DecKing Construction, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,Thank you for taking the time to contact us! We unfortunately don’t handle Reebok complaints; they need to go directly through ReebokPlease contact Reebok at https://e-com.secure.force.com*** or by calling 1-866-870-***They would be more than happy to help
Thank you,adidas AmericaConsumer Relations

Hello *** ***, We do apologize for any confusion or inconvenienceWe are in the process of submitting a second lost package claim for your orderPlease be aware, this can take up to days to be completed, but it is often much soonerIf FedEx denies this claim a second time, we will not be able to issue you a refundThank you, adidas America Consumer Relations

Hello ***,Thank you for reaching out, and we do apologize for any confusion or inconvenience this situation has causedDue to security reasons, we must follow specific procedures in regards to fraudulent order claimsWe can only cooperate with official police investigationsIf you haven’t
done so already, please dispute the charge with your bank and file a police report so we can assist further If you would like to talk with us our number is 1-800-448-Thank you,adidas AmericaConsumer Relations

Hello ***,
We do apologize for any inconvenience this may have caused, if you can please provide the gift card number we would be happy to release any funds that are being held
If you would like to talk with us our number is 1-800-448-We are here Monday - Friday am - pm PST
Thank you for your pursuit of the adidas brandIt’s always great to hear from customers who share our passion for sports and the sporting lifestyle
Thank you,
adidas America

Dear ***,
I apologize for any confusion and hope to clarify how the authorization process works at adidas.com.When you press the submit button on the order form it sends what is called an authorization request to your credit card companyThis request includes the amount of the
order as well as the billing information you included on the order form.Your credit card company not only verifies that the card is valid and that the amount is available, they also verify that the full billing information that was entered.If the card number is valid, and the funds are available, they put an authorization hold on the funds and return that information to us so the transaction can be completed.An authorization is a hold on the funds for a transfer of fundsThis hold is temporary and if the transaction isn't settled it will expire even without any actionIt is not a completed transaction and no funds are transferred at that time.If all of the information matches, and the bank authorizes the transaction, we will begin processing your orderOnce the order is ready to be packaged and shipped, the transaction is settledIn this case, the order failed during the processI know that’s a lot of information to take in, so please reach out if there’s anything we can clarify for you
Thank you,
adidas America
Consumer Relations

Hello ***, The order number provided is invalidadidas.com order numbers start with ADplease provide a valid order number, or call the corporate office at 1.800.448.1796We are here Monday-Friday 7am-5pm PST Thank you,adidas AmericaConsumer Relations

Complaint: ***
I am rejecting this response because:The company failed to assure packages are delivered when I was present at home, to even state that they are not responsible for a package that is lost is neglectful customer serviceWill not be shopping with them again and will certainly disputes with my bank.
Sincerely,
*** ***

Hello ***,
This order has been approved for a return; please let us know if you need a pre-paid return label sent to you
Thank you,
adidas America
Consumer Relations

Complaint: ***
I am rejecting this response because: Your company continues to 'dodge' any responsibility for failing to cancel the order(s) once they were clearly identified as fraudulent charges is deeply disconcerting to meI am also awaiting responses from the Texas Attorney General's Office as well as the Federal Trade Commission inquiryA reasonable and prudent person would expect a business to immediately cancel any / all order(s) identified as fraudulent as is the case in this matter
Sincerely,
*** ***

Hello ***,Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your orderPlease note, refunds can take several business days to reach your accountThank you, adidas AmericaConsumer Relations

Complaint: ***I am rejecting this response because: The business has not replied with what needs to be
done, we have already sent pictures and a response with what is wrong with the shoesThey also have no responded to any of the ther emails that were sent and we have yet to receive instructions on how to send the shoes back. Sincerely,*** ***

Order *** was not a complete order The order did not fully process The Yeezy Boost was a limited release and sold out on the release day adidas is unable to fulfill this order attempt
This was not a canceled order as the order did not process through the
internal order systems
We do have record of an order attempt (which was the authorization hold) of funds, but due to the demand of the item the order did not proceed past the authorization stage

Hello ***,Thank you for reaching outWe apologize for the confusion and frustration this situation has causedSince we have provided you with an accommodation gift card, a refund for your order, and several promotional codes over a period of time, we unfortunately are unable to compensate
you furtherWe are sorry for the inconvenienceThank you,adidas AmericaConsumer Relations

Complaint: ***I am rejecting this
response because: the retailer failed to provide a response detailing why my order was processed, charged, and shipped, only to be recalled by adidas I was then provided with lies via email about the reasoning behind my order being canceled I was not provided any detailed description of what adidas has deemed "improper ordering techniques" and do not consider the contract established between adidas and myself resolved as adidas has violated the contract that they entered into with me on June 11th
Sincerely,*** ***

Hello ***,Thank you for your response, and again we apologize for the confusionPlease have the police department send the official police report to the following email: ***@cs.adidas.comWe would be happy to assist with their investigationUnfortunately only your bank will be able to reverse the fraudulent charge on your accountPlease work with the bank to have these funds returned to your accountIf you would like to talk with us our number is 1-800-448-Thank you,adidas AmericaConsumer Relations

Hello,
I’m sorry to her that your order was canceled, and apologize for the inconvenienceWhen placing orders online it’s not always a guarantee For the inconvenience we will email you a 40% promo code for www.adidas.com, please noteSome exclusion do apply.Thank you,Adidas AmericaConsumer
Relations

Complaint: ***
I am rejecting this response because:
How are you guys not held liable? You guys chose FedEx as your carrier, they claimed they delivered the packages but I never received my stuff! So now you're telling me it's my fault for ordering from you guys? Thanks a lot! I want my money back now and I am refusing to accept your bs response!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The package was not received and was not delivered in my apartment complex. Please see attached email confirmation from Phil our assigned concierge that day and his conversation with the FedEx delivery guy Gerrard who confirmed that it was a missed delivery. Go check the delivery receipt and compare that to our apartment complex time log as confirmed Delivery receipt states the item was delivered 9:AM on 11/27/17. But the first delivery of FedEx on our apartment was on 1:PM on 11/27. This is why the FedEx Delivery guy confirmed it was a missed deliveryI also talked to FedEx Supervisor and they told me that they tried to recover my package but it could not be found anymore where they delivered it. I have been going through this with you since November of and this is a very unpleasant experience for me. I have been a loyal Adidas customer and spent thousands of dollars already with your product. Specially the Yeezy's. You can check my records. Also you can call me or my apartment complex and talked to our management team if you have any questions and confirm everything
Sincerely,
*** *** ***

Hello ***,
Please proved the address to where you sent your socks to, along with the return tracking number?
Thank you,adidas AmericaConsumer Relations