DecKing Construction, LLC

Hello [redacted], We are sorry to hear about your product. Please contact adidas Consumer Relations to set up a defective return authorization. If your product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will be emailed to you. The value of the gift...

card is the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.  Please contact us at 800-448-1796. We are here Monday - Friday 7 am - 5 pm PST. Thank you,adidas AmericaConsumer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:You as a company are absolutely responsible for making sure I get my package! If you are not why would anyone want to order anything from you guys? FedEx is also reaponsible since they either stole my package or delivered to the wrong address! Thanks for nothing!!
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I have not received any proof of this refund.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I find the bit about how this is a one time situation unnecessary seeing that I will never purchase any item related to Adidas, I will accept the response at this time. I also truly hope that Adidas train their representatives better than they have thus far to prevent such situations. If Marshall from Oregon wasn't so rude, I wouldn't have had to push this so much. Regardless, I truly hope I never have to reach out to Adidas again. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, it took way too long to take care of something so simple, and I should not have needed to go to this length in order to resolve the issue.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I called fed ex .. they stated to contact adidas to get this resolved.  I called in on 8-16-2017  And the person I spoke to said they seen that they would forward that to the supervisor and the refund would be issued in 30days.  How is this my fault?   I have asked for other shipping methods.  I have called in many times about issues with your company.  I never received my order I called they stated there would be a refund .. Ok cool .. Now I call again and no refund .  How is this service?  How can I get told by one rep one thing and another rep another thing?   Seams like I was lied to huh?   Please review that call and let me know what was said.  
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Thank you, but what is the $25 to accommodate for? My daughter spent $90 to receive a faulty product.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still find them to be a horrible company to deal with and lack any responsibility for the continuous errors and lack of communication on their end. 
Sincerely,
Amy G[redacted]

Complaint: [redacted]
I am rejecting this response because: This response does not address my concern and is simply a repeat of information already heard. If this package does not reach me, I am out a Christmas gift. I am not satisfied with this customer service.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because... if they are in good condition, last more than 1 day, and are my custom ordered shoes done specifically the way I want them I wouldn't even need to return them. However if that's not the case (if they were not done to my specifications) then I will return them in that case. Either way I still have not received them, and they are now in Japan. It takes 2 weeks (at least) to get an item from Japan. You've sent them late, and now they will take almost a month (at least) to get here. It only takes you guys 2 weeks to make a shoe, and you sent it out practically on the day it was suppose to arrive here. You said 5 to 7 weeks to get to me, and it's looking more like 3 months at least.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I am requesting a refund for not receiving any of the shoes. Please follow up and do that. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
 
In reference to order [redacted], a new order was placed, and shipped. Here is your tracking number [redacted] (FedEx)
 
Thank you,
adidas America
Consumer Relations

Hello [redacted],Thank you for taking the time to contact us. We are happy to inform you that you have been credited for the full amount of your order. This refund has gone back to your original form of payment. Please note, refunds can take several business days to reach your account. Thank you, adidas...

AmericaConsumer Relations

Complaint: [redacted]I am rejecting this response because as far as I know, there are lots of people are using robots or automated software to buy the shoes. There is no way that for me myself use the computer to buy the products which are limited by adidas to get one successfully. I urge that you guys release as many quantities as possible to eliminate this high visit situation and all of us without robots and software can get one without too much difficulties. 
Sincerely,[redacted]

Dear [redacted], Please accept our apologies about the inconvenience you have experienced with placing an order for adidas NMD’s, unfortunately inventory is not always guaranteed.
 
As a good will gesture, we would like to offer you a $25 dollar digital gift card.
 
Please note. The...

digital; gift card has been sent to your email address.
 
The digital gift card does not expire. To redeem your digital gift card, visit us at www. adidas.com or any of our adidas retail locations and enter your code when you place your order. For more details, please visit the Customer Service pages at adidas.com.
Thank you for choosing the official performance brand of the serious athlete. We look forward to seeing you at our site.
 
If we can assist in any way do not hesitate to contact us at [redacted].
 
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this response because:The Adidas website sent...

me the order receipt.It signs me order successfully. After one month, I asked them about my shoes. They told me they are sorry about they already canceled my order. But they never tells me about that. They wasted my time for the whole month. Thus I was very mad.Sincerely,[redacted]

Hello [redacted], We do apologize for any confusion. We understand that these situations can be frustrating, and we appreciate your feedback. We have passed your comments along to the appropriate department. Unfortunately it does appear that your order was cancelled due to insufficient stock levels. We...

are so sorry for this inconvenience.  If you would like to talk with us our number is 1-800-448-1796. Thank you,adidas AmericaConsumer Relations