DecKing Construction, LLC

Hello [redacted] , We will process your return within 7-[redacted] business days of receipt and apply a credit to your original payment methodWe received your return on 9/23/You’ll receive an email from us when this is completeA credit will appear on your next statement, depending on the issuing bank and billing cycleWe do not refund shipping charges*During peak seasons please allow up to business days for your return to processIf your order was purchased with a gift card, your refund will be issued to a new adidas gift card sent to the shipping address on your order via USPSIf your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card first and sent to you via USPSAny remaining credit owed will be applied to your original payment credit card Thank you,adidas AmericaConsumer Relations

Complaint: [redacted] I am rejecting this response because: I never got the coupon, yes I checked my spam, junk, other folderIf you wanted to compensate me at least get it right this time unlike the wrong shoe size that was sentCan you please fix this?? Sincerely, [redacted] **

Hello [redacted] , Thank you for taking the time to contact usWe have created a return for you in our systemYou should see an email with a return label in your inbox shortlyPlease use this label to return the product back to usThank you, adidas America Consumer Relations

Hello,
Thank you for taking the time to
contact us. To ensure the best possible service, please contact our Licensee
Agron the adidas distributor for bags, caps, balls (excluding soccer balls), baseball gloves, football gloves, socks, and other accessories.
Agron
*** ** *** *** *** ***
Los Angeles, CA
Phone: *** ***
Fax: *** ***
Our mission is to be the best sports brand in the world. Consumer feedback is vital to achieving our goal. Thanks again
Consumer Relations
adidas America
www

Hi ***, Thank you for reaching outAfter conducting their investigation, FedEx determined that your order was delivered to the appropriate address, and your lost package claim was deniedTherefore, adidas is unable to issue a refund for this orderWe are not liable for packages that are
lost or stolen after they are deliveredWe apologize for the inconvenience. At this point, the only other option is to reach out to your bankThank you, adidas America Consumer Relations

Hi ***, Thank you for reaching outAfter conducting their investigation, FedEx determined that your order was delivered to the appropriate address, and your lost package claim was deniedTherefore, adidas is unable to issue a refund for this orderThe package was the appropriate weight when it
was deliveredWe are not liable for packages that are lost or stolen after they are deliveredWe apologize for the inconvenience. At this point the only other option is to reach out to your bank to dispute the chargeThank you, adidas America Consumer Relations

Complaint: ***I am rejecting this response because: it's have been a month since I first placed that order, I finally reached to Online Chat in
Adidas.com, I was still upset about waiting so long, so I complained to Online Rep guy named Matt, he said he couldn't do anything, and asked me to deal with FedExBefore I had my problem resolved(I wanted refund), this Matt guy just closed my chat box and ended the conversation, that was so rudeI was saying I have waited long enough, so I didn't want to wait anymore to deal with FedEx or something, before I said I wanted refund, he just closed the conversationI am very very very angry about this actionNot to mention I have bad online shopping experiences with Adidas.com that I placed orders online, one of them they shipped me the wrong shoes, after I reordered that, they never shipped my shoesNO ONE EVER responded my emailsI want you to handle this Matt guy issueI want Revdex.com to have this on file that Adidas has every bad customer service.Sincerely,*** ***

Hello ***,In reference to this complaint, it has been forwarded to
the district managerThey should be in contact with you shortlyThank you,Consumer Relationsadidas America

Complaint: ***
I am rejecting this response because:In the email I received it also said that if you were unsatisfied or have any problems/questions I could call backAlso one of the representatives I talked to said that with defective products you could receive your money back the way you payed for itAnd through all the confusion, poor service, and horrible communication I think I should receive my money back because I don’t want to purchase anything else from AdidasEver again.
Sincerely,
*** ***

Hello ***, Thank you for taking the time to contact us, and we apologize for any confusion or inconveniencePlease note, a digital gift card has been emailed to you for the amount of your defective productThank you, adidas America Consumer Relations

Hello ***, We do apologize for any confusionWe understand that this situation is frustrating, and we appreciate your feedbackWe have passed your comments along to the appropriate team.If you don't see the refund from your March order already, you will see it in a few business days. Thank you, adidas America Consumer Relations

Hello ***,In reference to this complaint, no further action will be taken.Thank you,adidas AmericaConsumer Relations

Hi ***,Thank you for reaching outWe do not have access to the transactions that occur in our stores, so if you send a product back through Consumer Relations, we are unable to refund your original form of paymentWe are only able to provide merchandise credit in the form of a digital gift card as
credit for your returnAs part of our return authorization process, you do return the product at your own cost, and then we reimburse you up to $on your gift cardUnfortunately we do not issue more than a $credit for shipping chargesWe apologize for any confusion or inconvenienceIf you would like to talk with us our number is 1-800-448-We are here Monday - Friday am - pm PST.Thank you,adidas AmericaConsumer Relations

Hello ***,
Please accept our sincere apologies for the difficulties you have experienced with adidas America
We have forwarded your complaint to the district Manager for this locationThey should be in contact with you shortly
Thank you,
adidas America
Consumer
Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *'***

Complaint: ***I am rejecting this response because:This is not a resolution of my issueI want to respectfully inform you that I am already aware of all of the polices you stated in your messageHowever, you aren't doing anything to help me get my pair shippedThe hold went off of my card it is as if nothing has happenedI am extremely upset and disappointedI would like to talk to someone in the CEO's office please. Sincerely,*** ***

Hello ***,
Please check your email, we Re-triggered the refundYou did pay in the form of a gift card, so you will receive a new gift card
Thank you,
adidas America
Consumer Relations

Dear *** We are happy to inform you that your account has been credited in the amount of $for order number *** Your credit was issued to the original method of paymentPlease note that it can take up to one full billing cycle for your refund to appear on your credit card
statementFor purchases made with a gift card your refund will be applied to a new gift card and mailed to youYou should expect to receive your new gift card within days. We ask that you keep this e-mail in your files as confirmation of your credit. Thank you,adidas America Consumer Relations

Dear ***,
We are happy to inform you that your account has been credited in the amount of $for order number ***.Your credit was issued to the original method of paymentPlease note that it can take up to one full billing cycle for your refund to appear on your
credit card statementFor purchases made with a gift card your refund will be applied to a new gift card and mailed to youYou should expect to receive your new gift card within days.We ask that you keep this e-mail in your files as confirmation of your credit.Thank you,
adidas America
Consumer Relations