DecKing Construction, LLC

Hello [redacted] , We are sorry to hear about your productPlease contact adidas Consumer Relations to set up a defective return authorizationIf your product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will be emailed to youThe value of the gift card is the amount indicated on your receiptIf you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issuedTaxes are not included Please contact us at 800-448-We are here Monday - Friday am - pm PSTThank you,adidas AmericaConsumer Relations

Hello [redacted] , We appreciate you taking the time to contact us about your concernsYou are more then welcome to return your custom miadidas Superstar shoes for a full refund A pre-paid return label has been sent to your email address, it will come from FedExOnce we receive the return package we will issue a full refund back to the original form of payment Thank you, adidas America Consumer Relations

Complaint: [redacted] I am rejecting this response because I wanted to wait until I actually receive the credit before accepting Adidas' solutionAs today, 1/3/17, I still have not received any credit from AdidasI called Paypal Credit today and confirmed there has been nothing credited Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The nearest adidas store to where I live is HOURS from here in San Francisco driving distance.I no longer drive and public transportations would take over 3!! hours to get to San Francisco Please do not tell me you cannot writea checkadidas.com is an international corporation Do you mean to tell me $is so important to adidas.com that you simply cannotwrite a check for $130? Impossible Unless you're bankrupt, of course then that may be the problem I worked for [redacted] formany yearsI KNOW every major corporation can write a check Taking public transportation to San Francisco is not even the pointadidastennis shoes do not and will not ever fit my foot as I have been explaining for over 1-1/years to you adidas tennis shoes are too wide formy foot and too wide for my heel That is not something I can change So please, do the right thing and refund my moneyTelling me you cannot write a check does not make any sense at all You are a legitimate corporation ! There are no excuses you can give me The shoes will never fit That will not change Sincerely, [redacted] ***

Hello [redacted] , Thank you for your responseWe are researching this situation furtherWe are also removing your email address from our email marketing listsWe do apologize for any inconvenienceThank you, adidas America Consumer Relations

Complaint: [redacted] I am rejecting this response because: The response has not resolved the problem There was no other incident, but returning an item few months ago that could have resulted in this It is shame and disappointing that Adidas is getting away with this business practice Sincerely, [redacted] ***

Hello [redacted] , We do apologize for any troublePlease take your receipt to one of our nearby adidas locations and explain the situation to the store managerThey should be able to assist in processing your refund If you would like to talk with us our number is 1-800-448-Thank you, adidas America Consumer Relations

Complaint: [redacted] I am rejecting this response because: the time that I have wasted must be compensatedA coupon to buy more defective products is an unacceptable solutionIn addition, I need prof that Melissa H [redacted] has been reprimanded for her poor work.Sincerely, [redacted]

Hello [redacted] , We do apologize for any inconvenience this may have causedPlease noteYour account has been credited in the amount of $the credit may take 3-business days to reflect on your account Thank you, adidas America Consumer Relations

Hello ***, Thank you for reaching out, and we do apologize for any inconvenienceWe have submitted a second lost package claim for your orderThis claim is still processing, and we do not have any updatesAs stated previously, claims can take up to days to be completedWe appreciate your continued patienceThank you, adidas America Consumer Relations

Complaint: [redacted] I am rejecting this response because: I did not receive a written apology for the absolutely [redacted] experience with adidas I requested a refund AND a written apology I've contacted you numerous times and only received a response once I contacted the Revdex.com I would like a formal written apology as I cannot get the VAST amount of time I spent on this matter back.Really, you refund my money with no apology? There is some serious re-training that needs to happen in your customer service department Consider my written apology a start As it stands right now, there's no way I'd purchase anything from adidas, even from another business Sincerely, [redacted] ***

Hello ***,Thank you for your responseUnfortunately we cannot issue refunds for return authorizationsOur systems simply do not have that capabilityWe are only able to issue merchandise credit in the form of digital gift cardsWe do apologize for the inconvenienceThank you,adidas AmericaConsumer Relations

Hello ***, Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your orderPlease note, refunds can take several business days to reach your accountThank you, adidas America Consumer Relations

Thank you for taking the time to contact us, your information has been forwarded to the correct persons for unsubscribing Thank you, adidas America Consumer Relations

This issue has been resolved, please close case Thank you, adidas America Consumer Relations

Dear ***, Please accept our apologies about the inconvenience you have experienced with placing an order for adidas NMD’s, unfortunately inventory is not always guaranteed As a good will gesture, we would like to offer you a $dollar digital gift card Please noteThe digital; gift card has been sent to your email address The digital gift card does not expireTo redeem your digital gift card, visit us at wwwadidas.com or any of our adidas retail locations and enter your code when you place your orderFor more details, please visit the Customer Service pages at adidas.com Thank you for choosing the official performance brand of the serious athleteWe look forward to seeing you at our site If we can assist in any way do not hesitate to contact us at [redacted] Thank you, adidas America Consumer Relations

Hello ***,Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your orderThis refund has gone back to your original form of paymentPlease note, refunds can take several business days to reach your accountThank you, adidas AmericaConsumer Relations

Dear [redacted] , I apologize for any confusion and hope to clarify how the authorization process works at adidas.com.When you press the submit button on the order form it sends what is called an authorization request to your credit card companyThis request includes the amount of the order as well as the billing information you included on the order form.Your credit card company not only verifies that the card is valid and that the amount is available, they also verify that the full billing information that was entered.If the card number is valid, and the funds are available, they put an authorization hold on the funds and return that information to us so the transaction can be completed.An authorization is a hold on the funds for a transfer of fundsThis hold is temporary and if the transaction isn't settled it will expire even without any actionIt is not a completed transaction and no funds are transferred at that time.If all of the information matches, and the bank authorizes the transaction, we will begin processing your orderOnce the order is ready to be packaged and shipped, the transaction is settledOnly after the transaction is settled are any funds transferred adidas America Consumer Relations

Complaint: [redacted] I am rejecting this response because: I’m already fed up with you guys so I don’t need the refund I just just won’t but from you guys ever again, however I never received a refund for my shipping and that’s all I’m asking for Sincerely, [redacted]

Hello ***,Thank you for your responseUnfortunately, we are unable to guarantee you a product in the next hype releaseWe do apologize for this inconveniencePlease continue to check adidas Originals on Twitter for the latest updates on upcoming releasesThank you,adidas AmericaConsumer Relations