which included a day, night resort stay and a free cruiseAfter paying fees, I found out the cruise isntfree Purchase date was 5/30, for the packagein resort fees was paid on 9/The account number is XXXXXXXX for the bluegreen vacation package
Was lied to abt a lot of things when we signedLike the mth dues would only be around $and if he was to lose his, they said they would resale Purchased, 09/15- problem 04/lost job, then was billed again after paying mt fee in Feb another approx due in Octwas told the mt fee would only be around a yearAlso was told that if we was to get in hardship they could help us resaleThen when I call they send us to another company to resale that we have to payAll was a lieWe haven't even used any of our timeshare since we bought itWould never recommend anyone use themI have tried to work this out with them, but they deny telling us they would take it back and resaleThey deny saying mt fee would be approx And being due in Oct, it's Nov 1st and we get a call it's turned over to a collections feeI am now seeking advice from a lawyer abt BluegreenWe want outWe have been paying the mthly bill but we want out nowThey have it back, I am t
After buying into the Bluegreen Vacations we have enjoyed all of our vacations and time together with our familyCome June on our anniversary date with Bluegreen everything went very sidewaysFor some reason the Bluegreen system did not update properly and our annual points were never loadedWe had carried over some points from the previous year along with some planned vacationsWe are very short on our remaining pointsWe have attempted to contact Bluegreen several times, they have opened several cases on this issue with no resolveWe have asked to be contacted by an account specialist when they review our caseAgain no response from Bluegreen Today 7/9/my wife has spent hours on the phone trying to get resolution for these missing points and has got nothing but a run aroundBluegreen customer service keeps running us around stating the points are accurate and accounted forShe has asked to speak to a manager on duty and is put on hold for long periods of timeAt one point the call was terminatedShe had to call back and start the process completely overFor the amount of money we have spent and referrals we have submitted one would think we would be a little more valuable to Bluegreen VacationsWe are very dissatisfied with the customer service that they provide and the lack of wiliness to help resolve such a basic request for an account review and simple follow-up
To Whom It May Concern, My trust has been 100% betrayed by Blue GreenBlue Green intentionally deceived and mislead me into thinking that buying a time share was a good investmentI feel that I have been taken advantage of and I am sternly demanding to be released from the four time share contracts that I have with Blue Green and to be fully refunded, at least $45,dollars December 6, 2005, was the initial purchaseI received a phone call offering a free day stay if I went to a Blue Green presentationThe presentation lasted hoursThey showed me a unit at Laurel Crest in Pigeon Forge, TNPBeasley talked about how good of an investment a time share is and how many places I could go on vacationsWhen I seemed reluctant to what they were saying, they brought in another representative to convince me that I was getting a good dealTo finish the process off, they gave me free passes to different attractions July 1, at Sea Breeze in Daytona, Bengino HRosario told
Company engaged in bait and switch practices On XXXXXXXX we purchased a packageOn XXXXXXXX, I called to book a night, bedroom reservation for the the location of Wilderness Club @ Big Cedar (I was specific with the agent the accommodations I wanted and the exact location)When I received my confirmation in the mail in indicated the location was for another property (NOT WHAT I HAD BOOKED)I contacted the vacation specialist on XXXXXXXX and informed them the location they put me at was not correct The agent told me "the property we booked you at is right next door to what you wanted" I informed the agent "I do not want the other property"She then informed me the location I was told about when I bought the package had NO availability for my bedroom request and no availability for the year to use the packageThis is CLEARLY a bait and switch scam
In the time since buying two contracts from Bluegreen Resorts,we have learned that your entire sales program is built on lies and fraud Perhaps the biggest, and most outrageous lie to this point is that we could take the high interest rate we experienced with Bluegreen's financing, and refinance at our own bank at a lower interest rateWhen we attempted to refinance, the bank told us they never refinance timesharesThey have no value and do not appreciate, once againTheir only cost is what the management says its worthThere is no collateral to secure a loanIt's not real property.At that point, we thought my shoulder surgeries had been completed; I expected to resume working soonWe did not know I would require two more procedures, as the condition worsenedEach surgery requires months of recoveryWhen this shoulder heels, I will need my other shoulder doneSo far, I have been on workman's compMy wife, however, is retiredWe have one reduced income now, more surge
deceitful sales pitch Was not told the truth on points systemOn when or where they can be usedHave tried booking numerous places even 8-months out same outcomeNothing availableSame issue if I try booking several months outStraight up lies
Bluegreen reps put me under great pressure to buy this timeshareHowever, it does not work the way that they described We originally went into the resort planning on not buying anything and we also said no multiple times to the repsThey made it sound like a good deal and kept throwing more and more things into the deal, but we also felt really pressured into buyingThey made it sound like we would be stupid not toThere was also the fact that they threatened we would have to pay for our room and we would also not get our gift card if we left too earlyThe reps had told us that the presentation would be minutes, but in all, it was hoursThey lied to us At a later "customer review," another rep was trying to get us to annualize our pointsI told him I don't want any more of this, and I would just like to get out of it if I couldHe just laughed this offBluegreen staff had also lied about this review when they said that we had a free stay to show us how to use the p
AWFUL !!!! We was current owners and got suckered into buying more points with a misleading salesman ! NEVER AGAIN I wished that there is a NEG STAR!!!!
