DecKing Construction, LLC

Hello ***, Thank you for your responseUnfortunately, we are unable to issue a refund to your original form of paymentWe do apologize for any inconvenience or frustration this situation has causedThank you, adidas America Consumer Relations

Complaint: ***
I am rejecting this response because:in order to appeal the claim and disclose information adidas has to relinquish their rights because according to the investigation the driver says he dropped it in front of my door what am I suppose to say to the bank ?
Sincerely,
*** ***

Dear ***,We do apologize for the issues experienced with the adidas.comwebsite while attempting to place an order for the Yeezy BoostThe Yeezy 350Boost shoes sold out within a matter of minutes and the sheer volume ofcustomers attempting to order the Yeezy's delayed our website from
updatingcarts for several hoursWe have forwarded information about your experience tothe Originals team as well as our adidas.com call center for quality controlpurposesYou can check for future restocks and news regarding the Yeezy's athttp://www.adidas.com/us/kanyeWe are grateful for input such as yours expressing your experiencesrelating to our products. adidas strives to be the leading sports brandin the world, and your feedback is vital to achieving that goal. Please accept our apologies for any inconvenience this mayhave caused you.Should you have any further questions or comments, please contactour Consumer Relations Department at (800) 448-1796, between 7:am and 5:00pm PST, Monday through Friday. Kind regards,adidas AmericaConsumer Relations

Hi ***,Thank you for reaching outAfter conducting their investigation, FedEx determined that your order was delivered to the appropriate address, and your lost package claim was deniedTherefore, adidas is unable to issue a refund for this orderWe are not liable for packages that are lost or
stolen after they are deliveredWe apologize for the inconvenience. If you would like to talk with us our number is 1-800-448-We are here Monday - Friday am - pm PST.Thank you,adidas AmericaConsumer Relations

Complaint: ***I am rejecting this response because:
This is not what the customer service representative told me over the phone on Nov 23rdHe told me specifically that he could not change the size but he could cancel it for meSo I said "please go ahead"Also I confirmed with him whether the order is cancelled or notAnd he said "YES"He also asked me to just replace the order and that I can do it right away!" I listened to him and made the new purchase
If your customer service representative made a mistake, it is not the customer who should be punished! I am simply following what he told me! And as a business, you should not expect the customer to know that the policy is different than what the customer representative said!
I am very disappointed with AdidasYour reply tells me that you did not even bother reading my email
Sincerely,*** ***

Hi ***,Thank you for your responseUnfortunately we are not responsible for packages that are stolen from your addressWe apologize for the inconvenience. At this point we recommend you reach out to your bank to dispute the charges.Thank you,adidas AmericaConsumer Relations

Hello ***, We do apologize for any confusion or inconvenienceThe technical issue involving our return labels has been resolvedWe have sent you a return authorization for the item in your orderPlease use the return shipping label we sent to return your product for a full refundThank you,
adidas America Consumer Relations

Hello ***,We sincerely apologize for any inconvenience this may have caused youYou can send the product back for a full refund; we are unable to issue a 50% off promo codeWe did send out the 20% off promo code as promisedSince the 20% promo code does not meet your standards, we will send
you a $dollar accommodation gift card to your email address today.If you would like to talk with us our number is ***We are here Monday - Friday am - pm PSTThank you for your pursuit of the adidas brandIt’s always great to hear from customers who share our passion for sports and the sporting lifestyle. Thank you,adidas AmericaConsumer Relations

Hello ***, Thank you for reaching out, and we are sorry to hear about the troubleIt appears your most recent order from March was returned to our warehouseA full refund for this order has been issued to your original form of paymentUnfortunately the lost package claim on your October order
was denied, so we are unable to issue you a refund for this orderWe apologize for any confusion or inconvenience Thank you, adidas America Consumer Relations

