DecKing Construction, LLC

Complaint: [redacted]I am rejecting this...

response because:
I just called the Customer Service line at 800-982-9337 and spoke with a representative Taalibah.  She confirms that my email account is still "blocked" and that I can’t place an order online or over the phone.  The problem has not been addressed at this time. 
Sincerely,[redacted]

Hello [redacted],Thank you for taking the time to contact us. We are happy to inform you that you have been credited for the full amount of your order. Please note, refunds can take several business days to reach your account. Thank you, adidas AmericaConsumer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
 
I'm showing a refund in the amount of $118.80 was issued on 1/17/2017
 
Thank you,
adidas America
Consumer Relations

Hello [redacted], We do apologize for any confusion. Unfortunately, this campaign you mentioned is not legitimate. Please use caution when researching sales and promotions with adidas, as there are scams that circulate around the internet. We apologize for the inconvenience. Thank you, adidas America...

Consumer Relations

Dear [redacted]Your credit for the item(s) you returned on order #[redacted] has beenprocessed. Your credit was issued on 10/5/15 and will be processed to theoriginal method of payment. Please note that it can take up to one full billingcycle for your refund to appear on your credit...

card statement.If a Gift Card was used as the payment method for the returned items, pleaseexpect a replacement gift card in 7-10 days.If you have any questions or would like additional assistance,please email us at [redacted]@us.adidas.comor call [redacted] 8AM - 11PM EST. Sincerely, adidas Customer Servicewww.adidas.com[redacted]@us.adidas.com[redacted], 8AM – 11PM EST Please note: This e-mail message was sent from a notification-only system thatcan't accept incoming e-mail. Please do not reply to this message. Please keepa copy of this e-mail for your records.

Hello [redacted],
We here at adidas America unfortunately does not handle Reebok inquires/complaints. You will need to reach out to Reebok @ 1.866.870.1743
 
Thank you,
adidas America
Consumer Relations

Hello [redacted], We do apologize for any confusion. Unfortunately we are only able to offer digital gift card credit for product that is returned to us. We are unable to issue refunds to credit card or PayPal accounts for return authorizations. We are so sorry for this inconvenience. Please note, the...

digital gift card credit you received is valid on adidas.com and in any adidas store. It also does not expire. Feel free to use the gift card on your next purchase from adidas. Thank you, adidas America Consumer Relations

Hello [redacted],
Please contact [redacted] customer service @[redacted] adidas Consumer Relations is unfortunately unable to view [redacted] returns.
Thank you,
adidas America
Consumer Relations

Hello [redacted],
 
I do apologize that you are not happy with the response you received. At this time we unfortunately are unable to accept orders from you.
 
Thank you,
adidas Consumer Relations

Complaint: [redacted]I am rejecting this response because:
The response has not resolved the problem.   There was no other incident, but returning an item few months ago that could have resulted in this.   It is shame and disappointing that Adidas is getting away with this business practice. 
Sincerely,[redacted]

Hello [redacted],We do apologize for any confusion or inconvenience. Unfortunately, we are unable to assist you as our systems have been functioning normally. We suggest you continue to work with your bank to dispute the charge.  Thank you,adidas AmericaConsumer Relations

Hello [redacted], We do apologize for any trouble. Please take your receipt to one of our nearby adidas locations and explain the situation to the store manager. They should be able to assist in processing your refund.  If you would like to talk with us our number is 1-800-448-1796. Thank you,...

adidas America Consumer Relations

Complaint: [redacted]
I am rejecting this response because:The past two communications through the Revdex.com have included the screenshot you are requesting and I emailed the requested screen shot weeks ago and no action was taken.
Sincerely,
[redacted]

Revdex.com: This response is not totally acceptable as they DO have the police report as it was emailed to them TWICE. Once by the police deptartment and once by me with a confirmation email it had been received..I feel it is no longer necessary to persue this matter in light of the shoddy, uncooperative manner they have conducted themselves and as my bank has re- imbursed the amount in question so although this companies customer response is incredibly lax there is no reason for me to continue with them as at least my bank was cooperative and understanding ..I must go on record as saying they(Adidas) need to work on their customer relations and people skills which are zero especially at the cooperate level..
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We do apologize for any confusion. Unfortunately, we are unable to issue you a refund for this order because the lost package claim was denied. If you wish to dispute the claim, please reach out to FedEx directly. Alternatively, you can reach out to your bank to dispute the charge. Thank you, adidas America Consumer Relations

Hello [redacted],
 
The item you returned was rejected due to wear and tear. The outsole was worn down considerably. The package was sent back to the address it came from.
 
If the product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will be...

emailed to you. The value of the gift card is the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.
 
An exception has been made, and an adidas gift card has been sent to your email address for the value of the product $65 dollars, plus $10 dollars for the return postage.
 
Thank you,
adidas America
Consumer Relations

Thank you for taking the time to contact us, your information has been forwarded to the correct persons for unsubscribing
 
Thank you,
adidas America
Consumer Relations

Hello [redacted], Thank you for reaching out. Unfortunately, it appears the missing items on your order were backordered and then cancelled due to an inventory issue. You will not be charged for these items. We are so sorry for this inconvenience. Thank you, adidas America Consumer Relations

Hello [redacted], We are sorry to hear about your product. Please contact adidas Consumer Relations to set up a defective return authorization. If your product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will be emailed to you. The value of the gift...

card is the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.  Please contact us at 800-448-1796. We are here Monday - Friday 7 am - 5 pm PST. Thank you,adidas AmericaConsumer Relations