Maintenance fees My husband and I purchased our timeshare in Orlando, Fl in February What was supposed to be a minute presentation ended up being hours without any foodBluegreen kept us in a small room and only offered us waterOur children were present during the entire ordealWe asked them repeatedly including while the conversation was recorded by Bluegreen if the maintenance fee was payable monthly and the reply and several occasion was always yesFast-forward to February 2017, we receive a bill for approximately $We send our payment for $and the payment is returnedMy husband spends countless hours on the phone with Bluegreen customer care and no resolution is reached and to speak with a superior is refusedAll of our payments on the Timeshare itself are current and never lateAny effort to resolve has been rebuffedThe service received has been less than satisfactoryNot sure what recourse we may have but we need this to be on record as we proceed t
I was sold and paid for a vacation package that the company is trying to back out on On April 9th I was sold a PBR vacation package for $for nights and days in Vegas in a Bluegreen Vacation Hotel I paid the $with my debit card Pictures shown to me were of a beautiful Suite and he stated this was the room we would stay in This package included three PBR tickets for the final night as well as $PBR gift certificates and a $gift certificate for a restaurant which I don't recall the name ofI was sold this package by the sales rep from Bluegreen vacations his name was [redacted] This was sold at the Billings Montana PBR kiosk in the Billings MetraParkToday April 17th I called to make my reservations and was told I couldn't get the package because I do not meet the requirementsAt the time I purchase the package there was never any mention of any requirementsI was never shown the form and the salesman referred to it as the receiptThe salesman
The sales agents were not truthful with meI found out that the fact they told me were a trick to get me to sign the contract I want to share our experience and how we are still being treated since signing a timeshare contract with Bluegreen ResortWe were told this membership would help us save money and give us open availability for travelInstead, we have incurred outrageous fees for nothingFor quite some time we have been writing to Bluegreen Resorts to request out of the timeshare and membership we were misled intoAlthough we have written letters, all explaining the lies we were sold on, this vacation company has yet to provide us with any substantial help, much less has anyone reached out to help us resolve our issuesThe image portrayed to us was that we'd easily be able to make reservations and that after paying our initial fees, there would be no reason for us to have to pay anything out of pocket beyond thatFalse! There are added/ hidden fees for everythingWe re
They Stole my money And sales rep lied bad and rud customer service
information was given at the time we upgraded our ownershipUpgrading would not have taken place with proper information When we went to the owner update in December at the Shanandoah Crossing resort where told that there was a form we needed to sign stating that we were given the new information and the offer for owners to upgrade at the prices from previous yearsWe stated we could not do that due to financial reasons so at that point we where told that with over 20k points we would be able to use half of those points 10k to offset and nearly pay off our annual maintenance feesWe asked many questions about this and how that it worked and such, to which we were constantly told it's a benefit that "premier" members receivedWe knew that you could use points to minimally offset fees but it was nothing to the extent they where telling usSo after four hours of being in the sales office they had "shown" us how it benefited us and would save us money to upgradeWe have
Lied to and pressured to buy a vacation package at Wilderness Bluegreen at Big Cedar Resort On 3/31/My Husband and I had reservations to stay at Big Cedar from a special package we had purchased thru Bass Pro in Branson MissouriOnly condition was we had to attend a minute presentation on SaturdayWe attended and was not planning on buying anything, the presentation turned into hoursWe were pressured and never left alone, we said no multiple times and each time a lower price would be thrown out in front of usThe last time the payments had gone down to per month, so we started asking questions about the Big Cedar Cabins both men assured us times that we could stay in those cabins plus we wouldn't even have to use our pointsWhen buying a property we could stay at a discounted price of 59.00, 69.00, a night our kids could even use it we would just have to come with them to check them in So if we wanted to stay a week we could use our points Monday thr
I've called times to get a refund after my credit card was charged $for a vacation opportunityI never hear back from them A fast talking sales person pressured me into providing my credit card to reserve a vacation opportunityMy card was charged $Feeling I was being scammed, I called back the following week requesting a refundI was told that they would help, they just needed to see my credit card statement with the chargeI sent the statement to the customer service agent and didn't her backI called a 2nd time (different agent) she asked me to do the same thing, send in a statement showing the chargeAgain didn't hear backI called a 3rd time and talked to a 3rd customer service agent and was told the same thing, send her a statement and she would get right back to meOnce again weeks went by and I didn't hear from them Clearer they are just trying to frustrate me so I will go away Funny thing is they keep telling me when I call they don't have a record
