I took my Explorer to Walmart for an oil change. After being gone 30 minutes, a tech calls me and tells me to come back because the service is done but they cant get my truck into gear. Its an automatic keep in mind. He asks me on the phone if Ive ever had a problem getting it gear, to which my obvious reply was no. I return to the store, go out to the service bay to get in my vehicle to find the entire shifter handle broken completely off the steering column. So I cant get the keys out, I obviously cant drive it, and in asking what happened, the "manager" says, it broke. OK I bring you a functioning vehicle, you pulled it in to do the service and then in attempting to pull it out, you break the shifter off. My first thought, how hard does one have to pull to break this thing off? What it did this? So, 3 weeks later, Im STILL fighting with Walmart about this. The insurance company now wants me to tow it to a garage to get a 'shop report'. Why? To prove they broke it. That's right. The video of that night in the service bay, you guessed it, hasn't appeared. What about this is right or fair? You damage my truck, on your property by one your paid 'techs', and I use that term very loosely. Where is this my fault? Where does this fall under my problem? Why should I incur ANY expense here? Any attorneys out there wanna be a thorn in the side of the all mighty Wal-Mart. Im at a loss here.....Help me understand.
On 4/30/16, I purchased the generic form of [redacted] D (that has no name on the box). I took one pill. After about 10 minutes, my heart started fluttering and my tongue started to swell. A statement on the end flap of the box says: Satisfaction guaranteed or we will replace it or give you your money back. For questions or comments or to report an undesired reaction or side effect, please call X-XXX-XXX-XXXX, which I did. Spoke with a very nice rep who was unable to find the product in their system. I was instructed to return it for a refund. I took the box and receipt back, after church Sunday, May 1 and was treated disrespectfully, told I could not be a refund, nor could I exchange, even though it's on the box. I returned yesterday, went o customer service and was told I had to take back to pharmacy. A different staff was on duty, however, again I was told I could not exchange or get a refund. I am on social security. Every penny is budgeted monthly. I was able to purchase a package of Claritin D. This is false advertisement, and I want my money back.
Store: 5200 s fort Apache In Las Vegas, NV. This is my home store, never had a single complaint about. I mean, it's Walmart in the end, you expect basic service.
But one rotten apple spoils the whole barrel. The humiliation and anger that was brought upon me was unimaginable. Sadly for me, it has become a true story.
One the night of May 11th around 10pm. I wander into the store and I see merchandise that I'd like to purchase. Unfortunately they were still in boxes so we asked a gentleman (later we find out his name is [redacted] to see if he could open the boxes for us. He did, he opened up the boxes and handed it to us. He was happy to help a customer out. Keep it mind, A WALMART EMPLOYEE OPENED THE BOXES FOR US we didn't just barge into them ourselves. As we're looking through them, [redacted] (overnight stocker usually in the automotive section) CHARGES towards us. He's about where camping is and we're at toys. From there, he YELLS, "ENOUGH! GET OUT." This is pretty much from across the store, yelling at us. He comes over to us, yelling the whole time. "GET OUT OF THERE. AND GET OUT. YOU GUYS AREN'T SUPPOSED TO TOUCH THIS!!!!" At the same time, me and my bf respond calmly, "We asked someone. They let us." We said "we asked" 5 times, but it never went into [redacted]'s ears because he was so focused on berating us. I said, "Do you want me to find that guy? He's an African American young gentleman." [redacted] yells back, "NO I'LL FIND HIM. I DON'T EVEN HAVE ROOM ON THE FLOOR FOR THEM AND NOW I HAVE TO PUT THEM OUT BECAUSE YOU GUYS OPENED THEM. THATS THE LAST BOX YOU LOOK IN, AND GET OUT!!!" He says all this while picking up the boxes and SLAMMING them stacking them on top of each other, possibly damaging the product too. These items were in a dump bin already on the floor where it was going to be displayed, so I know he was lying about that. (Saw it there the next day in the exact same spot with PLENTY of room to walk around.) I then calmly asked for his name, he turns his body so that his name tag is not visible to me. He ignores me the first time, I ask again and he says, "[redacted]." and arrogantly trolls off.
The main points I wanted to address is 1) I asked and got permission from a walmart employee to look into the boxes. He actually opened the boxes for us. 2) Clueless [redacted] comes out assuming and accusing paying loyal customers of going into boxes on their own. 3) [redacted] BERATING AND HUMILIATING us in public and in front of other customers. 4) There were a million different ways [redacted] could've approached us (preferably calmly and rationally) instead of screaming at us from across the store and then scolding us about how he has to do his job now.
