DecKing Construction, LLC

Complaint: [redacted]I am rejecting this response because: you did not resolve my concerns and offered no compensation for holding my money for over a week. I have escalated my issues with the Adidas Executice Office and the U.S. Federal Trade Commission. Sincerely,[redacted]

Hello [redacted], Please contact our Consumer Relationsdepartment at [redacted] to assist with getting your defective producttaken care of.  To make this process assmooth as possible please have the product with you at the time of your call. Thank you, Consumer Relations...

RepeCommerce- adidas AmericaPhone: [redacted]

Hello [redacted],Thank you for taking the time to contact us. We are happy to inform you that the remainder of your refund has been pushed back to your original form of payment. Please note, refunds can take several business days to reach your account. Thank you, adidas AmericaConsumer Relations

Dear [redacted],
Thank you for contacting us. Unfortunately, we experienced technical difficulties on Friday morning which impacted some of our consumers. We sincerely apologize for any inconvenience this may have caused you.
Questions about Order Status: If you successfully placed an order you...

will receive a confirmation email stating that your order is processing. This email is sent the same day an order is placed, so any consumers who successfully placed an order on Feb 19 should have already received their confirmation email. This email will be sent to the email address which was used during checkout. If you did not receive an order confirmation email, your order was unable to fully complete.
Questions about Charges: adidas does not collect payment until we ship the corresponding order. In the event that you see a pending charge on your payment method, rest assured the charge will only be completed if your order is successfully shipped. Any pending authorizations that are connected to an unsuccessful order attempt have been reversed and should be reflected in your account as soon as the financial institutions can process them. Your financial institution can provide you with more details about their authorization removal timelines. After the authorization is reversed it will appear as if the transaction did not even happen.
We hope we were able to address any questions you had for contacting us, but if you have further questions or concerns please contact us here or call us at 1-800-982-9337 8AM ET – 11PM ET, 7 days a week.
 
Kind Regards
La'Kisha
Your adidas online shop team

Hi [redacted], Thank you for your response. We have confirmed with FedEx that the lost package claim assigned to your specific order has been denied. Unfortunately we will not be able to complete your request for a refund. At this point, we recommend you reach out to your bank. If you would like to talk with us our number is 1-800-448-1796. We are here Monday - Friday 7 am - 5 pm PST. Thank you, adidas America Consumer Relations

Complaint: [redacted]
I am...

rejecting this response because:  I did not receive a written apology for the absolutely [redacted] experience with adidas.  I requested a refund AND a written apology.  I've contacted you numerous times and only received a response once I contacted the Revdex.com.  I would like a formal written apology as I cannot get the VAST amount of time I spent on this matter back.Really, you refund my money with no apology?  There is some serious re-training that needs to happen in your customer service department.  Consider my written apology a start.  As it stands right now, there's no way I'd purchase anything from adidas, even from another business.
Sincerely,
[redacted]

Hello [redacted],
Thank you for taking the time to contact us, we have forwarded your complaint to the appropriate person(s) for further research. Once the research is complete we will reach out to you.
Thank you,
Adidas America
Consumer Relations

Hello [redacted], Thank you for taking the time to contact us. We are happy to inform you that you have been credited for the full amount of your order. Please note, refunds can take several business days to reach your account. Thank you, adidas America Consumer Relations

Hello [redacted],
 
Thank you for your interest in adidas!
 
Please accept our sincere apologies for the difficulties you have experienced with adidas America. 
As a good will gesture, we would like to offer you a $25 dollar gift card. Here is the information you will need to make...

your purchase:
 
Digital Gift Card Number: [redacted]
Pin: [redacted]
Amount: $25.00
 
The gift card does not expire. To redeem your digital gift card, visit us at www. adidas.com or any of our adidas retail locations and enter your code when you place your order. For more details, please visit the Customer Service pages at adidas.com.
Thank you for choosing the official performance brand of the serious athlete. We look forward to seeing you at our site.
 
Please note, a refund for the full amount was issued to the original form or payment on 1/19/2017
 
Thank you,
Consumer Relationsadidas America

Hello [redacted],
 
I'm showing that this order was credited in full ( $105.00 ) on 7/19/2016. Please let us know if you have a further issues. We do apologize for any inconvenience this may have caused.
 
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this response because: 
Reebok is a subsidy of Adidas. This is the business name when I searched for Reebok on the Revdex.com.
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have now bought my 7th ball that ranges from 45-75$ from adidas. This has been one of the worst experiences of my life. These soccer [redacted] do not last more than 2 months without a panel ripping or pulling up making the ball useless. I'm a competitive player and shouldn't have to worry about adidas quality holding up for more than 2 months. Every time I have an issue , they say I can't return it because it is wear and tear. Wear and tear is not 2 months playing with a ball. Wear and tear is longer than that and if that's what adidas is saying then they need to honestly look at their quality products they are putting out there.
I would like my refund plus the $12 I spent I shipping to have my ball rejected and sent back
Sincerely,[redacted]

Hello [redacted],
 
Please check your email, an adidas gift card has been sent for the retail price of the ball $40.00 dollars.
 
Thank you,
adidas America
Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It's completely the companies responsibility to make sure I get the package, I've been a long time customer of Adidas and this is the first time it happened. It really shows that you guys do not care about your customers and deny any liability and responsibility to getting a package to one's house.
Sincerely,
[redacted]

Hello [redacted],
 
Please note, an accommodation gift card has been sent to the email address on the order.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted], We will process your return within 7-10* business days of receipt and apply a credit to your original payment method. We received your return on  9/23/2016 You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on...

the issuing bank and billing  cycle. We do not refund shipping charges. *During peak seasons please allow up to 15 business days for your return to process. If your order was purchased with a gift card, your refund will be issued to a new adidas gift card sent to the shipping address on your order via USPS. If your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card first and sent to you via USPS. Any  remaining credit owed will be applied to your original payment credit card.  Thank you,adidas AmericaConsumer Relations

Hello [redacted], Thank you for reaching out, and we do apologize for any inconvenience. We have submitted a second lost package claim for your order. This claim is still processing, and we do not have any updates. As stated previously, claims can take up to 30 days to be completed. We appreciate your...

continued patience. Thank you, adidas America Consumer Relations

Hello [redacted],Thank you for your response. Unfortunately, we are only able to provide merchandise credit for returns that fall outside of our 30-day time period. We are unable to refund your original form of payment. We apologize for any inconvenience. Thank you,adidas AmericaConsumer Relations

Hello [redacted], Thank you for taking the time to contact us. We are happy to inform you that you have been credited for the missing discount on your order. Please note, refunds can take several business days to reach you. Thank you, adidas America Consumer Relations