Delaware Valley Transmission

Good
Morning *** ***,
It
was a pleasure speaking with you on yesterday, 2/Please see details below
confirming the company’s position in regard to your Revdex.com complaint in which you
agreed and stated satisfiedCustomer satisfaction is a top priority at PECO
Please accept
our sincerest apologies for the inconvenience this may have
caused you
PECO
Investigation
2/9/
Company records confirm the company was notified that your mailing address was
updated to ** *** *** *** ***, Madison, New Jersey *** from
Roboda Blvd, Royersford, PA *** on 12/18/However, PECO records were not
updated and subsequently, your final bill was sent to the service address in
errorFinal balance $was sent to the collection agency on 4/7/You
satisfied the balance in full on 2/2/Based on this information, the balance
of $has been refunded as a courtesyThe collection agency, MRS
Associates, was contacted and advised you satisfied the balance in fullMRS
confirmed they will update the credit bureau with the informationIt can take
to days(from 2/9/17) for the credit bureau to update their records with
the payment information and remove it as a negative item
2/14/
You were contacted and advised of the results of the investigation mentioned
above in which you agreed and stated satisfiedYou requested the refund of
$be mailed to your current address at *** * *** *** Apartment **, New York, New York ***The refund has been escalated and you
should receive it within days
Thank
You

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.4/28/-
Customer advised late charges waived due to payment waived lpc because pymnt applied to the wrong acct cst okay aysy

*** *** *** ***Per our conversation earlier today, please see belowThanks again for your patience.
5/9/I
contacted you in regard to the complaint and it was confirmedYou confirmed you reside a* *** *** *** *** *** but
currently lives with your uncle in
the 1st Floor unitYou were advised
a copy of your lease was received and the landlord confirmed your occupancy. You supplied your social security number ending *** and new
service was placed in your name at *** *** *** *** *** *** *** *** ***You confirmed the unit is vacant
until service is restoredThe service is scheduled to be physically restored
on 5/9/You stated the meter is outside(I confirmed this in company
records) and only requested the electric service be restored at this time since
you do not use gas
11:56AM Technician
arrived at the property and determined both line side jaws on the electric
meter*** were broken and load side wires are not connectedDue to
this, service was not restored(hazardous condition). You were not present at the time;
however, the owner of the property *** *** was thereThe technician
advised he would need to hire an electrician to make the necessary repairs
Once completed, he will need to contact the company to re-schedule the
appointment to have a technician re-visit the propertyHe agreed and stated
satisfied
5/10/I
contacted *** *** and confirmed the details from the field visit completed
on 5/9/*** *** agreed and stated he will have a technician visit the
property and make the necessary repairs as soon as possibleHe understands the
service will not be restored until repairs are made and verified by a PECO
technicianHe agreed and stated he would contact me directly at *** to schedule the appointment upon completion of the repairsHe confirmed you have been notified of this information and you are currently not in the
property due to service being off
12:13PM You contacted me in regard to the complaint. You confirmed *** *** has
been in contact with you and advised of the service being off and the repairs
that need to be madeYou confirmed you currently reside in the 1st
Floor unit with your uncle until repairs are made and service restoredYou
stated you are satisfied, thanked me for my help, and have no further issues

Good Afternoon,It may be that you need to re-supply the documentationPlease call us at ###-###-#### to discuss in detailThank you

Good Morning,Company records confirm you have filed a PUC complaint in regard to the same issueA report has been sent to the PUC on 7/29/The PUC will contact you directly in regard to a decisionNo further action taken from PECOThanks

Good evening to Whom it may
concern, Today my power was shut off , I've contacted a representative to have it restored and was transferred several timesI have a daughter who has an upper respiratory infection as well as asthma(please see medical document attached) I Asked if I could do a postdated check, for Friday 6-2-I was told that wouldn't be possible EVEN though I've done it in the past; to rectify this situationI was informed that, my account wasn't paid since September of last yearI've spoke with a supervisor by the name of Derrick, in regards of this error ON 6-1-at 5:pm I've explained to him I made a payment in the amount of in February with confirmation number ***He stated to me that the payment was "LOST" and he couldn't verifyAgain trying to restore my service, I was told to provide documentation of My daughters illnessI've email documentation with DOCTORS signature AND THIS DIDN'T SUFFICE! I hope, to rectify this soon and have my service restoredI will be contacting a lawyer in this matter.TranslateDesired Resolution / OutcomeDesired Resolution: Other (requires explanation)Other (requires explanation)selectDesired Outcome: I would like my service RESTORED FOR THE HEALTH AND WELLNESS OF MY DAUGHTER!

Good Afternoon, Please contact our office at *** to discuss your concerns in detailThank you and we look forward to speaking with you

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please advise them of their right to contact the PUC to initiate the appeal process.9/17/-
Payment terms granted due to retroactive re-billing and per PUC complaintCustomer satisfied

Good Afternoon Mrs***It was a pleasure speaking with you todayPer our conversation, a representative will contact you on 3/12/between 9a - 5pThanks again for your time and patience as we investigate this matter. Dana H*** - Business Analyst

PECO has addressed this issue with the customer and has advised them of PECO's position in accordance with the appropriate PUC regulations If the customer is not satisfied with PECO's response, please encourage them to contact PECO at ###-###-#### to speak with a representative.4/16/-
Customer advised deposit warranted due to consecutive late chargesDeposit is to be paid in monthly installments of 50%, 25%, and 25%Customer satisfied

Complaint: ***
I am rejecting this response because:
After filing a previous complaint with you and setting a paymeny peco proceeded to shut off my
electric and noy holding up thePaymen arranged of to the current bill each month.Turn electric back on and keep payment arrangement of per month including current bill
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Afternoon *** ***,Company records confirm you have been in contact with Analyst, Joseph S***, in regard to your concernsIt was confirmed on 9/5/that your electric meter will be changed on 9/08/Also, a credit was issued in the amount of $bringing the balance due to
$45.05 by 9/21/You agreed and stated satisfied. The company is glad to make this changeThank you for your time and patience.Dana H***Analyst - Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I am rejecting peco's response because I have had previous issues with their service, shut offs, rulesPeco knows that they are/were wrong and, using the puc as an escape routeThe puc only helps when the account is not past due, on cap and, no balanceI have contacted the puc and, they informed me of their policies, limitsPeco is everything I said and then some about their organizationI stand firmly by it and have more vital things in my life than fight with a disrecpectful company like pecoI am not shocked about their response and gave several reasons that they are unreliable, unworthy of all customers hard earned finances/fundsI will gladly talk to any news media about their undesirablle service, rules, policies anytime I am requested to do soTheir whole network will be exposed for who they really are and, what they stand forSorry peco, you have done me wrong too many times for any type of forgiveness or good reviews

Good Morning Ms***,Per our phone conversation today, 9/13/17, we confirmed payment of $has been returned to your credit cardYou agreed, stated
satisfied, and thanked me for my helpThanks for your time and patience. Dana H***Analyst - Customer Relations

Good Morning *** **,Company records confirm you contacted PECO in regard to your concernsPECO has addressed this issue with you and advised you of PECO's position in accordance with the appropriate PUC regulations. Please contact PECO at ###-###-#### and request to speak with a
supervisor in the new business department so your concerns can be escalated and resolved. Thank you

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

The customer's concerns were addressed and resolved via a PUC complaint the customer filed on 12/30/PUC rendered a decision on 1/4/

Good Morning Ms***,Your concerns have been forwarded to the supervisor of the department that issues the post termination notice after service is terminated for non-paymentThe supervisor's name is Sonya F*You should receive a call back from her within hours of the date of this
messageThank you