Delaware Valley Transmission

Good Afternoon,Company records confirm a claims form was mailed to you on 7/2/ and 7/However, I personally mailed a claims form to you today(7/20/16) at [redacted] , Morrisville, PA ***Thank you

Good Morning Ms [redacted] ,PECO has addressed this issue with you and has advised you of PECO's position in accordance with the appropriate PUC regulations If you are not satisfied with PECO's response, it is your right to contact the Public Utility Commission(PUC) at ###-###-#### or by writing to the following address: Pennsylvania Public Utility Commission, [redacted] ***, Harrisburg PA 17105-Thank you

[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Per our conversation today, 5/19/17, we confirmed an account balance of $5,710.93, which includes a past due of $5,and current charges of $due by 6/7/A final balance of $5,transferred to the account from [redacted] on 11/1/You have agreed to assume responsibility for the balanceFinancial information was obtained and the total balance of $5, has been placed on payment terms in monthly installments of $in addition to current monthly chargesYou currently do not have a balance due The next scheduled meter reading date is 6/19/You agreed and stated satisfied

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

MESSAGE FROM BUSINESS:PECO was never contacted by the customer regarding this issue Please encourage them to contact PECO at ###-###-#### to speak with a representative.12/16/- Per payment processing, this claim was incorrectly filed against PECOThe customer needs to pursue this matter with his bankAn attempt was made to contact [redacted] on 12/17/ to advise him of this informationThere was no answer and a message was left advising him to contact the company

Good Afternoon,PECO has addressed this issue with you and has advised you of PECO's position in accordance with the appropriate PUC regulations If you are not satisfied with PECO's response, it is your right to contact the Public Utility Commission(PUC) at ###-###-#### or by writing to the following address: Pennsylvania Public Utility Commission, POBox 3265, Harrisburg PA 17105-Thank you

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, it is their right to contact the [redacted] (PUC) at ###-###-#### or by writing to the following address: Pennsylvania [redacted] , [redacted] ***, Harrisburg PA 17105-

Good Afternoon [redacted] , Per our conversation today, please see belowThanks 4/17/The owner of the property, [redacted] , contacted the company and confirmed [redacted] is his new tenantAlong with [redacted] ’s confirmation and the documentation submitted by Mr Torres, new service was established in his name under account number [redacted] effective 4/1/Service is now on and activeAn attempt was made to contact him to advise of the approvalUnfortunately, there was no answer and a message was left on the answering machine I spoke with the owner, [redacted] (###-###-####), and he confirmed [redacted] and [redacted] are both his tenant’s at [redacted] *, effective 4/1/He stated there was no relation to the prior customer, [redacted] He confirmed [redacted] left the property toward the end of March and still owes him rentBased on the landlord’s testimony, [redacted] , has been added to the account as the secondary account holder [redacted] was contacted and advised of this information in which she agreed, confirmed no additional issues, and stated satisfied

Good Morning [redacted] ,Company records confirm an attempt was made to have a technician visit the property on 3/24/16, but there was no one available when the technician called while en route and when she arrived at the propertyCompany records confirm Supervisor Thomas L [redacted] has left a message with you in regard to re-scheduling the appointment and he left his direct contact informationPlease contact MrL [redacted] at ###-###-#### to re-schedule the appointment so your concerns can be addressed in detailThank you

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.11/4/- The customer was advised that the company reserves the right to bill a deposit when there are delinquent paymentsThe deposit is warranted and will not be waivedThe account was placed on budget billingThe customer agreed and is satisfied

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.Customer initiated a former address investigation on 2/2/On 2/12/a telephone attempt was made to contact herThere was no answer and a message left on the machineA letter was mailed advising her to contact the company and supply proof as to where she was residing during the disputed periodOn 3/3/15, the investigation was closed due to no response or documentation being received from the customer and a written utility report was mailed advising the customer of the company's positionThe customer initiated another former address investigation on 5/1/On 5/5/the customer confirmed she lived at the property and there was a domestic dispute between her and her roommate and she left her roommate thereRepresentative confirmed account on CAP with her financial information and she was advised she could press charges against her roommate since PECO does not get involved with domestic disputesRepresentative advised she is responsible for the balanceShe did not agree and stated she was not going to pay the bill prior to discontinuing the call (customer hung up on Rep)On 5/28/the investigation was closed and a written utility report was mailed re-iterating the company's position

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.9/2/- Slam dispute initiatedCustomer referred back to supplier in regard to any refundCustomer satisfied

Good Afternoon, PECO has addressed this issue with you and has advised you of PECO's position in accordance with the appropriate PUC regulations If you are not satisfied with PECO's response, it is your right to contact the Public Utility Commission(PUC) at ###-###-#### or by writing to the following address: Pennsylvania Public Utility Commission, POBox ***, Harrisburg PA ***-***Thank you

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.11/17/- Permanent repairs made by Miller Brothers on 11/17/ Work order# [redacted] Customer satisfied

Good Evening Ms**, Per our conversation today 4/27/16, you confirmed PECO's 3rd party contractor was at the property on 4/18/and assessed the work that needed to be doneYou were advised you would be contacted directly by PECO in regard to when the work will begin in which you agreed

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, it is their right to contact the Public Utility Commission(PUC) at ###-###-#### or by writing to the following address: Pennsylvania Public Utility Commission, POBox ***, Harrisburg PA ***-***

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.4/30/- The customer was advised budget amount increased due to increased usage in the Winter

Complaint: [redacted] I am rejecting this response because: -------- Forwarded message ----------From: Revdex.com of Metro Washington DC < [redacted] >Date: Mon, May 23, at 9:AMSubject: Fwd: Complaint# [redacted] In Response To Email I Received From B.B.B On May 2nd Saying U All Haven't Heard From MePhoto Of PECO Sending Me A Shut Off Notice Today May 21st About The Electric Bill That I Was Disputing With B.B.BThat I Didn't Use That Much Electric.To: [redacted] ---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Sun, May 22, at 1:AMSubject: Complaint# [redacted] In Response To Email I Received From B.B.B On May 2nd Saying U All Haven't Heard From MePhoto Of PECO Sending Me A Shut Off Notice Today May 21st About The Electric Bill That I Was Disputing With B.B.BThat I Didn't Use That Much Electric.To: [redacted] Photo Of Shut Off Notice From PECOToday May 21st saying they r gonna shut my electric offIf I don't pay before May 31st I didn't use that much electricThis stupid crazy lying idle boy William C [redacted] told PECO EmployeesTo jack up my electric bill since 2-27- till presentTo try to use PECO Employees to try to set me upTo try to get killed so I won't come to court & testify against himBy PECO Employees telling me they need to come in my apartment to read my meterWhen they don't the meter is outside of my apartmentRespond A.S.A.P Thank-You Don't listen to nothing stupid William C [redacted] tells u all report him to the copsThey got to lock him up on that outstanding bench warrant they have for his arrest Regards, [redacted] ***

Good Afternoon [redacted] , Per our conversation today, we confirmed your concerns have been resolved to satisfactionThe meter has been removedThank you for your patience

A former address investigation has been initiated on [redacted] ’ account in regard to [redacted] and an investigator from that department is going to call him at ###-###-#### to address his concernsWe will be contacting him asap