Complaint: ***
I am rejecting this response because: once again adidas is not addressing the fact that two of their employees who could have informed me that if I did not return the items to the store and mailed them in that I would only receive a gift card for the amount of purchase Since I did not know this I mailed the unworn, in the original box, shoes and socks (also unworn with original packaging) back to adidas WITH the original receipt of purchase expecting a refund They also did not address how their employee who called himself a "returns manager" hung up on me Now adidas is refusing to credit my credit card for the amount of purchaseIf a company as big as adidas cannot access their own stores' transactions, how do they pay their taxes and know what revenue their stores are generating and what items are selling in their stores? Again this is the year so the response adidas is providing does not make any sense, nor is it good business This David vsGoliath mentality does not work for me and is also not good business adidas continues to dodge responsibility for their poor customer service and one-sided returns policy and keeps reading the same script I am a human, AND a customer, NOT A ROBOT, and I would like to be treated with respect and adidas should credit my credit card for the shoes and socks I returned to them $is a drop in the bucket for a company the size of adidas, but $is a lot of money for me I want my money back, not a store credit via gift card.Sincerly,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Helloyesterday I opened
a complaint against adidas the issue was a miscommunication on my end and the issue was resolved Im sorry for opening the complaint and the company is a excellent company in which I sop a lot with I had mixed up a tracking # and that caused the issue I would like the complaint closed and no action taken and this was a mistake on my end and I apologize for thisThank you again and sorry for the issue .The assigned ID # for the case was *** Again I would like the case closed and no wrong doing was done by the company
Sincerely, *** ***

Hello ***, Thank you for reaching outYou are welcome to return your order with free shipping up to days after the purchase dateWe have set up a return for your orderPlease use the shipping label we are sending you to return your itemsA full refund will be initiated to your original form
of payment when the shipping label is scanned at UPSWe apologize for the inconvenienceThank you, adidas America Consumer Relations

Complaint: ***
I am rejecting this response because:As I have done everything required by you Including forwarding the police report and notifying my bank and still have the charge indicated on my check statement and when I called to confirm receipt of the police report email informed it was never receivedAnd the beginning a fax number provided by to you to hurry things along does not work so this took time to straighten outA multi- billion dollar company with a fax phone that doesn't work along with disputing my $charge pretty sadMany inconsistencies and information from you is making this a very difficult process. I want that bogus charge eliminated and have someone find that police report that was sent and verified by email and fix your fax phone
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because the item in question still has not arrived, and will not for quite some time if at allAlso because of this I have yet to inspect the quality, and durability of the productIt was suppose to be shipped weeks ago, and arrive at the latest last Friday the 6th of MayAs you can see they did not ship it allegedly until last WednesdayI actually received the tracking information this past Saturday minutes after contacting the Revdex.com right after the Revdex.com contacted the businessThis leads me to believe they did not ship the item (if at all) until I contacted you about itThat is too short of time to make, and ship custom shoesI gave them weeks to make them, and by the looks of it I will not get my custom shoes but shoes that are not customThat is if these shoes ever show up. Sincerely,*** ***

Hello ***,We unfortunately don't offer refundsWe offer gift cardsonly, the refund would have to come from the original retailer. Thank you,adidas America Consumer Relations

Dear ***,
Thank you for contacting adidas America. We sincerely apologize for any inconvenience this may have caused youWe had a high volume of customers shopping our site, adding an item to your cart unfortunately does not guarantee a purchaseFor exclusive offers, latest product
info, please sign up for the adidas newsletter on www.adidas.com
Thank you,
adidas America
Consumer Relations

Hello ***, We do apologize for any confusionIt appears a member of our Consumer Relations team is working diligently to resolve this situationYou will be contacted directly when the issue has been resolvedThank you for your continued patienceIf you would like to talk with us our number is
1-800-448-Thank you, adidas America Consumer Relations

Hello ***,
The accommodation gift card has been resent to the email address provided
Thank you,
adidas Consumer Relations

Hello ***,Thank you for your response, and we do apologize for the confusionWe will investigate this issue internallyPlease continue to reach out to us via our contact methodsThank you,adidas AmericaConsumer Relations