Delaware Valley Transmission

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I wish for the department manager to contact me Regards, [redacted]

Good Evening [redacted] ,Company records confirm a high bill investigation was initiated on your account on 6/24/A representative from the high bill department will contact you within days in an attempt to resolve your issue(s)Thank you

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.10/23/- Technician arrived at the property and made necessary repairsCustomer satisfied

Good Morning [redacted] We are in receipt of your complaint and it has been forwarded to our CAP DepartmentYou will receive a call within hours in regard to your concernsThanks in advance for your patienceDana H***Business Analyst - Customer Relations [redacted]

Good Afternoon,Please contact our office at ###-###-#### to discuss your concerns in detail and a possible payment arrangementThank you

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.6/25/- Former address investigation confirmed customer resided at property with other family members making her responsible for the balanceShe was advised balance is warranted and will not be removedCustomer did not agreeWritten utility report sent confirming company's decision

Good Morning [redacted] ***,Please see below in regard to your Revdex.com complaintI can be reached at ###-###-####(Dana H***)Thanks in advance.7/19/You contacted the company and requested to establish new service in your name at [redacted] ***An order was issued to have the service restored in your name remotely under your new account, ***-***However, the remote connect failedAs a result, an order was issued to have a technician visit the property within hour, change the meter, and physical restore service 7/20/Technician visited the property and removed AMI meter [redacted] (reading ***) and installed new AMI meter [redacted] and set at Service was restored 7/24/You filed a complaint with the Revdex.com, [redacted] 8:49AM You contacted the company and stated you still did not have serviceYou were advised the remote connect failed on 7/19/17; however, a technician visited the property on 7/20/17, changed the meter, and restored serviceYou confirmed no powerThe representative advised you to check the breakers at which time you stated you did and there still was no powerAs a result, the representative issued an emergency order to have a technician visit the propertyOn the same day at 3:51PM a technician visited the property and reset the main circuit breaker at the meter and service was restoredTechnician confirmed voltage was good(121/121/211) The customer filed 8/4/I attempted to contact you in regard to the Revdex.com complaintThere was no answer and a message was left on the answering machine advising you to call me backI also mailed a Claims form to you for the loss of food

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, it is their right to contact the Public Utility Commission(PUC) at ###-###-#### or by writing to the following address: Pennsylvania Public Utility Commission, [redacted] ***, Harrisburg PA 17105-

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am very excited to now have electric after two weeks Thank you for your time Regards, [redacted]

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.8/23/- Mr [redacted] requested payment terms 8/23/when service was terminated at the propertyTerms/reduced restoration were not offered due to prior defaults on 12/31/and 12/2/He was still ineligible for payment terms due to the defaults

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:PECO explained this to me? When? Thank you Revdex.com for whatever help you providedWhat a sm, sleazy corporation fails to tell a customer that they have an outstanding balance when they sign back up for service? Wait almost a yearProvide no explanation, then accumulate late fees, when I wasn't even awarePECO, you have made me an enemy for life & I will not stop until every customer, every media outlet knows the true shady sm that you areThis is not over, not by a mileI guess the Revdex.com can only assist when it comes to a faulty toaster or something like that Regards, [redacted]

Good Morning [redacted] ***Per our email exchange, please see below confirming your satisfactionThanks and enjoy your day Yes, I agreeThanks you [redacted] *** [redacted] Thanks for getting back to me Do you agree to the portion of my email in red? If so, reply back to this email stating yes, I agreeThanks MrDana LH [redacted] *** [redacted] [redacted] Thank you for responding to the complaint in such a timely fashionHow can I further assist? [redacted] I am contacting you in regard to the Revdex.com Complaint you filed on 5/11/Below, you will find a resolution, but it will require you to reply back to this email or calling me directly at [redacted] Thanks and I look forward to hearing from you Late payment charges are assessed at 1.5% of the amount that is late and late charges will accumulate when account continues to carry a past due balanceThe monthly bill rendered on 4/11/listed late charges of $82.52; however, these are not late charges for one bill periodThey are an accumulation of late charges over several bill periods; monthly bill rendered 10/7/16(late charges $2.77), monthly bill rendered 11/7/16(late charges $2.32), monthly bill rendered 12/8/16(late charges $7.54), monthly bill rendered 1/11/17(late charges $16.93), monthly bill rendered 2/10/17(late charges $23.49, and monthly bill rendered 3/13/17(late charges $29.47)The late charges are warrantedHowever, as a onetime courtesy, the company is willing to cancel late charges totaling $If the customer agrees, this will result in a credit of $to be applied toward the subsequent bill(s) until depletedIf full payment does not post to the account on or before the due date each month, the agreement will default and late charges will be assessedThe credit will be applied to the payment agreement installment of $and the current monthly charges when the meter is read on 6/9/The customer currently does not have a balance due Mr Dana LH [redacted] *** [redacted]

Good Afternoon Ms***,Please contact PECO at ###-###-#### and request to speak with Supervisor Tesselina M [redacted] so your concerns may be addressed in detailThank you

Good Morning, If you are not satisfied with PECO's response, it is your right to contact the Public Utility Commission(PUC) at 1-800-782-1110 or by writing to the following address: Pennsylvania Public Utility Commission, P. O. Box 3265, Harrisburg PA 17105-3265. Thank you.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.4/14/- Name Game documentation received and service initiatedCustomer satisfied

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please advise them of their right to contact the PUC to initiate the appeal process.Customer filed PUC complaint on 9/11/stating payments made, but not posted.9/21/Report sent to PUC stating Company records confirm that all payments have posted to the account in the order in which they were receivedThe customer has failed to supply any proof of payment to support her claim that the company is not posting her payment(s) to the account Bills are correct as renderedThe account does not warrant any adjustments at this timeMultiple attempts have been made to contact the customer via phone and letter with no availPUC has yet to render a decision As of 1/14/16, a Decision is pending from PUC

Good Morning,Company records confirm you contacted the company on 3/14/and initiated a high bill investigation in regard to the accountYou were advised the investigation will be open for daysA representative from the high bill investigation department will contact you within this day period to resolve your issue Thank you

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.6/12/-
Company received required Name Game documents(lease and two forms of identification) and service was establishedCustomer satisfied

Good Afternoon *** ***, It has been confirmed PECO visited your property today, 6/29/17, and is scheduled to visit the property again on tomorrow , 6/30/17, in regard to your issueThank you

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative