Delaware Valley Transmission

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.6/1/-
Customer advised of deposit policy, which states must pay bill in full and on time for consecutive months prior to it being refunded with interestCustomer does not agree

Good Afternoon *** *** Per our conversation earlier today, your concerns have been escalated to management in the Credit DepartmentYou will be contacted within hours in regard to your concernsThank you in advance for your time and patience. Dana H***Business Analyst***

Good Afternoon *** ***, Per our conversation this morning, I was able to confirm work order number *** and the work is scheduled to be completed in July If you are not satisfied with PECO's response, it is their
right to contact the Public Utility Commission(PUC) at
###-###-#### or by
writing to the following address: Pennsylvania Public Utility
Commission, POBox 3265, Harrisburg PA 17105-Thank you

Good Afternoon Ms***,Company records confirm you spoke with a supervisor on 4/20/and your issue was resolved(med cert approved)You stated you were satisfiedThank you

Good Afternoon *** ***
PECO has addressed this issue with you and has advised you of
PECO's position in accordance with the appropriate PUC regulations. If you are not satisfied with PECO's
response, it is your right to contact the Public Utility Commission(PUC) at ###-###-#### or by
writing to the following address: Pennsylvania Public Utility Commission, POBox 3265, Harrisburg
PA 17105-
Thank you

Good Afternoon ***
Per our conversation today, your concerns have been escalated to management to investigateYou will receive a call within hoursThanks in advance for your time and patience. Dana H***
*** ***
***

Good AFternoon *** ***,
Company records confirm, PECO has addressed this issue with you and has advised
you of their position in accordance with the appropriate PUC
regulations. If you are not
satisfied with PECO's response, it is your right to contact the Public
Utility
Commission(PUC) at ###-###-#### or by writing to the following address:
Pennsylvania Public Utility Commission, POBox 3265, Harrisburg PA
17105-3265. Thank you

Good Morning [redacted],We are in receipt of your complaint and a representative will contact you within 24 hours. I can be reached at ###-###-#### if you have any additional concerns. Thank you and we look forward to speaking with you.Dana H[redacted]Analyst-Customer Relations

So this is my 3rd complaint about the same company that refuse to rectify the problem. PECO admitted wrong when they credited back the $2,202.67 that they stole from my bank account last month. Then they send a new bill for the exact same amount but this time they are adding a "$20.00 Return Fee"...

and they are threatening "Further Collection Action". On top of all that, I called to get this straightened out, got transferred 3 times (Denise J[redacted], James ???? and Keisha M[redacted])). Keisha M[redacted] was kind enough to lie to me and hang up on me not once, but twice.So, we got this credited back to my account last month. We will need to go further this month as they continue to send me a bill for the same amount they admitted a mistake on. Also, Keisha M[redacted]'s rudeness needs to be brought to the attention of upper management as she is giving PECO a black eye.

Good Afternoon [redacted],PECO has addressed
this issue with you and has advised you of PECO's position in
accordance with the appropriate PUC regulations.  If you are not satisfied with PECO's
response, it is your right to contact the Public Utility Commission(PUC) at
###-###-####...

or by writing to the following address: Pennsylvania Public
Utility Commission, P. O. Box [redacted], Harrisburg PA [redacted]. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

We have just received the claim form. This doesn't solve the issue being we already had...

to replace all the appliances stated in the previous complaint. The lack of training clearly delayed the process and I don't trust that peco has even the slightest bit of compassion for what we've gone through. Due to their lack of customer service skills.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: to be clear - my biggest qualms here are:1) The inability of your customer service reps to view the account and tell me what steps have been taken or attempted.  Nearly every single time I called I got a different version of things that happened - one person told me a tech came out on Friday, someone Friday evening had NO information for me (should have known a tech had been there that day), and someone on Monday also was unaware that action had been taken.  It made the whole situation even more needlessly confusing when I did not have proper information to go on (or was not able to fully trust the information I was getting).2) Being told on Thursday 7/20 that a technician would come "sometime within the next 72 hours".  In hindsight, FOUR days later, I learned that the first technician actually did come on Friday 7/21.  However, this technician never contacted me, and your customer service reps were not able to confirm this happened on either Friday OR Monday (in fact - someone on Monday said a technician came on Thursday)  Do you see why this was so convoluted and frustrating?  As far as I knew, I had waited for a whole 72 hour window with no interaction, and was then terrified by the possibility of having to possibly wait another 72 hours.3) I have a separate qualm with how ridiculous it is to tell a new customer that a technician will be able to come out to their apartment "sometime within the next 72 hours (except Sundays)" and only being told that the technician would contact me 30 minutes before.  As unfair as that alone feels, it is exponentially compounded if the technician comes and NEVER CONTACTS ME (compounded by the fact that the customer service reps who answer the phones all had different conflicting stories).  As far I knew until Monday morning, no technician had even come.  Please imagine sitting in a new apartment all day on a Saturday with no electricity, praying that a technician will show up so that you won't have to wait until Monday for electricity.  It was just shockingly bad communication on several different levels and caused me great amounts of stress and anxiety.
Regards,
[redacted]

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.4/30/15 - The...

customer was advised budget amount increased due to increased usage in the Winter.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, it is their right to contact the [redacted](PUC) at ###-###-#### or by writing to...

the following address: Pennsylvania [redacted], Harrisburg PA 17105-3265.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank You to the Revdex.com for all of your work and to PECO Thank You for such a professional response and a fantastic job,once again Thank You !
Regards,
[redacted]

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.4/24/15 -...

Customer advised to pay $456.74 to reinstate current agreement. Customer declined and posted full balance payment of $1,534.16. Customer satisfied.

Good Afternoon,PECO has addressed this issue with youand has advised you of PECO's position in accordance with the appropriate PUC regulations.  If you are not satisfied with PECO's response, it is your right to contact the Public Utility Commission(PUC) at ###-###-#### or by writing to the...

following address: Pennsylvania Public Utility Commission, P. O. Box 3265, Harrisburg PA 17105-3265. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: PECO has never contacted us after we filed this complaint with Revdex.com. The problem complained is still outstanding.
Regards,
[redacted]