Deck Helmet

Deck Helmet doesn't prevent a deck that was rotting from underneath prior to Deck Helmet applicationWe will however re-coat your entire deck once you've replaced the rotted areas

Deck Helmet would be more than happy to perform the work that you have signed up forWe are unable to approve refund due to day right to rescissionWe have already purchased the materials for your deck and scheduled the work to be done

Deck Helmet has all customers sign a contract so that we are able to schedule work order materials and complete your jobWe are able to schedule the work when you are ready

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because it is not even half of the amount required to repair the damage to the structure of the deck The product bubbling is half of the issue, the shoddy workmanship by Deck Helmet workers is the other half I sincerely expect you to stand behind both your workers and your product Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It is next week ,today is June 10th and I have not received a call to schedule ,at this point I am frustrated that my deck is not completed,had to postpone my daughter high school graduation party because of that,I just want a refund at this point because Deck Helmet has not held up their end of this agreement Regards, [redacted]

Hello this is Jason A [redacted] the CEO of Deck HelmetI sincerely apologize for the phone issueThe computer system that we where using had a bug and we have just switched companies I have personally added you to the DNC listPlease feel free to call me on my direct # if you ever have any issuesBest Regards,Jason A*** CEODeck Helmet

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? As stated in the agreement, Deck Helmet will refund my $1,deposit, and they will pitheir materials that were left in my driveway Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Date: Fri, Sep 16, at 11:AMSubject: Complaint ID [redacted] To: [redacted] @myRevdex.com.orgDear [redacted] ,? In reference to my complaint listed above, I wanted to inform you that on Friday, September 9, 2016, a representative called from Deck Helmet asking if he could come that day to do the repair work on our deck.? Prior to noon, two workers arrived? After talking to Jorge about the warranty work he was going to do, the job was completed much to the satisfaction of my husband and me? We were very pleased with Jorge answering our questions and the quality of work that was done to our deck by him and the other worker.? ? We did not ask for nor did we expect that there would be no charge for this work.? However, this does not change our complaint about the service department? This took much TOO long to resolve than was necessary? The constant "run around" given to us was totally wrong? My husband and I still do not understand "Why?"? Thanks for your help during this process.? [redacted] & [redacted]

From: Deck Helmet Date: Sat, May 16, at 1:AMSubject: Re: [redacted] Rebuttal ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>In Response to [redacted] ***;Deck Helmet requires a deposit and a contract signed so that we can order the materials and schedule the jobWe not only scheduled the job but sent a crew to your home to start the workWe also had to send a truck to pick up the materials after you turned us awayThe initial overcharge was refundedWe would be more than happy to perform the service you contracted forBest Regards,Jason A***CEO Deck Helmet https://deckhelmet1.youcanbook.me/Jason ApterDeck Helmet

To confirm you spoke with Jorge and we will be out this Monday July 24,

We would be happy to apply a new color but we would need to charge you for our true cost to redo with new color$

