Delaware Valley Transmission

Good Afternoon,
PECO has addressed this
issue with you  and has advised you of
PECO's position in accordance with the appropriate PUC regulations.  If you are not satisfied with PECO's
response, it is your right to contact the Public Utility Commission(PUC) at ###-###-####
or by...

writing to the following address: Pennsylvania Public Utility Commission,
P. O. Box 3265, Harrisburg PA 17105-3265.

Good Afternoon [redacted], Per our conversation today, please see below. Thanks. 
4/17/17 The owner of the property, [redacted], contacted
the company and confirmed [redacted] is his new tenant. Along with [redacted]’s confirmation and the documentation submitted by Mr....

Torres, new
service was established in his name under account number [redacted] effective
4/1/17. Service is now on and active. An attempt was made to contact him to
advise of the approval. Unfortunately, there was no answer and a message was
left on the answering machine.
I spoke with the owner, [redacted](###-###-####), and he
confirmed [redacted] and [redacted] are both his tenant’s at [redacted], effective 4/1/17. He stated there was no relation to the prior
customer, [redacted] He confirmed [redacted] left the property
toward the end of March 2017 and still owes him rent. Based on the landlord’s
testimony, [redacted], has been added to the account as the secondary
account holder. [redacted] was contacted
and advised of this information in which she agreed, confirmed no additional
issues, and stated satisfied.

Good Afternoon [redacted],It was a pleasure speaking with you on yesterday, 8/22/17. I have forwarded your concerns to a Senior Analyst in our Care Center Department. He confirmed he has been in contact with you and your concerns are being investigated. If you have any additional...

questions/concerns, feel free to reach out to me at ###-###-####. Thanks in advance for your time and patience.Dana H[redacted]Analyst PECO - Customer Relations

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.8/7/15 - It...

was confirmed Ms. [redacted] resided at the property with the prior tenants making her equally responsible for the balance. Service established in her name and payment terms were processed on the balance. Customer satisfied.

Good Afternoon [redacted],It has been confirmed PECO repaired the manhole at the property on 6/29/17. You were contacted via email and confirmed you are satisfied with the company's actions. Thank you.

The PECO Claims Department made initial contact with the customer on 6/1/17. The Revdex.com complaint was received on 5/31/17. The company is attempting to resolve the customer’s issue, but is currently awaiting an expense report from the customer in order to proceed. The customer is aware the ball is in...

their court and is working with PECO’s Claims Department. The Revdex.com was previously notified the investigation is currently ongoing and will be notified once completed. On 6/1/17 the Claims Case Manager spoke with [redacted] who referred the case manager to [redacted]. It was determined that a PECO wire was impacting a tree limb at the property and that temporary repairs were made on May 16, 2017. The customer was advised that a tree crew would be sent out the next day to trim the tree. Unfortunately, the limb snapped off before we got a tree crew out there and fell into the yard.  Prior to the customer filing a Revdex.com complaint on 5/31/17, a case manager was assigned to the claim on 5/23/17 and attempted to make contact with the customer on 5/24/17 and 5/26/17. Utilizing another contact number the case manager spoke to [redacted] on 6/1/17. She informed the case manager that she just learned from her husband of the previous attempts to reach them. The case manager visited the property on 6/6/17 and spoke to the customer. The case manager requested a copy of her expenses for cleaning up the tree debris from her yard and an estimate to repair the siding , trim and gutter damage. As of today, the customer confirmed she is awaiting a second estimate of repair to the exterior of the home. Once received, she will forward to the case manager. The Claims Department is hoping to resolve the issue within the next 10-14 days.  To date, the company has not been contacted with the second estimate. I we have attempted to reach the customer again but were unsuccessful.    Please contact me directly with any questions. Thank you, Liz  W[redacted]Manager, Support Services: Customer OperationsCustomer Relations and Customer ExperiencePECO2301 Market St., N5-1Philadelphia, PA, 19103Office: ###-###-####

Good Morning [redacted]We are in receipt of your complaint and it has been forwarded to our CAP Department. You will receive a call within 24 hours in regard to your concerns. Thanks in advance for your patience. Dana H[redacted]Business Analyst - Customer Relations[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Afternoon,
PECO has addressed this issue with you and has advised
you of PECO's position in accordance with the appropriate PUC
regulations.  If you are not
satisfied with PECO's response, it is your right to contact the Public Utility
Commission(PUC) at ###-###-#### or by...

writing to the following
address: Pennsylvania Public Utility Commission, P. O. Box [redacted], Harrisburg
PA [redacted]-[redacted]. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

[redacted],Per our conversation today, 5/3/17, we confirmed proof of no
income was received on 4/27/17 at which time a hold was placed on the account
through 5/12/17. The account was removed from the budget billing in the amount
of $173.00 leaving a balance of $1,975.79. Based on the proof of...

income
received on 4/27/17(Level 1), the balance of $1,975.79 was placed on payment
terms in 60 monthly installments of $32.93 in addition to current monthly
charges in which you agreed. You were advised you may re-enroll the account in
budget billing at any time. You currently do not have a balance due. The next
scheduled meter reading date is 5/22/17. You agreed, confirmed you had no other
issues, and thanked t me for my help.