I have contacted customer relations. I have spoke with co managers [redacted](the following day) and [redacted](night of the tragic event). The response I got was basically saying all that will happen to [redacted] is "he will get addressed." I sat on that response for a bit and decided to call customer relations back to escalate the matter to their district manager. I am still currently waiting for a response from him. Not that I wasn't happy with the co managers listening to me and giving me information, I just feel that for the HUMILIATION and ANGER that [redacted] has brought upon me with him berating us in public deserves a little more than "he will be addressed on the situation." An apology from [redacted] would be favorable and I would drop everything.
In the meantime, I want to make this situation public so that other customers are aware. CEO's won't even berate customers like that. What gives an overnight stocker the power in his head to do so?
I have been cashing my student loan refund checks for $1674 since 09/03/2013, For two years I was able to cash checks at walmart for a $6.00 fee and still have most of my money. I was first denied to cash a check pn 05/05/2015, they are using some company named certergy. And walmart knew I was cashing my checks their for a while and they still choose to listen to certergy and declined my check it had gone up to $1687. And thanks to walmart using this company I know have to pay another company $68 out of my money from $6.00. I always used to cash these checks at walmart, because my bank will not let me have all my money. I have to wait 3 days until I use the money. A $6.00 fee but thanks to this inconvience I now have to pay $68.00. I just want shop at walmart anymore.
The Walmart stores in Dallas,TX mainly the stores located on Buckner Blvd., Samuel Blvd and Lake June Rd have the worst customer service ever. Site to store pick up is a joke. I will no longer support Walmart by shopping there, I rather spend more money else where and be given better customer service.
Applied for a credit card online to save 15%. Tried to shop with new credit card, only to experience a never ending loop and get kicked out of shopping. When I called customer service "Trevor", an account manager, said they were sorry but there was no way they could help me - I would have to shop in a store to get my discount. The store is over 50 miles away! I cancelled my credit card and will never shop here again. Target has better customer service!
The Walmart store located on North Avenue and Cicero in Chicago Illinois really needs major improvements on every level.
customer service is absolutely terrible and unprofessional
Products are never fully stocked shelves are empty most of the time
poorly trained individuals in the bakery area take orders that are not fulfilled
when customers have tried to complain in person to the manager the manager does not appear in the store
when calling to check the status of an online order I was hung up on multiple times and the manager never answer the phone. then the store associates ultimately stop answering the phone
there have been various incidents on various days and I have shopped at the store over the past six years and I will never return due to the unprofessionalism, the lack of products stocked and just the terrible way the store has been run.
Most associates are unprofessional and the manager is always missing what does Walmart corporate intend to do about this store????
I bought 3 Walmart gift cards for Christmas. Two of the cards were given to a local women's shelter and one was given to a friend of mine who is handicapped and in a wheelchair in the Bowling Green, MO area. When he went to use the gift card I gave him at his local Walmart they told him it had a zero balance of on the card and they kept the card. When he went back the next day to get the card back they made him prove on a store video tape that he gave them the card and then they told him that they shred all the cards and they couldn't give it back to him so I could get the card fixed. I called the Walmart where I bought bought the cards and they told me nothing could be done without the card even though I have the receipt with the account numbers on it. So at this point I don't even know if the other cards worked. My friend is relatively poor and needed the money on the card to help make ends meet. It seems ridiculous that Walmart has no way to look up the cards to see if it was used even with the receipt and card number. This needs to be fixed so others needing the money on the card did don't suffer while Walmart assumes no responsibility and gets rich off of paid for useless cards.
The Walmart in Houston Mo has the rudest pharmacy employee's ever! I have had many problems with my account, beginning with multiple accounts. Some had my insurance information and some not. After 3 or so visits that was fixed. The next problem that still confuses the department is the birthdate. We had that problem fixed within 2 visits, or so I thought.
