DecKing Construction, LLC

Hello [redacted],Thank you for your response. Unfortunately, we are unable to guarantee you a product in the next hype release. We do apologize for this inconvenience. Please continue to check adidas Originals on Twitter for the latest updates on upcoming releases. Thank you,adidas AmericaConsumer Relations

Complaint: [redacted]
I am rejecting this response because: I’m already fed up with you guys so I don’t need the refund . I just just won’t but from you guys ever again, however I never received a refund for my shipping and that’s all I’m asking for. 
Sincerely,
[redacted]

Hello [redacted],Thank you for taking the time to contact us. We are happy to inform you that you have been credited for the full amount of your order. Please note, refunds can take several business days to reach your account. Thank you, adidas AmericaConsumer Relations

Hello [redacted], Unfortunately, your lost package claim for your order was denied. FedEx confirmed that the package was delivered to the appropriate address, so we will not be able to issue you a refund for this missing package. We are not liable for packages that are stolen or lost after they are delivered. Our packages are shipped without a signature requirement, however order shipment emails from adidas.com contain a link to the FedEx Delivery Manager tool, a free service you can use to request signatures upon delivery at your address. We apologize for any inconvenience.  Thank you, adidas America Consumer Relations

Hello [redacted],We are sorry to hear about your product. Please contact adidas Consumer Relations to set up a defective return authorization. If your product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will be emailed to you. The value of the gift card is...

the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.Please contact us at 800-448-1796. We are here Monday - Friday 7 am - 5 pm PST.Thank you,adidas AmericaConsumer Relations

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hello [redacted],
T
hank you for the response, your complaint has been forwarded to the correct person. They should be in contact with you shortly.
 
Thank you
adidas America
Consumer Relations

Complaint: [redacted]
I am rejecting...

this response because I wanted to wait until I actually receive the credit before accepting Adidas' solution. As today, 1/3/17, I still have not received any credit from Adidas. I called Paypal Credit today and confirmed there has been nothing credited.
Sincerely,[redacted]

Hello [redacted],
We unfortunately don't have any successful transactions in our system for you. We do apologize for any inconvenience this may have caused.
Thank you,
Adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this response because: I never got the coupon, yes I checked my spam, junk, other folder. If you wanted to compensate me at least get it right this time unlike the wrong shoe size that was sent. Can you please fix this?? Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: it is not acceptable.  There is no where on the site to indicate where one can request signature requirement. I do not have problems like this on sites like Jimmy Jazz because they have a box to check off to state you would like signature upon delivery.  The FedEx driver came to my house to find out the nature of my package and I informed him that I received 1 out of 2 of the packages. He did not seem to care either way and I suppose he reported back to the company he delivered it properly. I would not be surprised if he himself kept this package because who leaves 2 pacakages on a porch that total $700? If it was my job on the line I would make sure someone at least accepted it. The complex I live in even has a rental office where the packages could have been left successfully. So now I guess I will have to file a police report saying the courier stole the pacakge because why would someone else steal one pacakge and not the other. I will also be calling adidas and fed ex corporate. I will also continue and file a dispute with my credit card and I will not be Purchasing from adidas again and I will spread the word To my thousands of sneakerhead friends to not do business with adidas.  I see you guys care more about keeping money than customer satisfaction and the insurance people spend their hard earned money on is a joke. Why pay for insurance for you guys to have all claims be denied and money kept it's all a big scam and FedEx is the biggest SCAMMERS of them all. I always only have problems with FedEx and theft 
Sincerely,[redacted]

Hello Amy, We do apologize for any confusion or frustration this situation has caused. Our systems show that a full refund was initiated back to your original form of payment on March 20th. Please note it can take several business days for a refund to reach your account. Thank you, adidas America...

Consumer Relations

Hello [redacted]
 
Please note, your account has been credited in the amout of 38.50 for the the missing item/shoe. We do apologize for any inconvenience this may have caused.
 
Thank you,
adidas America
Consumer Relations

Hello [redacted],I’m not sure what happen, I do apologize for the delay. I will request a gift card be sent to you tomorrow in the amount of $50.000 dollars.If you would like to talk with us our number is [redacted]  We are here Monday through Friday 7 am to 5 pm PST. Thank you for your...

pursuit of the adidas brand.  It's always great to hear from customers who share our passion for sports and the sporting lifestyle.Thank you,Consumer Relationsadidas America[redacted]@cs.adidas.com

Complaint: [redacted]I am rejecting this response because:
Enclosed are screen shots from Adidas customer service and the aforementioned email from the store manager/HR director I referenced in my initial claim. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted],The reason for the authorization holds is because several attempts were made on our web site, anytime a customer hits summit when trying to place an order, an authorization hold is placed on the credited card because the attempts are made. Your authorization holds should have dropped...

off by now, they normally take 3 to 5 business days, if you would like them to be released sooner, please contact your financial institution.If we can be of further assistance, please don't hesitate to contact us. Thank you,adidas America Consumer Relations

Complaint: [redacted]I am rejecting this response because:
My response would be a rejection since I never heard back from the business.

Hello,
The shoes are on the way, please contact once you receive them for a prepaid return label to send them back for the refund.
Thank you,
adidas America
Consumer Relations

Complaint: [redacted]I am rejecting this response because: the time that I have wasted must be compensated. A coupon to buy more defective products is an unacceptable solution. In addition, I need prof that Melissa H[redacted] has been reprimanded for her poor work.Sincerely,[redacted]