Their sales pitch is a lieThe even have a clause in the fine print saying any verbal statements Used in the The sales presentation are not binding In I fell Victim to Bluegreens deception and purchased a vacation packageAfter years of failed vacation plans I contacted Bluegreen Corp about selling my vacation membershipI was told that I needed to do an Owner Update and figure out how to fix my issuesWe went to a Bluegreen Owner update in Myrtle Beach [redacted] was our associate in Myrtle, she flat out lied to my wife and I's faces and told us that if we upgraded our package that it would solve our issuesShe also lied and told us that she guaranteed us that if the problems wern't rectified that we could then sell the whole package back to Bluegreen and get our investment backNow after another few years of trying the system is the same, the vacations dont work, and we have found out that we cant sell it back to themI have even spoken with a lawyer now and found out th
We purchased a Bluegreen timeshare back in DecemberIt was not what was promised We purchased a Bluegreen timeshare back in DecemberIt has been nothing like what we were promisedAlthough we were promised to be able to vacation anywhere in the United States, we have not been able to reserve in cities we were hoping to vacation in and told we couldWe were told we could just exchange points and get points towards choice hotelsWe were promised that with the points we had, we could book two whole week vacationsWe cannot even book one nightWe were promised this was a great investment and we could sell for even more money since we were getting such a great deal on itWe found we can not even give it awayWe were also promised that if we could not sell it on our own that Bluegreen would buy it backWhen we called Bluegreen they said they would not buy it backWe were promised we could rent it out if we didn't use it and make moneyThis also is not possible This whole pro
I paid $for a package to visit a timeshare w/ Bluegreen VacationsNone of the locations I wanted were ever available when I needed Since none of the destinations were available when I needed them to be, I picked Vegas thinking there would be more availability and higher chance of being on the stripWRONGI booked early and yet the only hotel they confirmed was at the end of the strip very far from anything(Not even the hop on hop off bus goes that far) I'm traveling with my year old mother who has a cane and this is horribleI could have booked a better hotel on the strip with the amount I paid for this packageI've made several calls to Blue Green Vacations and there's nothing they can doI don't even understand how they are in business if their service is this bad from the beginningOut of a city with hundreds of hotels, they couldn't find a better option on the strip? I'm very disappointed with the service and what I'll be getting for the price I paid
Deceptive sales practices, unfulfilled promises, want my money back! WASTE 4-years ago I purchased a bluegreen timeshare at one of the preview weekendsI have never been pushed so hard in my life! I truely thought this may have been a good ddealno! Pressure to buy / incredibly deceptiveI was told places would be updated, they were not, they were gross and dingy They showed me the only updated units in the whole complex, and lied that they all were like that! I was told it was easy to get reservations, It is notIts impossible to find time to stay and even use the points I haveThe Maintenance fees continue to rise, which was not something told to meI tried to sell this, it is literally worth NOTHING! I tried to give it back, they wont take itThey call and call and call and harassThey now have ruined my credit and I cant close on the home I was just trying to buy!
I bought a package earlier this year which included a day, night resort stay and a free cruiseAfter paying fees, I found out the cruise isntfree Purchase date was 5/30, for the packagein resort fees was paid on 9/The account number is XXXXXXXX for the bluegreen vacation package
Was lied to abt a lot of things when we signedLike the mth dues would only be around $and if he was to lose his, they said they would resale Purchased, 09/15- problem 04/lost job, then was billed again after paying mt fee in Feb another approx due in Octwas told the mt fee would only be around a yearAlso was told that if we was to get in hardship they could help us resaleThen when I call they send us to another company to resale that we have to payAll was a lieWe haven't even used any of our timeshare since we bought itWould never recommend anyone use themI have tried to work this out with them, but they deny telling us they would take it back and resaleThey deny saying mt fee would be approx And being due in Oct, it's Nov 1st and we get a call it's turned over to a collections feeI am now seeking advice from a lawyer abt BluegreenWe want outWe have been paying the mthly bill but we want out nowThey have it back, I am t