Delaware Valley Transmission

Good Afternoon [redacted]I have forwarded your information and you will receive a call within 24 hours in regard to your concerns. Thanks in advance for your time and patience.  Dana H[redacted]Business Analyst - PECO[redacted]

Good Morning [redacted]Per our email exchange, please see below confirming your satisfaction. Thanks and enjoy your day.  
Yes,
I agree. Thanks you.
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Thanks for getting back to me.
Do you agree to the portion of my email in red? If so, reply back to this email
stating yes, I agree. Thanks.
 
Mr. Dana L. H[redacted]
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Thank you for responding to the complaint in such a timely
fashion. How can I further assist?
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I am contacting you in regard to the Revdex.com Complaint you filed
on 5/11/17. Below, you will find a resolution, but it will require you to reply
back to this email or calling me directly at [redacted] Thanks and I look
forward to hearing from you.
 
 
Late payment charges are assessed at 1.5% of the amount
that is late and late charges will accumulate when account continues to carry a
past due balance. The monthly bill rendered on 4/11/17 listed late charges of
$82.52; however, these are not late charges for one bill period. They are an
accumulation of late charges over several bill periods; monthly bill rendered
10/7/16(late charges $2.77), monthly bill rendered 11/7/16(late charges $2.32),
monthly bill rendered 12/8/16(late charges $7.54), monthly bill rendered
1/11/17(late charges $16.93), monthly bill rendered 2/10/17(late charges
$23.49, and monthly bill rendered 3/13/17(late charges $29.47). The late
charges are warranted. However, as a onetime courtesy,
the company is willing to cancel late charges totaling $82.52. If the customer
agrees, this will result in a credit of $57.79 to be applied toward the
subsequent bill(s) until depleted. If full payment does not post to the account
on or before the due date each month, the agreement will default and late
charges will be assessed. The credit will be applied to the payment agreement
installment of $124.29 and the current monthly charges when the meter is read
on 6/9/17. The customer currently does not have a balance due.
 
Mr.
Dana L. H[redacted]
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[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.9/4/15 -...

Customer advised payments received and account currently does not have a balance due. Customer satisfied.