Good Afternoon [redacted], Per our conversation today at 4:40PM, your concerns are being investigated. A representative from our Credit Department will contact you within 24 hours. Thank you.

Good Morning,
If you are not satisfied with PECO's response, it is your
right to contact the Public Utility Commission(PUC) at 1-800-782-1110 or by
writing to the following address: Pennsylvania Public Utility
Commission, P. O. Box 3265, Harrisburg PA 17105-3265. Thank you.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.11/4/15 - The...

customer was advised that the company reserves the right to bill a deposit when there are delinquent payments. The deposit is warranted and will not be waived. The account was placed on budget billing. The customer agreed and is satisfied.

Good Morning [redacted],Please see below in regard to your Revdex.com complaint. I can be reached at ###-###-####(Dana H[redacted]). Thanks in advance.7/19/17 You contacted the company and
requested to establish new service in your name at [redacted]. An
order was issued to have the service...

restored in your name remotely under your new account, [redacted]. However, the remote connect failed. As a result, an
order was issued to have a technician visit the property within 72 hour, change
the meter, and physical restore service.
7/20/17 Technician visited the property and removed AMI
meter [redacted](reading [redacted]) and installed new AMI meter [redacted] and set at
0. Service was restored.
7/24/17 You filed a complaint with the Revdex.com,
[redacted].
8:49AM You contacted the company and stated
you still did not have service. You were advised the remote connect failed on
7/19/17; however, a technician visited the property on 7/20/17, changed the
meter, and restored service. You confirmed no power. The
representative advised you to check the breakers at which time you stated you did
and there still was no power. As a result, the representative issued an
emergency order to have a technician visit the property. On the same day at
3:51PM a technician visited the property and reset the main circuit breaker at
the meter and service was restored. Technician confirmed voltage was good(121/121/211).
The customer filed 
8/4/17 I attempted to
contact you in regard to the Revdex.com complaint. There was no answer and a
message was left on the answering machine advising you to call me back. I also
mailed a Claims form to you for the loss of food.

Complaint: [redacted]
I am rejecting this response because: -------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[redacted]>Date: Mon, May 23, 2016 at 9:04 AMSubject: Fwd: Complaint#[redacted] In Response To Email I Received From B.B.B On May 2nd 2016. Saying U All Haven't Heard From Me. Photo Of PECO Sending Me A Shut Off Notice Today May 21st 2016. About The 351.59 Electric Bill That I Was Disputing With B.B.B. That I Didn't Use That Much Electric.To: [redacted]---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Sun, May 22, 2016 at 1:18 AMSubject: Complaint#[redacted] In Response To Email I Received From B.B.B On May 2nd 2016. Saying U All Haven't Heard From Me. Photo Of PECO Sending Me A Shut Off Notice Today May 21st 2016. About The 351.59 Electric Bill That I Was Disputing With B.B.B. That I Didn't Use That Much Electric.To: [redacted]Photo Of  Shut Off Notice  From  PECO. Today May 21st  2016 saying they r gonna shut  my  electric  off. If I  don't  pay 351.59  before  May  31st  2016. I didn't  use that  much electric. This stupid crazy  lying  idle  boy William  C[redacted]  told PECO  Employees. To jack up my electric  bill  since 2-27-15  till present. To try  to  use PECO  Employees  to  try to  set  me  up. To try to get killed  so I won't  come to court  &  testify  against  him. By PECO  Employees  telling me they need to come in my apartment  to read my meter. When they don't  the meter is outside  of  my  apartment. Respond  A.S.A.P  Thank-You  Don't  listen  to  nothing  stupid  William  C[redacted]  tells  u  all  report  him to  the  cops. They got to lock him up  on  that  outstanding  bench  warrant  they  have  for  his  arrest.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I wish for the department  manager to  contact  me.
Regards,
[redacted]

Good Afternoon,Company records confirm a claims form was mailed to you on 7/2/ and 7/11. However, I personally mailed a claims form to you today(7/20/16) at [redacted], Morrisville, PA [redacted]. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:PECO explained this to me? When? Thank you Revdex.com for whatever help you provided. What a sm, sleazy corporation fails to tell a customer that they have an outstanding balance when they sign back up for service? Wait almost a year. Provide no explanation, then accumulate late fees, when I wasn't even aware. PECO, you have made me an enemy for life & I will not stop until every customer, every media outlet knows the true shady sm that you are. This is not over, not by a mile. I guess the Revdex.com can only assist when it comes to a faulty toaster or something like that.
Regards,
[redacted]

Good Afternoon [redacted],We are in receipt of your complaint and have attempted to contact you at ###-###-#### . Unfortunately, there was no answer and no option to leave a voice message. Please contact me at ###-###-#### so that your concerns can be addressed. Thanks in advance and I look...

forward to speaking with you. Dana H[redacted]