DecKing Construction, LLC

Complaint: [redacted] I am rejecting this response because: Thank you, but what is the $to accommodate for? My daughter spent $to receive a faulty product Sincerely, [redacted] ***

Hello [redacted] , We are sorry to hear about your productYou have been sent some details regarding our return authorization processPlease respond to that email with the information requested, and we will set up a return authorization for youAt the end of this process, a gift card redeemable at adidas.com or in any adidas store will be emailed to youThe value of the gift card is the amount indicated on your receiptIf you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issuedTaxes are not included Thank you, adidas America Consumer Relations

Hello ***, The gift card number/pin is valid; the funds are available for useWhen trying to use the gift card you may want to call in the order to adidas.com, they can be reached @ If you would like to talk with us our number is 1-800-448-We are here Monday - Friday am - pm PSTThank you for your pursuit of the adidas brandIt’s always great to hear from customers who share our passion for sports and the sporting lifestyle Thank you, adidas America Consumer Relations

Complaint: [redacted] I am rejecting this response because: My response would be a rejection since I never heard back from the business

Complaint: [redacted] I am rejecting this response because: This response does not address my concern and is simply a repeat of information already heardIf this package does not reach me, I am out a Christmas giftI am not satisfied with this customer service Sincerely, [redacted]

Dear [redacted] , Thank you for contacting usUnfortunately, we experienced technical difficulties on Friday morning which impacted some of our consumersWe sincerely apologize for any inconvenience this may have caused you Questions about Order Status: If you successfully placed an order you will receive a confirmation email stating that your order is processingThis email is sent the same day an order is placed, so any consumers who successfully placed an order on Feb should have already received their confirmation emailThis email will be sent to the email address which was used during checkoutIf you did not receive an order confirmation email, your order was unable to fully complete Questions about Charges: adidas does not collect payment until we ship the corresponding orderIn the event that you see a pending charge on your payment method, rest assured the charge will only be completed if your order is successfully shippedAny pending authorizations that are connected to an unsuccessful order attempt have been reversed and should be reflected in your account as soon as the financial institutions can process themYour financial institution can provide you with more details about their authorization removal timelinesAfter the authorization is reversed it will appear as if the transaction did not even happen We hope we were able to address any questions you had for contacting us, but if you have further questions or concerns please contact us here or call us at 1-800-982-8AM ET – 11PM ET, days a week Kind Regards La'Kisha Your adidas online shop team

Complaint: [redacted] I am rejecting this response because:The Adidas website sent me the order receipt.It signs me order successfullyAfter one month, I asked them about my shoesThey told me they are sorry about they already canceled my orderBut they never tells me about thatThey wasted my time for the whole monthThus I was very mad.Sincerely, [redacted] ***

Hello ***, In reference to this complaint, an email has been sent to you with further instructionPlease check your email Thank you, adidas America Consumer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response becauseif they are in good condition, last more than day, and are my custom ordered shoes done specifically the way I want them I wouldn't even need to return themHowever if that's not the case (if they were not done to my specifications) then I will return them in that caseEither way I still have not received them, and they are now in JapanIt takes weeks (at least) to get an item from JapanYou've sent them late, and now they will take almost a month (at least) to get hereIt only takes you guys weeks to make a shoe, and you sent it out practically on the day it was suppose to arrive hereYou said to weeks to get to me, and it's looking more like months at least.Sincerely, [redacted]

Hello [redacted] ,Thank you for your responseUnfortunately, we are only able to provide merchandise credit for returns that fall outside of our 30-day time periodWe are unable to refund your original form of paymentWe apologize for any inconvenienceThank you,adidas AmericaConsumer Relations

Dear [redacted] , We do apologize for the issues experienced with the adidas.comwebsite while attempting to place an order for the Yeezy BoostThe Yeezy 350Boost shoes sold out within a matter of minutes and the sheer volume ofcustomers attempting to order the Yeezy's delayed our website from updatingcarts for several hoursWe have forwarded information about your experience tothe Originals team as well as our adidas.com call center for quality controlpurposesYou can check for future restocks and news regarding the Yeezy's athttp://www.adidas.com/us/kanyeWe are grateful for input such as yours expressing your experiencesrelating to our products adidas strives to be the leading sports brand in the world, and your feedback is vital to achieving that goal.Please accept our apologies for any inconvenience this mayhave caused you.Should you have any further questions or comments, please contactour Consumer Relations Department at ( [redacted] between 7:am and 5:00pm PST, Monday through FridayKind regards,adidas AmericaConsumer Relations

Complaint: [redacted] I am rejecting this response because: you did not resolve my concerns and offered no compensation for holding my money for over a weekI have escalated my issues with the Adidas Executice Office and the U.SFederal Trade CommissionSincerely, [redacted] **

Hello ***, Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the missing discount on your orderPlease note, refunds can take several business days to reach youThank you, adidas America Consumer Relations

Hello, The shoes are on the way, please contact once you receive them for a prepaid return label to send them back for the refund Thank you, adidas America Consumer Relations

Hello [redacted] , Please note, your account has been credited in fullYou should see the funds in your account in about 3-business days Thank you, adidas America Consumer Relations

Complaint: [redacted] I am rejecting this response because: Yes, I got my refund, but this is not the matter I am talking about, it's the attitude that Adidas Customer Service treated peopleI won't accept this until Adidas does anything about it.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I called fed ex they stated to contact adidas to get this resolved I called in on 8-16- And the person I spoke to said they seen that they would forward that to the supervisor and the refund would be issued in 30days How is this my fault? I have asked for other shipping methods I have called in many times about issues with your company I never received my order I called they stated there would be a refund Ok cool Now I call again and no refund How is this service? How can I get told by one rep one thing and another rep another thing? Seams like I was lied to huh? Please review that call and let me know what was said Sincerely, [redacted]

Hello ***, We are sorry to hear about your productA Return Authorization from Consumer Relations has been sent to your emailPlease follow the instructions detailed in that emailIf your product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will be emailed to youThe value of the gift card is the amount indicated on your receiptIf you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issuedTaxes are not included Thank you,adidas AmericaConsumer Relations

Hello [redacted] , Thank you for taking the time to contact us, we have forwarded your complaint to the appropriate person(s) for further researchOnce the research is complete we will reach out to you Thank you, Adidas America Consumer Relations