My Dr. called in one RX for my blood pressure. I had a refill on the second one. I called the refill in 3 days prior. My husband went to pick up my RX on the second day. He was told there was only 1. He came home exasperated at the poor customer service and rudeness he experienced. The next day I returned to Walmart to retrieve the prescription. The tech insisted there wasn't any. For the 2nd time I explained I had called it in on their automated line. The tech went to the computer and verified it indeed was there but the birthday was incorrect. She turned to speak to [redacted] the pharmacist. I had the empty bottle that had all the information and tried to hand it to her. She looked over her shoulder and turned back around. She didn't acknowledge me in anyway although the empty bottle had all the correct information on it. The Tech came back to the counter and told me to go to the drop off counter and they would look in to it. I walked over to the area muttering to myself it is always something here." Not to anyone, as it was not busy and there were no lines. I stepped up to the counter as the tech launched in to her rant immediately. "It's not our fault; the Dr. gave the wrong information." "ma'am, I called in the refill, yesterday there was no problem picking up a prescription" I replied. She continued her rant as he picked up the phone and spoke with the Dr.'s office. She was rude and asked them multiple times to verify the birthdate. THEY HAD THE CORRECT DATE! The pharmacist [redacted] had approached and waved a piece of paper in my face as to prove something. He then turned and walked away with the paper. The tech hung up and stated "it's not our fault if they input the wrong information."
I was now so irritated and could feel my blood pressure rising, that I stepped away to wait for my prescription. I then decided I could not let this behavior go and I walked back over and asked for the young ladies name. She flipped her name tag over and said haughtily "Christina, do you want to talk to my supervisor?" I indicated yes, and then asked if it was [redacted]? "YA, it is." The same [redacted] that had witnessed everything. I then walked back over to the counter and indicated I wanted to speak to him. I wasted my breath repeating the exchange with [redacted] He stared at me Blankley and I felt compelled to let him know I had no choice but to write a review and a complaint. He looked at me and said "the number is 1800walmart." I informed him I had the number. He then stated he would speak to her. With that he sauntered back to his station. Within a minute he walked to [redacted] and spoke in a low voice. They laughed and he once again returned to his podium.
After returning home and waiting until my blood pressure lowered, I called the store and asked to speak to the store manager. [redacted] came on the line. I explained the incident and he said he would let the store manager know and he would go speak to the pharmacy now. He only took my first name. Not my last, not my phone number, nothing. Regardless, I gave him the opportunity to handle it instore as he requested. 2 days later and still no word from the Houston Mo Walmart, I called back. Again [redacted] came to the phone, after identifying myself and stating that I was calling to see if anything had been done. He stated he spoke to [redacted] and let her know that her behavior was not acceptable and the store manager was speaking to [redacted] the pharmacist at that very moment. It is Now 24 hrs. after that call and the 4th day after my original complaint and yet no contact from Walmart management. I have NO faith that there will be any corrective Actoin taken to ensure that this pharmacy treats customers with dignity and respect.
Tried calling 1-800-Walmart with no ANSWER..Complaint of: Hilo Hawaii Walmart. ATM has been down for 3 weeks. Was told by Customer Service Associate: That's the way it is and they can not do anything about it. I spend Thousands of dollars a year at Walmart and have been a lifetime customer. Also. I'm on Social Security and I rely on the ATM monthly so may withdraw needed cash funds. This is totally unacceptable service. Thank You in advance for addressing this critical matter. Sincerely,
[redacted] H. [redacted]
([redacted]) [redacted]
While in the checkout, at North Marine Blvd Wal-Mart today, I was yelled at by the cashier and a member of management. I was attempting to resolve an issue of why my bill was so high. I didn't see whit was 42.00 when I had only purchased three itam. I kept asking the cashier why the amount was so high and she kept saying she didn't know. I then asked to see a print out of the receipt, she refused to print out what was purchased. I told her the only item on the card screen was a fan that I was being over charged for. I didn't know why the fan was ringing up at 24.99. Before the manager returned I asked to see a print out of what was rung up. She refused, instead she tried to get me to come over to her side of the register, but I refused to do that, instead demanding the copy of the receipt. Still she refused so I told her to get her manager. At that point the cashier yelled at me saying that "I'm not you God [redacted] slave." She did leave to get the manager at that point. While she was gone the other manager returned with a different brand of fan. I explained that the other fan I pulled from the shelve was marked at the same price of 16.99 as all the fans on that shelf were marked. When the other manager returned I told her that I just wanted the money returned to my debit car for the fan that was broken. She yelled at me saying that wasn't going to happen. I have had nothing but trouble from the customer service at this store, they refuse to do anything about it. All they do is tell me their very sorry, yet the cashiers continue to be rude, they never have the correct pricing out, and they are constantly to busy having personal conversations on the floor to help customers adequately. I have stopped shopping at the is Wal-Mart before, when I go back after months, nothing has changed. This incident was both unfair and embarrassing to my self. I believe people need to lose their jobs if they do not have the competency to do it with accuracy.
To Whom It [redacted] Concern:
I want to begin by apologizing because the level of anger I have will not allow me to write this letter with correct grammar.
