Deck Helmet

Sorry for the delay we have re assigned your project to another team and they will be out to fix the issues within the next days.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: You think I am not entitled to any compensation for all of this Harrasment caused by faulty computer system? Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me predicated on them showing up to do the repairs Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have gone through the warranty process online and via telephone separate times over a six-month period and have been told three separate times that my problem would be taken care of only to get ignoredMy warranty has been approved over and over again and I've been told over and over again that the work will be complete within days of the warranty being approvedHad you read the body of my complaint you'd see that my issue is I have been ignored for over six monthsAnd I've contacted you numerous timesFor you to say you'd be happy to take care of my issues by visiting warrantee.com/deck helmet is obviously another attempt to brush me off as I have done that three or four separate times in the past already Regards, [redacted]

Date: Tue, Oct 4, at 2:PMSubject: Re: Response from Deck Helmet regarding case # [redacted] [ ref: [redacted] ._ [redacted] ]To: ***? and [redacted] ? < [redacted] @ [redacted] .net>The warranty covers fixing peeling chipping of the Deck Helmet coating is does not cover replacing all of your nails with screws? We can re nail any loose nails but removing all of your ? nails is not possible.? Best ? Regards,? Jason A

Your ? year manufacture warranty has been approved this covers This warranty covers the cost of the coating needed for your project but does not cover any board replacementYour months labor / workmanship warranty located on the bottom of your contract has expiredYou will need to schedule a warranty manger to provide you with an estimate for the cost of the laborTo schedule your warranty evaluation ? click on the link belowPlease note all appointments have a hour window for arrivalI have attached your contract with year warranty below and the year warranty belowDeck Helmet has ? ? year coating materials ? warranty and ? months labor / workmanship warrantyBelow is a link to our year warranty? year warranty ? [redacted] Best Regards,Deck Helmet Warranty Team

We have re assigned the project to [redacted] He will complete the job for you next week once the weather gets better

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As we have posted in our complaint, Deck Helmet has had their chance to fix the issues and now the contract is not only SIX months past due for completion, it was not completed as they advertised to begin with Both my wife and myself have taken multiple days off of work to schedule these reviews and Deck Helmet has not shown up to any of themI told Deck Helmet back in June that I was home after on every day of the week all year the first time they asked us to do a "site review" Have they been out once? No.We've taken time off for the employees to show up and do the job, several of those occasions they've not shown up Then one time they do show up, it's at 8AM Saturday morning with power toolsThey don't even bother to call saying they weren't coming I have email after email, over pictures of bad work and damage to my decking and property, and Deck Helmet's own contract and checklist saying they'd complete the work in daysOne of their employees was disrespectful both in talking to me and rolling his eyes at me while on my property This has been a bad experience from the get-go, and as we have posted before, Deck Helmet will no longer be welcomed on my property.The damage to the decking includes Deck Helmet cutting 1/of wood off of the side of the deck planks This damage is irreversible regardless of how many site inspections they want to do Are they going to glue the wood back on the deck?I can provide photos to evidence the damage and poor workmanship if it helps Regards, [redacted]

We have fixed the issue but we would be happy to come fix it again if that is what you want

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: This company is making no effort to resolve the issue / complaint re: their advertising and consumer fraud.? They are still pursuing payment $for a product/service not provided to me and continue to avoid any response or effort to communicate to resolve the issue/complaint since Nov 2014.? This has gone on too long.? They merely painted my deck with a product similar to one that I could buy in home depot to restore my deck.? Cost for that product is approximate $137/gallon which is sufficient amount to cover my deck with coats Regards, [redacted] ***

Revdex.com: We accept this response IF the business is willing to perform the fix that the technician recommendedThe technician suggested? that the appropriate fix would be to replace and coat the boards that do not meet our expectations because they should have been replaced initiallyWe do not want additional coats of the material on top of what has already been placed.? Regards, [redacted] ***?

Please contact Deck Helmets lawyer [redacted] at ? ###-###-####We no longer can speak to you directly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I have paid the balance owed to Deck Helmet The matter is settledAlthough I have settled my issues by accepting Deck Helmet's offer of a 5% discount on the original contract quote, Jason fails to recognize and address the core of my complaintThe project did take a long time and Jason is correct in stating that most of the delay was weather relatedHe did not address the inconvenience, frustration and uncertainty that I encountered because of his company's poor communication, failure to respond to calls, contractors showing up at odd hours , unscheduled, on weekends in unmarked vans and the blatant destruction of personal propertyThe 7% discount offered by Deck Helmet will be used to replace the new sod and perennial plants that were destroyed by Deck Helmet's negligence Regards, [redacted]

Please contact Deck Helmet Law Office ? and ask for Shawn W [redacted] ? ? ###-###-####

From: Deck Helmet < [redacted] >Date: Mon, Mar 23, at 10:PMSubject: Revdex.com Deck Helmet [redacted] ***To: [redacted] @ [redacted] Cc: Ion C [redacted] < [redacted] >, [redacted] < [redacted] >, Lazar A [redacted] < [redacted] >Mr [redacted] we will need to handle all refunds via the credit card you paid with we will not be able to send out a checkYou have options1) un-dispute $ of the $35002) undispute $and we can credit the $right away and send a letter to credit card company before hand or call way Best Regards,Jason A***Deck Helmet [redacted] ***Bethesda MD

I will send [redacted] a release today Deck Helmet will not pursue payment from her in return for a release

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As stated in the agreement, Deck Helmet will refund my $1,deposit, and they will pitheir materials that were left in my driveway Regards, [redacted]

The job is estimated to be completed by the date providedI will be more than happy to schedule your job for this weekThank You

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Regards, [redacted]

Good Evening [redacted] ,We apologize for the inconvenience you have endured and are more than happy to honor your desired settlement; to resurface your deck and offer a discountWe have already placed your service as top priority and will have a carpenter come out tomorrow to deliver carpentry materialsAnd this job will be completed at the end of the week weather permitting.We do thank you for your patience and understanding in resolving this matter