Deck Helmet

Hello this is Jason A*** the CEO of Deck HelmetI apologize for the mix up and have requested accounting credit your card right awayI will have the VP of Operations call you to schedule your jobBest Regards,
Jason
A***
CEO
Deck Helmet

To resolve this issue we will be able to touch up your posts free of chargePlease confirm this works for you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:On
Tue, Oct 4, at 11:AM, *** and *** *** wrote:I appreciate you having a crew here this morning to do the “punch list” itemsThe foreman took pictures(again) of the nail issues and forwarded them(I hope) to youThey weren’t prepared to removed and replace with screws and were waiting an OK from the office to go and purchase and return and fix that issueThey worked on the surface blisters, but due to surface moisture couldn’t fix the cracking on the rail capsThey said that maybe they would get the OK to get the screws and return later todayI hope that is the case; we’re eager to have this resolved and get our deck and back yard back to normalIf a supervisor would like to come out, that would be welcomed.Please do what you can to resolve this matter for us.Sincerely,*** ***

Good Evening *** ***,
We apologize for the inconvenience you have endured and are more than happy to honor your desired settlement; to resurface your deck and offer a discountWe have already placed your service as top priority and will have a carpenter come out tomorrow
to deliver carpentry materialsAnd this job will be completed at the end of the week weather permittingWe do thank you for your patience and understanding in resolving this matter

Complaint: ***
I am rejecting this response because:They have promised to deliver via email in May and they have promised to deliver via phone conversation two weeks agoI am
not accepting the business' response until I see them deliver as promised this week.
Regards,
*** ***

We have scheduled Manager to fix issues this Monday the 19th

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Due to days of rain we could not get project completedWe have refunded the deposit and cancelled the contract

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Good morning *** ***, in response to the last statement from deck helmet, they initially broke any contact that they claim they gave us, buy taking out the money illegally from our account. i'm taking them to court and filing charges, additional charges will be as as well and there will be fees attached to them as well, please let them know thatthank you so much! they never gave us a contact I went to their site and download it, after not getting a response from themplease call me after getting this e-mail, I have been really busy, again THANK YOU

*** *** was refunded checks
$ check # ***
$check # ***
Total refunded $2104.66
Total deposit $- refund $= $is the difference deducted for the cost of the clean
So this issue has been resolved

I do not accept this response, I want a full refund and I want my broken statue reimbursed That is the one option or I will escalate this to small claims court I am no longer playing
this back and forth game The owner is rude and cares nothing for the customer or the damage done at my residence No business should be able to destroy your property and act like it is not their responsibility to make it right [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Hello this is Jason A*** with Deck HelmetWe Will fix you deck and Lawn within the next weeks please call me to review ***

The the average cost of Deck Replacement is $10,to $25,for licensed contractor Therefore we are 50% less than deck replacement

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this
response because: On Friday, April 29, at 2:p.m., I was called by a man identifying himself as Jason and the owner of the company. He was quite rude. He did not ask me what were my concerns. Instead he berated me for submitting my complaint to the Revdex.com only two days after submitting my warranty requestHe sounded angry. He told me he wanted me to remove my complaint. I said that I would not until my issue had been resolved. My husband and I have had two other issues with the deck helmet product and are fed up with the run around. Jason said that he was writing me an email accepting the warranty. Later that evening I checked my email. What I had received was an email stating the following...*** *** *** Hello , Your warranty claim has been approved Your completion date for your for your warranty is 7/28/Your completion date is the date that your work will be completed by not the date the work will be performedWe give you this day as worst case scenario Due to unforeseeable weather conditions In addition for every day that it rains are schedule moves up one dayThis makes it impossible to give our customers an exact appointment dateWe will however email you the evening before your warranty appointment Best Regards, The Deck Helmet TeamThis response was not acceptable because this was a do not reply-email. Also there was no name attached or a phone number for me to call to answer questions about scheduling, etc. On May 2, I received another email from the same do not reply address for Deck Helmet stating....Your warranty request has been denied due to .You can however schedule an estimate to get a price quote to repair the non covered claims by visiting deckhelmet.com Best Regards, The Deck Helmet Warranty TeamAs you see, there isn't a reason stated for now denying the warranty. My experience with this company has been much below my expectations. I see that on the company's website, there is no longer a way to "review" this business and the testimonials on the website are as recent as 2012. The Deck Helmet company promises that their product will protect my deck for years but only lasted months. I have attached the pictures of the chipping paint! My husband and I are seeking a refund because this company does not know how to respond to customers. The second email leads us to believe that owner of the company is not willing to make this right unless we remove our complaint. Our complaint is legitimate and we would be satisfied with a full refund of what we paid, $3,922.00. Regards,
*** ***

Deck Helmet will do a site check this week to see what issues we find

Hello this is Jason A*** the owner of Deck HelmetI will schedule the VP of Operations to call you and come to your home to review all your issues We will get the issues resolved asap

Your job has been assigned an will be completed within next days

We will send some out to fix the issue asap

We will send a team out this week to inspect the issue.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***