I originally had the complained below from [redacted] 4, 2016, however decided not to send it due to allowing myself think this was an isolated incident, however today July 25, 2016, the situation occurred again with the same security guard. I feel harassed and this is really unacceptable. I do not need to feel uncomfortable when I am going to an establishment spending my money with my children. This employee needs to be address.
I would like to express how disgusted I am in the way I was treated when I went shopping at Wal-Mart on [redacted] 4, 2016. Upon my daughter and I completing our transaction at the self check out lane I saw the security guard waiting for us. Within our purchase we had a tri-fold board, I recognize and understand the board is big and will need to be reviewed by your so called "security guards" you have in place. Upon the security guard reviewing my receipt I noticed she is reviewing everything in my receipt and bags, the security guard proceeded to ask me to move the bags over so she can review everything, when I asked her if she was only checking me she stated "YES they called me to come and check just you!." This behavior is unacceptable, unprofessional and just plain rude. Don't get me wrong I know and understand there are suspicious people that will STEAL from anyone; however I AM NOT ONE OF THEM!!!
Your store employee offended my character and my family. I was shopping with my sixteen year old daughter purchasing products for her school project, what kind of example would I be, stealing with her daughter present . I DO NOT NEED TO STEAL FROM WAL-MART. Like the minority of your shoppers I spend over $1000 in your store monthly willingly (check my savings catcher!!!!). Your store employees have stereotyped the wrong per son and then had the nerve to be nasty and unprofessional. The security guard could have pulled me aside and requested my receipt; however she decided to do it in front of everyone. Versus her stating "YES they called me and told me to check your receipt." a better response would have been ma'am I understand your frustration however due to XYZ I am required to review your receipt and ensure it matches the -items in your bag. Wal-Mart is a billion dollar company, you hire individuals who are angry and unprofessional and it's obvious you refuse to train them to handle ANY situation.
They create hostile situations and have no clue on how to diffuse them. The presentation and behavior or the security guard was awful, the individuals in the security office who requested for my receipt to be reviewed was awful. Then I speak to another so called "manager/supervisor" and she begins to tell me she will follow up. How will she ever follow up when she never requested my call back number or even my name, she did not ever say something that would ever make me feel she will even take my concern seriously.
What make this situation even more unacceptable is because NO ONE in your store has ANY CLUE on how to be professional. In 2010 I went to your pharmacy to pick up my prescription your pharmacy staff had given my prescription to someone else. When I requested to speak to the pharmacist in charge he just waved my concern away with the fact that I had allegedly already picked up my prescription and that my prescription will expire the next day, (he neglected to even take into consideration that my prescription was given to the wrong person who could have had the wrong reaction and die, or the fact that so many HIPPA law were violated.) Needless to say I requested to speak to the STORE MANAGER, but when the famous [redacted] appeared, he also had no clue on what to do and treated me in the same manner the pharmacist had, he acted as if I purchased some expired milk. They basically told me oh well our records indicate you picked up your prescription and it was going to expire tomorrow anyway. Now we all know this is not how this situation should have been handled. I work at a pharmacy and due to you lack of patient privacy, security and compassion * could have had your pharmacy licensed reviewed for possible neglect and violations AND even a law suit. However, I just wrote a simple email and was able to pick up my prescription the next day, after YET AGAIN I was objected to another disrespectful embarrassment. Well NO MORE!!!
Now I will explain my so called part, I have an app called SHOPKICK, where I get receive points for walking into stores, scanning products and for making store purchases when I attach my debit/credit card to the site. However, this does not make me a thief!
A Couple Days before Valentines Day I went to Alexandria Walmart in Alexandria Kentucky and got my wife Her Gifts, In the same process I had gotten her her Mothers Day Gift as well.... It was a Ring that I had Purchased from Walmart, Specially Ordered.... Of course I went ahead and gave it to her early.... She wore it for about a week and it broke, So we took it back to have repairs done on it "FREE OF CHARGE CAUSE WE BOUGHT IT THERE"..... 3-4 months later if not longer we still ain't got a Ring.... So we proceeded to get our money back to go else where and since I have no Receipt, There is nothing they can do about it.... But when I had bought it they wrote all the information down in the book that they write in and STILL nothing no one car do.... We talked to the Assistant Manager of the Jewelry Department, The Manager of the Department, and the Assistant Store Manager...Every time we contact about it they always say it will be 4-6 weeks well.
I purchased some items at Walmart Store Number 00751 in Pella, Iowa 50219. The store manager is [redacted] and phone number is 641-628-9881. The purchase date was 4/29/16. I used my Debit Card/Credit card to make the purchase as I have done many times. It didn't allow me to select credit card and the transaction went through without a pin number as a debit transaction. My bank has advised me to not use the debit card at retail establishments for security reasons.
