Delaware Valley Transmission

Good Afternoon [redacted]We are in receipt of your complaint and your concerns are being investigated. You will be contacted within 24 hours in regard to your concern. Thanks in advance for your time and patience.   Dana H[redacted]Business Analyst[redacted]

[redacted]Per our conversation earlier today, I reviewed the Revdex.com complaint. As previously documented, I was able to pull the
audio from 5/4/17 and it was confirmed you stated you wanted the service
at your prior address, [redacted] to remain active in...

your name for approximately 2 months. You confirmed you would call the company back
and discontinue the service. Company records confirm you called back on 7/31/17
and discontinued service. You were contacted and advised you are responsible for the balance of $104.99 due by 8/24/17. You agreed and stated you
filed the complaint in case there was a possibility there was in error in the
company’s records. You agreed to pay the balance of $104.99 by 8/24/17 and
stated you are satisfied.  Thank you for your time and patience. Enjoy your day.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
The return call to [redacted] was made on 2/18/2016 and a voice mail was left. No reply was received to date.Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Good Evening Ms. **, Per our conversation today 4/27/16, you confirmed PECO's 3rd party contractor was at the property on 4/18/16 and assessed the work that needed to be done. You were advised you would be contacted directly by PECO in regard to when the work will begin in which you agreed.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.9/8/15 -...

Customer advised to go to PECO.com to cancel the scheduled payment in which she agreed.

Good Morning Ms. [redacted],Company records confirm you filed a complaint with the PUC on 5/3/16. You will be contacted by an analyst from PECO in regard to a possible resolution. If a mutual resolution is not met, the PUC will render a final decision. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Afternoon,Please give our office a call at ###-###-#### to discuss your concerns in detail and a possible reduced restoration/payment agreement. Thank you and we look forward to hearing from you.###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, it is their right to contact the Public Utility Commission(PUC) at ###-###-#### or by writing to...

the following address: Pennsylvania Public Utility Commission, [redacted], Harrisburg PA 17105-3265.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please advise them of their right to contact the PUC to initiate the appeal process.Customer filed...

PUC complaint on 9/11/15 stating payments made, but not posted.9/21/15 Report sent to PUC stating Company records confirm that all payments have posted to the account in the order in which they were received. The customer has failed to supply any proof of payment to support her claim that the company is not posting her payment(s) to the account.  Bills are correct as rendered. The account does not warrant any adjustments at this time. Multiple attempts have been made to contact the customer via phone and letter with no avail. PUC has yet to render a decision.  As of 1/14/16, a Decision is pending from PUC.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.10/26/15 - The...

customer was advised that her August 2015 payment was received, but her bank rejected the payment of $159.64 on the same day. The customer was referred to her bank in regard to the rejected payment in which she agreed.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.11/17/15 -...

 Permanent repairs made by Miller Brothers on 11/17/15.  Work order# [redacted].  Customer satisfied.

8/30/17 I contacted Ms. [redacted] in regard to the Revdex.com
complaint and it was confirmed. Ms. [redacted] stated she and her child currently
reside at 1236 S 56th Street([redacted]) with her mother, [redacted]. Service is on and active at this property. She stated she is not
moving into 12 N...

6th Street, 1st Floor due to the fact
the property is being rehabilitated. When asked was she looking to move
somewhere else, she confirmed not at the moment. I advised her balance of $1,187.53
is eligible for payment terms to start new service with a down payment of
$49.48. Once received, service will be established in her name and the
remaining balance placed on payment terms in 24 monthly  installments of $49.84 in addition to current
monthly charges in which she agreed. She was advised to contact me directly
###-###-#### once she is has her new address and ready to make the payment. She
agreed and thanked me for my help.
 
9/27/17 I followed up with Ms. [redacted] in regard
to her request for new service at which time she stated she and her son are
still currently residing at [redacted] Street([redacted]) with her
mother, [redacted]. Service is on and active. She stated she is still
waiting for the property at [redacted] Street, 1st Floor to
be rehabilitated before she and her child sign the lease and move in.
Currently, she is not looking to move anywhere else. I agreed and advised her
balance of $1,187.53 is still eligible for payment terms to start new service
with a down payment of $49.48. Once received, service will be established in
her name and the remaining balance placed on payment terms in 24 monthly  installments of $49.84 in addition to current
monthly charges in which she agreed. She was advised to contact me directly
###-###-#### once she is has her new address and ready to make the payment. She
agreed and thanked me for my help.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.9/2/15 - Slam...

dispute initiated. Customer referred back to supplier in regard to any refund. Customer satisfied.

A former address investigation has been initiated on [redacted]’ account in regard to [redacted] and an investigator from that department is going to call him at ###-###-#### to address his concerns. We will be contacting him asap.

Good Morning, Company records confirm your concerns were addressed on 8/19/16 when you came into the company's main office building and posted payment. If you require additional assistance, please contact us at ###-###-####. Thank you.

Good Morning,Company records confirm you contacted the company on 3/14/16 and initiated a high bill investigation in regard to the account. You were advised the investigation will be open for 30 days. A representative from the high bill investigation department will contact you within this 30 day...

period to resolve your issue.   Thank you.

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations.  If the customer is not satisfied with PECO's response, please advise them of their right to contact the PUC to initiate the appeal process.6/18/15 - PUC...

decision rendered. Account placed on budget billing. Deposit of $425.00 is to be paid in 3 monthly installments of 50%, 25%, and 25%.

Good Evening [redacted],Company records confirm a high bill investigation was initiated on your account on 6/24/16. A representative from the high bill department will contact you within 30 days in an attempt to resolve your issue(s). Thank you.