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:We signed our contract on March 3rdBy mid March winter was long gone and therefore work could have and should have been completedWhen we signed the contract, your salesman, Egor stated that as soon as temps were above degrees the work would be completedAdditionally, we stated that the work needed to be completed prior to mid-May because we were expecting a baby and did not want the chemicals used around our newborn childYou had days to complete the work and weather was not a factorIf you would like a list of all high and low temperatures from the date that we signed the contract through today, I would be happy to provide that to youSure the winter was brutal, but we signed the contract as we were transitioning to SpringThe only thing stipulated in weather-related terms on the contract is that temps must be above In fact, your contract specifically states, "Deck Helmet Increquires temperatures above 35F to apply Deck Helmet coatingIn the event that temperatures fall below fYour Project will be transferred to Spring and will be completed by May 31, 2015." Your argument that the weather was a factor is completely invalidated by this very sentence in your own contract.As previously stated by your representative, Saul, over the phone, he said he would work with your accounting or finance (I don't remember which word was used as they are interchangeable) department and issue a refundThe only thing I will accept at this point is a refundYou did not hold up your end of the contract, the work was not completed in the timely manner that was promised and agreed to both in the contract and verbally with your salesman Egor, you do not return phone calls, and I cannot trust anything that you sayI will not deal with your company any further Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Deck Hemet claims their product protects decks for years when I have pictures that show otherwiseAt the time we had deck helmet applied, our deck was not at the terrible state it is nowIn fact, the sales person assured us that our deck could last another 10-years with deck helmetIt lasted months before we had to call for someone to come out and resurface the deck The Deck Helmet website claims the following benefits/guarantees are stated: • year warranty on product • month warranty on workmanship • Dramatically reduces maintenance requirements • Significantly lengthens the life of your deck • Mildew resistant finish • Adds a smooth, long lasting, protective helmet Every single one of these benefits have been broken by the companyEvery single listed "benefit" is untrue The product is not a "helmet" as is claimed by the company We paid $12,for this company to apply solid wood paintIt peels from both the old and newly replaced wood boards that were initially replaced by the company I have been calling for someone to repair the damaged deck since MarchI have taken every step necessary and have gone above and beyond the scope of what any consumer should have to doThe warranty has been brokenThe product did not protect the deck as was promisedInstead the paint has peeled and the wood has been exposed to the elements which caused the wood to rot I WILL NOT PAY FOR ANY BOARDS TO BE REPLACEDTHE BOARDS ROTTED BECAUSE THE SURFACE PEELED AWAY AND CAUSED THE BOARDS TO BE EXPOSED TO THE ELEMENTSIF THE PAINT DID NOT PEEL AWAY THEN THE BOARDS WOULD NOT HAVE ROTTEDWE PAID FOR DECK HELMET TO APPLY A SURFACE ON OUR DECK BOARDSTHE SURFACE DID NOT LAST AND PEELED AWAY DECK HELMET IS RESPONSIBLE FOR STANDING BY THIER WARRANTY - THEY ARE RESPONSIBLE FOR THE BOARDS THAT HAVE ROTTED DUE TO THE PEELING PAINT THEREFORE, THEY ARE RESPONSIBLE FOR REPLACING THE ROTTED BOARDS AND RESURFACING THE ENTIRE DECK WITH THE PRODUCT THE SALESPERSON SHOWED US, NOT THE SOLID WOOD PAINT THAT IS CURRENTLY ON THE DECK IF DECK HELMET IS UNWILLING TO STAND BY THIER WARRANTY THEN THEY ARE RESPONSIBLE FOR REFUNDING THE COST Regards, [redacted]

I have attached the contract and we did not have any details about lattice replacementThe customer has paid in full for the project making the final payment confirming the work was completedSince our tech did say he would replace the sections if lattice for you we will be out next week to replace.?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because in my opinion, Deck Helmet is still not providing me with the discount pricing that was advertised in the [redacted] *** The advertisement clearly has a clip out coupon with the "deal of the century" pricing of 50% off (see attachment) The estimator provided two verbal estimates for two different options: $for the full deck and $for part of the deck I had not discussed the fact that I had the coupon from the advertisement with the estimator and when I then showed it to him, he stated that he had already included the discount in the verbal quotes that he had given me I feel that providing verbal and not written quotes, and then claiming that the coupon discount that had not yet been discussed with the estimator was included in that verbal estimate, was deceptive and misleading When I contacted Customer Service afterwards to complain about this, the representative of Deck Helmet claimed that the estimator had reported that he had given me more expensive quotes and then applied the discount This is not the case Regards, [redacted]

All l refund request must be submitted via http://www.deckhelmet.com/billing-form/ in additionAll refund request must be submitted via http://www.deckhelmet.com/billing-form/ and mail a written notice by certified mail or telegram to Deck Helmet to [redacted] ***, Bethesda MD and postmarked no later than midnight of the third business day after the agreement was signed Best Regards, Deck Helmet Refund Team

COMPLETELY UNPROFESSIONAL. The 'owner' came out to provide an estimate on deck repair/replacement. After informing him that I was getting estimates from other contractors, he proceeded to tell me that pressure treated lumber is more expensive than composite boards, and the price he quoted was 'a gift from God'' and that I should have taken it. This arrogant jerk lacks basic customer service skills and is incompetent, unintelligent, and unprofessional. My recommendation for any potential customer is to take your business elsewhere. Don't even waste your time dealing with this jackass!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because I have had someone at the home waiting this entire week and no one has yet to show up.? The company said they would be out on Dec and then or Dec and then the third response was this week, it is now Friday at 1:pm and they have still sent? no one.? Regards, [redacted]