DecKing Construction, LLC

Hi *** *** Thank you for reaching outAfter conducting their investigation, FedEx determined that your order was delivered to the appropriate address, and your lost package claim was deniedTherefore, adidas is unable to issue a refund for this orderWe are not liable for packages that are
lost or stolen after they are deliveredWe apologize for the inconvenience. At this point the only other option is to reach out to your bank to dispute the chargeThank you, adidas America Consumer Relations

Dear ***,
Thank you for contacting adidas America. We sincerely apologize for any inconvenience this may have causedYour account has been credited in fullWe have also sent you a separate email with a $dollar accommodation adidas gift card
Thank you,
adidas
America
Consumer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

Hello,
Please note, a manual credit had to be issued, it was issued on 1/10/you should see the credit shortly
Thank you,
adidas America
Consumer Relations

Complaint: ***
I am rejecting this response because:My Complaint is not because of the shoe is defective, and I don't want to chance being rejected and eating the cost of shipping both ways.The DURABILITY of the materials used is the issueThere ripping all over the place and like I said before I only play once a week INDOORSThis solution is unacceptable and I would like a better one.
Sincerely,
*** ***

Hello *** **, Thank you for your responseAs a one-time exception, we have issued you a refund for your missing orderPlease note, we will not be able to make another accommodation like this in the futureIf you have another missing package, then we will follow the investigation proceduresIf you would like to talk with us our number is 1-800-448-We are here Monday - Friday am - pm PSTThank you, adidas America Consumer Relations

Hello ***,
Thank you for taking the time to contact us! We do apologize for any inconvenience this may have causedPlease noteThe hold on your account has been released as of today; the funds should fall off shortly
Thank you,
adidas America
Consumer Relations

Hello ***,
We would like to let you know that an updated email has been sent to you with instructions about the return processThe email was sent to the email address on the order
We do apologize for any inconvenience this may have caused
Thank you,
adidas
America
Consumer Relations

Hello ***,Thank you for reaching out, and we apologize for the delayYour complaint has been passed along to the district manager in charge of that storeIf they require more details about the incident, they will reach out to you directlyWe do apologize for any inconvenienceThank
you,adidas AmericaConsumer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI tried to upload pictures of my Amazon.com receipt and also pictures of the shoe in question but the Revdex.com website won't allow it for some reason
Sincerely, *** ***
Name: *** ***
*** *** *** **
City, State and Zip Code: Lakewood, OH
Phone number: *** ***
Email address: ***72***
ART # (digit numeric or alphanumeric code on the product tag-for reference, please refer to the photograph at the bottom of this email): N/A No photograph for reference
Production date (found on the same tag as the article number in the form of mm/yy-see photograph at the bottom of this email): N/A No photograph for reference attached
Size:
Brief Description of Issue with Product: Shoe isn't true to size, Fit fine for minutes then started to "stretch" especially in toe area and left too much room between big toe and nose of the shoeUnwearable.
Do you have a receipt?: Yes, Amazon.com
adidas.com order number (if applicable): Amazon.com order # ***

Dear ***,
Thank you for your interest in the adidas brandYour order *** was cancelled due to the use of improper ordering techniquesIn this case, no further action will be taken
Thank you,
adidas America
Consumer Relations

Hello ***, Thank you for taking the time to contact usUnfortunately we do not handle complaints about our authorized retailers through this officeWe would suggest reaching out to our corporate switchboard at 800-289- Thank you, adidas America Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***, Can you please provide the store location? Thank you,adidas AmericaConsumer Relations

Hello ***,Thank you for your replyAs stated previously, Consumer Relations unfortunately does not have access to the point of sales system within our stores, so therefore we are unable to issue refunds for transactions that happen within the storeAccording to our records, it appears you already have been given a credit in the form of a digital gift card for items you returnedWe do apologize for any inconvenienceIf you would like to talk with us our number is 1-800-448-We are here Monday - Friday am - pm PST.Thank you, adidas AmericaConsumer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will call the number that was given in the response to arrange return and full refund as soon as I receive my order
Thank you for solving this case
Sincerely, *** ***

Hello ***,
It looks there was an authorization hold on the gift cardThe hold has been released, and the funds are now available for use
Thank you,
adidas America
Consumer Relations

Hello ***,
In reference to your issues placing orders on adidas.com, please let us know if this is something you are still experiencingWe would have to do further research to try an have it resolved
Thank you,
adidas Consumer Relations

Hello ***,We do apologize for any confusion or inconvenienceAccording to the tracking number, it appears your order has been deliveredIf you still haven’t received this order, please let us know and we can start a lost package investigation for youThank you,adidas AmericaConsumer Relations

Hello ***, Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your orderPlease note, refunds can take several business days to reach your accountThank you, adidas America Consumer Relations