DecKing Construction, LLC

Hello [redacted],We apologize for the delayed response. It appears you were issued a full refund for your missing order at the end of July. If you do not see this refund in your account, please contact your bank. Thank you,adidas AmericaConsumer Relations

Hi [redacted],We do apologize for any inconvenience this may have caused. After reviewing your order, it appears two items in your order have shipped and are due to arrive at your address in a few business days. The customized product you ordered is still in production. Unfortunately the remaining two...

BB0550 items on your order were cancelled due to an inventory issue. We are so sorry for this trouble. You were not charged for these cancelled items,If you would like to talk with us our number is 1-800-448-1796. We are here Monday - Friday 7 am - 5 pm PST. Thank you for your pursuit of the adidas brand.Thank you,adidas AmericaConsumer Relations

Dear [redacted], Please accept our apologies about the inconvenience you have experienced with placing an order for adidas NMD’s, unfortunately inventory is not always guaranteed.
 
As a good will gesture, we would like to offer you a $25 dollar digital gift card.
 
Please note. The...

digital; gift card has been sent to your email address.
 
The digital gift card does not expire. To redeem your digital gift card, visit us at www. adidas.com or any of our adidas retail locations and enter your code when you place your order. For more details, please visit the Customer Service pages at adidas.com.
Thank you for choosing the official performance brand of the serious athlete. We look forward to seeing you at our site.
 
If we can assist in any way do not hesitate to contact us at [redacted].
 
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this response because as far as I know, there are lots of people are using robots or automated software to buy the shoes. There is no way that for me myself use the computer to buy the products which are limited by adidas to get one successfully. I urge that you guys release as many quantities as possible to eliminate this high visit situation and all of us without robots and software can get one without too much difficulties. 
Sincerely,[redacted]

Hello [redacted],   We are sorry to hear about your product. You have been sent some details regarding our return authorization process. Please respond to that email with the information requested, and we will set up a return authorization for you. At the end of this process, a gift card redeemable...

at adidas.com or in any adidas store will be emailed to you. The value of the gift card is the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.   Thank you, adidas America Consumer Relations

Hello [redacted], Thank you for taking the time to contact us. We have created a return for you in our system. You should see an email with a return label in your inbox shortly. Please use this label to return the product back to us. Thank you, adidas America Consumer Relations

This issue has been resolved, please close case.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted],
 
Please note, your account has been credited in full. You should see the funds in your account in about 3-5 business days.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted], We are sorry to hear about your product. A Return Authorization from Consumer Relations has been sent to your email. Please follow the instructions detailed in that email. If your product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will...

be emailed to you. The value of the gift card is the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.  Thank you,adidas AmericaConsumer Relations

Hello [redacted],
We do apologize for any inconvenience this may have caused. The FedEx Claim was denied. Please see notification from FedEx below.
We have received and processed your claim request on the shipment. Unfortunately, upon completing our investigation, we must respectfully decline...

your claim
Our records indicate the package was properly delivered to the correct address.  Under the terms and conditions governing this shipment, unless a FedEx Delivery Signature Option is requested at time of shipment, we may deliver shipments to residential locations without signature.
If you have general questions about FedEx shipping in the future, consult our helpful resources:
Fedex.com/us/guidetoservices for downloadable service information and shipping support.
Fedex.com/us/claimsonline for claims submissions, management status and reporting.
Fedex.com for 24-hour online support; or call1.800.GoFedEx 1.800.463.3339
We regret any inconvenience this issue has caused and hope you understand our position on your claim.  At FedEx, we truly care about meeting your transportation needs, and hope we will be given an opportunity to serve your shipping needs in the future.
Sincerely,
FedEx Cargo Claims

Dear [redacted],
 
Thank you for your interest in the adidas brand. Your order [redacted] was cancelled due to the use of improper ordering techniques. In this case, no further action will be taken.
 
Thank you,
adidas America
Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I spoke with Robin V[redacted], the District Manager and had a very pleasant conversation with her.  She assured me that Brett, the manager that I dealt with will not be working at the store for very long.  She told me that I wasn't the first one to complain about his actions.  She also told me that I would be allowed to exchange the slides that I had originally tried to exchange that day.  I feel much better about the situation now that I spoke with Robin.  Just knowing that she took my complaint seriously means a lot and allowed me to have a better perspective on how I feel about Adidas.  Thank you for helping me resolve this issue.
Sincerely,
[redacted]

Hello [redacted]
 
After further research, we can go ahead and accommodate you. The process takes 7-8 weeks. Please proved a mailing address to where you would like the check sent to. 
 
Thank you,
adidas America
Consumer Relations

Hello [redacted],
The gift card number/pin is valid; the funds are available for use. When trying to use the gift card you may want to call in the order to adidas.com, they can be reached @ 1.800.982.9337
If you would like to talk with us our number is 1-800-448-1796. We are here Monday - Friday 7 am - 5...

pm PST. Thank you for your pursuit of the adidas brand. It’s always great to hear from customers who share our passion for sports and the sporting lifestyle.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted],
We do apologize for any inconvenience this may have caused. Please note. Your account has been credited in the amount of $93.50 the credit may take 3-5 business days to reflect on your account.
Thank you,
adidas America
Consumer Relations

Hello [redacted],
 
In reference to order [redacted], a new order was placed, and shipped. Here is your tracking number [redacted] (FedEx)
 
Thank you,
adidas America
Consumer relations

Dear [redacted],
I apologize for any confusion and hope to clarify how the authorization process works at adidas.com.When you press the submit button on the order form it sends what is called an authorization request to your credit card company. This request includes the amount of the...

order as well as the billing information you included on the order form.Your credit card company not only verifies that the card is valid and that the amount is available, they also verify that the full billing information that was entered.If the card number is valid, and the funds are available, they put an authorization hold on the funds and return that information to us so the transaction can be completed.An authorization is a hold on the funds for a transfer of funds. This hold is temporary and if the transaction isn't settled it will expire even without any action. It is not a completed transaction and no funds are transferred at that time.If all of the information matches, and the bank authorizes the transaction, we will begin processing your order. Once the order is ready to be packaged and shipped, the transaction is settled. Only after the transaction is settled are any funds transferred.
adidas America
Consumer Relations

Hi [redacted],Thank you for reaching out. After conducting their investigation, FedEx determined that your orders were delivered to the appropriate address, and your lost package claims were denied. Therefore, adidas is unable to issue refunds for these orders. We are not liable for packages that are lost...

or stolen after they are delivered. We apologize for the inconvenience. At this point the only other option is to reach out to your bank.Thank you,adidas AmericaConsumer Relations

Hi [redacted],Thank you for reaching out. According to our defective return policy, we are only able to issue digital merchandise credit for returns of defective product. This is outlined clearly in the Return Authorization paperwork that is emailed to you when you create a defective return with Consumer...

Relations. Unfortunately we are unable to issue you a refund to your original form of payment. We apologize for any confusion. Thank you,adidas AmericaConsumer Relations

Hello [redacted], We do apologize for any confusion. Our team has researched this situation further, and they have concluded that our “Unsubscribe” feature in our marketing emails is functioning properly. It appears this issue is coming from your system. We recommend you try to unsubscribe from the...

emails again. We are sorry for any inconvenience. Thank you, adidas America Consumer Relations