Deck Helmet

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided the referred settlement document signed is the attached version Thank you
Regards,
*** ***

I have attache *** ***s contract that shows he year warranty for labor and materialsThe year warranty for materials only is covered by the manufactureThis warranty was approved by the manufacture but she still has to pay for the labor cost to fixWe are able to
discount the cost of labor by additional $off the $so final cost would be $

I am rejecting this response until the deck is finished to my satisfactionI have received so many promises from this company and have not seen any action to dateThe completion date was originally 4/31, then 5/31, now 6/When and if it is completed, TO MY SATISFACTION, I will close the complaintUntil then, it is very much open and very validThis company has NO customer service and does not return phone calls
I cannot even enter the system with my phone no
and they have no record of me in their systemTerrible company!!!
Deck Helmet did come out and complete the job on 6/6. However, there were several issues on our punch list that have not been completed, so we are still waiting for them to come back and complete the job. They were responsive to the first notification from the Revdex.com and worked hard to get us onto the schedule, and showed up when promised, however, we would like the job completed to our satisfaction soon
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me predicated on them showing up to do the repairs
Regards,
*** ***

Deck Helmet will have Deck Completed by June 30,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no
reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I've been offering site check whenever I've contacted Deck helmet supervisor, manager and CEO for several months ago. If you could, I would recommend you go back and check with your customer service document/record. I will make time for your site check this coming Wednesday (10/21/15). Please let me know what time you are going to arrive. My phone# ***. As I've always mentioned, it's way to late for trying to complete what was left off or cut corner from your contract. Thank you
Regards,
*** **

We had customer service manager come out today but she was not able to access the deck Please call her directly at ###-###-#### to set up a time for next week.

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Warranty was submitted days ago we approved today

Hello, this is Jason A*** the owner of Deck Helmet we will be more than happy to fix your issues in the Spring when it warms upPlease create a warranty request I will approve and we will fix in the spring thank you http://deckhelmet.*** *

We have re assigned the project to ***He will complete the job for you next week once the weather gets better.

Complaint: ***
I am rejecting this response because: I have changed schedules for them times now--each time no one has shown or called. I am not available on ThursdayI am only
available in the afternoons after 2. Monday thru Thursday. I would want a call ahead of time for when you will arrive and if any changes I want a phone # that is not a bogus one-- which I have been given in the past.Regards,
*** ***

Deck Helmet required 1/sign 1/after cleaning and 1/upon completionWe will be more than happy to waive 2nd payment and allow customer to pay full balance upon completion

Jason informed me that he has refunded *** on 10/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided the referred settlement document signed is the attached version Thank you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** *** *** ***

We have sent you refund Check thank you

Hello,We can come and make the necessary fixesWe sent someone today to come see it with you but you never responded to our phone callsWe will try scheduling a site check tomorrow.

To resolve this issue Deck Helmet will cancel the contract and refund the $Customer must sign refund waiver
attached and make sure materials are at home for Deck Helmet to pick upOnce both items are completed we will refund the $and cancel contractPlease email waiver + confirmation that materials are ready to pick up to [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, but lets wait until they respond, supposedly in two day, before we even start to consider this matter resolvedMrA***, just for your information, I heard from a service manager, not from your VP, as you indicated would happenAfter that conversation, I fear that it is going to be a month, or longer, before any possible resolution is achievedI fear that the workmanship and customer service thus displayed, does not coincide with what is stated on your websiteThis Thursday's meeting should give me better insight, that is, should you be interested
*** ***