Delaware Valley Transmission

Good Afternoon,Please contact our office at ###-###-#### to discuss your concerns in detail and a possible payment arrangement. Thank you.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.6/25/15 -...

Former address investigation confirmed customer resided at property with other family members making her responsible for the balance. She was advised balance is warranted and will not be removed. Customer did not agree. Written utility report sent confirming company's decision.

Good Morning Ms. [redacted],PECO has addressed this issue with you and has advised you of PECO's position in accordance with the appropriate PUC regulations.  If you are not satisfied with PECO's response, it is your right to contact the Public Utility Commission(PUC) at ###-###-#### or by...

writing to the following address: Pennsylvania Public Utility Commission, [redacted], Harrisburg PA 17105-3265. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am very excited to now have electric after two weeks . Thank you for your time. 
Regards,
[redacted]

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.10/8/15 -...

Customer paid restoration amount and service was restored.

Greetings
[redacted],
 
Thank
you again for submitting copies of your proof of payment in the amount of
$75.09 and $77.72. Your documents were reviewed and it was determined the
payments previously mentioned posted to an incorrect account number at the same
address, [redacted]...

[redacted], Philadelphia, PA [redacted]. As of today,
2/1/17, the payments have been transferred to your correct account at [redacted], Philadelphia, PA [redacted], under account number [redacted]. This account
is in the name of [redacted], where there is an account balance of
$225.03 due by 2/10/17.  Moving forward, when making payment(s), please
post to account number [redacted] to guarantee payment goes to the correct
account. In addition, all late charges totaling $1.89 have been credited as
well as the $6.00 connection fee as a courtesy. Company records confirm you
were charged the $6.00 connection fee one time, not three.  Your current
account balance is $64.33($225.03 - $75.09 - $77.72 - $1.89 - $6.00) due
2/10/17. Your next scheduled meter reading date is 2/21/17. I have attached a
copy of the bill statement for your review. Customer satisfaction is a top
priority at PECO. Please accept our sincerest apologies for the inconvenience
this may have caused you and your family.
 
Thank
you

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.4/14/15 - Name...

Game documentation received and service initiated. Customer satisfied.

Good Afternoon [redacted],
Per our conversation today, we confirmed your concerns have been resolved to satisfaction. The meter has been removed. Thank you for your patience.

Good Afternoon Ms. [redacted],Please contact PECO at ###-###-#### and request to speak with Supervisor Tesselina M[redacted] so your concerns may be addressed in detail. Thank you.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.10/23/15 -...

Technician arrived at the property and made necessary repairs. Customer satisfied.

[redacted]...

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PECO contacted customer and conformed customers complaint.  Bill has been adjusted.  Customer satisfied

[redacted]
 
[redacted]
 
[redacted]
 
[redacted]...

[redacted]
 
Per
our conversation today, 5/19/17, we confirmed an account balance of $5,710.93,
which includes a past due of $5,693.09 and current charges of $17.84 due by
6/7/17. A final balance of $5,222.13 transferred to the account from [redacted] on 11/1/16. You have agreed to assume responsibility for the
balance. Financial information was obtained and the total balance of $5,710.93
has been placed on payment terms in 60 monthly installments of $95.18 in
addition to current monthly charges. You currently do not have a balance due.
The next scheduled meter reading date is 6/19/17. You agreed and stated
satisfied.

Good Morning [redacted],Company records confirm an attempt was made to have a technician visit the property on 3/24/16, but there was no one available when the technician called while en route and when she arrived at the property. Company records confirm Supervisor Thomas L[redacted] has left a message...

with you in regard to re-scheduling the appointment and he left his direct contact information. Please contact Mr. L[redacted] at ###-###-#### to re-schedule the appointment so your concerns can be addressed in detail. Thank you.

MESSAGE FROM BUSINESS:PECO was never contacted by the customer regarding this issue.  Please encourage them to contact PECO at ###-###-#### to speak with a representative.12/16/15 - Per payment processing, this claim was incorrectly filed against PECO. The customer needs to pursue this matter...

with his bank. An attempt was made to contact [redacted] on 12/17/15  to advise him of this information. There was no answer and a message was left advising him to contact the company.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.8/23/14 - Mr....

[redacted] requested payment terms 8/23/14 when service was terminated at the property. Terms/reduced restoration were not offered due to prior defaults on 12/31/12 and 12/2/13. He was still ineligible for payment terms due to the defaults.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.Customer...

initiated a former address investigation on 2/2/15. On 2/12/15 a telephone attempt was made to contact her. There was no answer and a message left on the machine. A letter was mailed advising her to contact the company and supply proof as to where she was residing during the disputed period. On 3/3/15,  the investigation was closed due to no response or documentation being received from the customer and a written utility report was mailed advising the customer of the company's position. The customer initiated another former address investigation on 5/1/15. On 5/5/15 the customer confirmed she lived at the property and there was a domestic dispute between her and her roommate and she left her roommate there. Representative confirmed account on CAP with her financial information and she was advised she could press charges against her roommate since PECO does not get involved with domestic disputes. Representative advised she is responsible for the balance. She did not agree and stated she was not going to pay the bill prior to discontinuing the call (customer hung up on Rep). On 5/28/15 the investigation was closed and a written utility report was mailed re-iterating the company's position.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, it is their right to contact the Public Utility Commission(PUC) at ###-###-#### or by writing to...

the following address: Pennsylvania Public Utility Commission, P. O. Box [redacted], Harrisburg PA [redacted]-[redacted].

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, it is their right to contact the Public Utility Commission(PUC) at ###-###-#### or by writing to the following address: Pennsylvania Public Utility Commission, [redacted], Harrisburg PA 17105-3265.

Good Afternoon,PECO has addressed this issue with you and has advised you of
PECO's position in accordance with the appropriate PUC regulations.  If you are not satisfied with PECO's
response, it is your right to contact the Public Utility Commission(PUC) at ###-###-#### or by writing to...

the following address: Pennsylvania Public Utility Commission, P. O. Box 3265, Harrisburg
PA 17105-3265. Thank you.