Delaware Valley Transmission

Good Afternoon *** ***,Per our conversation today, 1/18/17, new service has been
established in your name at *** *** ***, * and *, effective
1/18/under account number ***-***You confirmed both the gas and electric service are on and activeYou also confirmed you
are satisfied and have no further issues

Good Afternoon *** ***,Per our conversation earlier today, your concerns have been forwarded to the appropriate departmentA representative from that department will contact you within hoursThanks in advance for your time and patience.Dana H***Business Analyst ***

The customer filed a complaint, via the company’s Executive office on 3/4/in regard to the same issueOn 3/7/PECO addressed the customer’s concerns in detail in which the customer confirmed satisfactionThe customer has not pursued the issue with PECO since thenHowever, if the customer
feels she is still not satisfied with PECO's response, she is advised to contact the Public Utility Commission(PUC) at *** or by writing to the following address: Pennsylvania Public Utility Commission, POBox ***, Harrisburg PA ***

Good Morning MsStephens,The company has investigated your concerns and it has been determined you are responsible for the balance accrued at the propertyYou did not supply valid documentation confirming you resided at another property during the disputed period(tax documents, pay stubs, or utility bill)You may contact the *** *** *** ** ***, and file an informal complaint with themThank you in advance for your time and patience. Dana H***
*** *** * ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:who do I send the information to
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer's concerns were addressed and resolved via a PUC complaint the customer filed on 11/19/PUC rendered a decision on 12/10/

*** *** ** ** *** *** ***
** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*
*** ***
I am rejecting this response because:
***
*** ***
Okay okay the only reason that I'm listing in public records at that address is because it's electric bill is skating in the records at this address I have never lived at that address I submitted W-supporting the addresses that I lived at during those years and I don't understand how you contacted this landlord the saying I'm on the lease but you don't even have a copy of the lease you're just going by Word of Mouth he could say anything I've tried to reach out to also speak to this landlord but I cannot find any contact information on him because I would love to see a lease that has my name stated one there I don't understand why I can't see that if your electric company providing service somewhere in someone's name then you should ask for documentation proving that they live there and there's no documentation proving that I ever lived there because I had no lease with this man ever in my life I don't even know who this man is

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this **tter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: I'm being asked to contact one person after anotherI don't know why someone over at PECO cannot reach out to me to resolve this once and for all
Regards,
*** **

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have waited months for work to be completed and have been told it would be 1-weeks multiple times before. Telling me it may take up to another weeks before it is done is not resolving the problem for me. I see resolution in the pole being fixed not in another promise that it will be fixed sometime in the future. When the work is actually done I will mark the situation as resolved
Regards,
*** ***

Good Morning *** ***,On 4/28/17, your issue was resolvedSee below and thanks for your patience.Outcome: Customer Financial Operations
I contacted the
customer to discuss the complaint The customer said
she was only dissatisfied with the fee for reconnecting the serviceAs a
onetime
courtesy, $was credited to the customer’s account.The customer is
satisfied

Good Morning *** ***,Per our conversation on 7/13/your service was restored and an appointment was scheduled to have a technician visit the property and check for possible foreign wiring and/or meter mix upThe appointment was scheduled, per your request, for 7/24/17, with a minute call
ahead to ###-###-####Your balance has been placed on payment termsA follcall will be made to you upon completion of the field visit on 7/24/in which you agreed and stated satisfiedThanks

Good Afternoon *** ***Per company records, your Revdex.com complaint has been resolved on 5/9/17 with *** *** See details belowThank you.
Outcome: Customer
Financial Operations
Account History:
10/21/account placed on *** *** *** *** agreement
given for
balance of $3,869.70InPA to be billed $monthly11/30/payment was made for $19001/17/payment was made for $20004/17/payments made totaling $67004/25/a 10-day notice issued for termination 04/26/both payments made for $was returned for NSFcount was then coded “Cash Only”04/28/due to funds being returned a new day notice
was issued confirming correct amount05/01/spoke with *** customer was offered MPO option
$which was declined05/08/spoke with *** again and a Medical cert was
faxed to physicianAccount was issued day extension to have Med form
completed and returned
Outcome:
The ratepayer *** *** was contacted to discuss her
complaint*** *** was advised she is not eligible for any
additional payment agreementsI explained she is currently on CAP InPA agreement*** *** was advised that due to her returned checks a
new termination notice was issued after the original was mailed on 4/25/17I confirmed the medical certificate has been faxed to her
physician on 5/8/and to follow up to confirm it has been received.*** *** is aware she has until 5/11/to return
Medical Certificate before the account continues down collections pathI then explained the process for medical certificates and
day collection exception if approved*** *** then stated she will try to resolve the
balance during that day period if the medical hold is placed on the account

Good Afternoon,
PECO has addressed this issue with you and has advised them of
PECO's position in accordance with the appropriate PUC regulations. If you are not satisfied with PECO's
response, it is your right to contact the Public Utility Commission(PUC) at ###-###-#### or by writing to
the following address: Pennsylvania Public Utility Commission, POBox 3265, Harrisburg
PA 17105-

Good Afternoon,Company records confirm your service was restored on 9/9/and the balance placed on payment termsIf you are disputing the amount of the bill, you will need to contact the company at ###-###-#### and initiate a high bill investigationThank you

Good Morning Ms***,Company records confirm PECO
has addressed this issue with you and has advised you of their
position in accordance with the appropriate PUC regulations. If you are not satisfied with PECO's
response, it is your right to contact the PUC at
###-###-####. Thank you

Good Afternoon, A credit in the amount of $has been applied to your accountThank you

Good Afternoon,Company records confirm your concerns were addressed on 8/26/by representative RJ***If you have further concerns, please contact our office at ###-###-####Thank you