Deck Helmet

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed... Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The one time a manager wanted to come by to inspect the deck, he left a VM to say he was 25 minutes away from the house. You need to call more than 24 hours in advance for a day and time to come by. My wife and I are working, and have two kids...don't expect that we are home 24/7 waiting for someone at Deck Helmet to come by! Needless to say, we were told by a representative from Deck Helmet that that manager still came by to inspect the deck. What's the point of coming over to inspect if my wife and I weren't there. We were the ones who requested to have a manager come by so we can voice our concerns and physically show the poor results of the work done to our deck. Today (7/8/14), the same workers came over without a call from Deck Helmet "to do work" on the deck. We do not appreciate at all that they come unexpected to the house, and how do we know that they know what ALL the issues we have with the deck that need to be fixed? We are so frustrated, unhappy, dissatisfied with the professionalism and work ethics of Deck Helmet. The work must be done and to our 110% satisfaction, a discount must be given for all the frustration and inconvenience Deck Helmet has caused, and please communicate and LISTEN to your customers better! Regards, [redacted] ***

Please contact Deck Helmets lawyer [redacted] at ###-###-####We no longer can speak to you directly

Hello this is Jason A [redacted] the CEO of Deck HelmetI sincerely apologize for the phone issueThe computer system that we where using had a bug and we have just switched companies I have personally added you to the DNC listPlease feel free to call me on my direct # if you ever have any issues Best Regards, Jason A*** CEO Deck Helmet

To confirm you spoke with Jorge and we will be out this Monday July 24,2017

We will be happy to complete your Deck we never called because we where waiting for you to respondWe can schedule to have deck done next weekSo lets get it done!

We are able to complete the work and schedule the job

All l refund request must be submitted via http://www.deckhelmet.com/billing-form/ in addition
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All refund request must be submitted via http://www.deckhelmet.com/billing-form/ and mail a written notice by certified mail or telegram to Deck Helmet to [redacted] ***, Bethesda MD and postmarked no later than midnight of the third business day after the agreement was signed.
Best Regards,
Deck Helmet Refund Team

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** From: *** *** Date: Fri, Oct 7, at 4:PMSubject: Re: Punch List UpdatesTo: Deck Helmet Warranty Cc: *** *** , Rafael C*** , John P*** , William M*** Hello,Please find the AC invoice attached There were a couple of gentlemen out yesterday who finished up the deck It looks significantly better They sanded down the spots on the rails and steps They replaced appropriate boards and took steps to clear up the spots where the spray was uneven and there were spray lines It looks MUCH better Thank you for sending out a team that was professional, polite, and cared about their craftsmanship.Thanks,***

Hello, As your completion date is rapidly approaching, we have assigned a new expert to immediately come work on your deck so that it could be finished before July 31st, which is the completion date you requested. Kind Regards,Deck Helmet

Jason informed me that he has refunded *** on 7/

I have 2pm to pm slot open with a hour window on Wednesday Oct 21, please confirm Jason A***CEODeck Helmet

Deck Helmet will do a site check this week to see what issues we find

From: George M*** Date: Wed, Sep 23, at 5:AMSubject: FW: Waiver Signed- Refund Check IssuedTo: "***@myRevdex.com.org" ***,Based on signed waiver attached, I would like to withdraw / close complaint #*** as satisfactorily resolved.Thank you for your help in resolving this dispute.Regards,George M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
***
I am rejecting this response because: job completed but unsatisfactory resultsLarge patch of grass killed by chemicals and materials ie chemicals ? Also Left material used on sidewalk, on the black asphalt I am very disappointed with the unprofessional service since this began on March, 12,
Regards,
*** ***

We will schedule your work to be done.

We are able to schedule the work to be completed let us know when you would like to schedule

I do not accept this response, I want a full refund and I want my broken statue reimbursed That is the one option or I will escalate this to small claims court I am no longer playing
this back and forth game The owner is rude and cares nothing for the customer or the damage done at my residence No business should be able to destroy your property and act like it is not their responsibility to make it right [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We have not received a warranty request once submitted we can approve and the issues asap Please submit to deckhelmet.com/warranty

Deck Helmet will make sure to have project completed May 29, Our goal will be to have completed within week