I went to customer service immediately and informed them of the issue. They credited my purchase and attempted to run as a credit card. The same thing happened to them and again they credited the transaction and went to another register and finally were able to have it go through as a credit card. I went home and talked to the manager and was assured all was well. After explaining for the fourth time that it was not ok he mentioned he noticed for himself that his attempts to complete his credit card purchases were also going through as debit cards. I told him I wasn't satisfied with his answer and asked him how I could escalate the issue. He told me to call 1800 Wal-Mart. I spoke with someone who left me equally unhappy and I asked for a Manager. After 20 minutes of being on hold I spoke with a supervisor who would only identify herself as [redacted]. I again explained the problem and again my concerns were dismissed. She finally said she would refer the issue to financial services I believe. I requested a follow up call when there was an answer and she was unwilling to provide that. She asked if she could do anything else for me and I said please give me back the days when Wal-Mart cared about its customers.
I tried to return something without a receipt at the owatonna minnesota walmart and I understand the policy that they can accept returns without a receipt and can be loaded onto a walmart money card. I asked this establishment to do so and they refused to help me. This shouldn't be an issue they refused to help me I am not happy with the rude treatment I received. All I wanted to do was make a return.
On 9/2/16 I took our truck into the Walmart super center at 250 Vista Knoll Parkway in Reno NV, around 3:30 pm... Twice the tech came to ask if I was aware that the oil pan drain plug was bent and that they could not perform the oil change if it was damaged... (It is a rubber gasket) I should have known right then what kind of employees I was dealing with. .... then they asked if I was aware of leaks coming from the engine (yes, and it is a common issue with our truck, not a major deal) and then they proceeded to take photos of the un-linked sway bars (which they had nothing to do with the service I requested), finally they began to change the oil... they proceeded to unhook the air filter(didn't need to be unhooked) and remove the hoses and connectors, they drained the oil, and then tried to put on an oil filter for a light weight vehicle(not even the same size as the filter they removed), after a drawn out discussion my guess is that they finally decided it was not the correct filter. They retrieved what appeared to be the correct filter... and installed it... they failed to even perform the services they have listed on their website....
Vacuum interior Check and fill transmission fluid Check battery performance Check air filter check wiper blades check headlines | check signal, brake and taillights...
with the exception of one ... they checked the front and rear differentials for fluid... but when doing this they must have accidentally or purposefully drained the fluid and failed to replace it... they noted on the receipt that they checked it and made no other notes about levels or the need to refill it... and marked the cases with their industry standard blue marks. Finally they closed up the truck and sent me on my way around 5:45pm (over two hours to do a basic lube and oil change)
About 50 yards outside of the shop area there was a strange rattling noise coming from the engine... low and behold they failed to connected the air filter to the engine ( could have destroyed the engine if it went unnoticed)... I hooked it back up myself
upon further inspection it was also noticed that they had used lock-tight on the oil pan seal... and a few other things they had touched( if it gets in the engine oil it will destroy the engine) ,
I also checked the tires and they were over inflated by 15 to 20 lbs each (also noted on the receipt...) which driving long distances at highway speeds could have caused a fatal situation if I had not checked it... I called the store manager the moment I got home and complained about the service and he wanted us to bring our vehicle back to have him perform the service... but after that experience I am never taking any of my vehicles to them again... so I told him no...
The next day 9/3/16 I was heading out to a camping trip with friends and family and about 128 miles outside of Reno, NV about 9:30am (less than 24 hours since the service) the truck began to make a strange noise and lurched forward it felt like my engine had blown up... I immediately stopped and pulled off the road... I check the drive line, the tires, the fuel pump, then I noticed the telltale blue marks on the front and rear differentials... at that moment I realized what they had done... they had opened the differentials up at the shop to check them and failed to make sure whatever fluid they removed or let drain out had been replaced. I called the store manager and told him what had happened he said that we could tow it back to their shop and have it looked at by the insurance adjustor. Needless to say that my truck was fried... I called AAA and had them tow the truck back to my home...
I told him that the truck will be available at our property or at a mechanic of our choosing for their adjustor to inspect... he had no response... I was unavailable until 9/7/16 and on on 9/7, 9/8 & 9/9 I called the manager multiple times with no response... I finally called their market office at the Keitzke location and spoke with a lovely lady named [redacted]...she finally provided my with a claim number and contact for their insurance agent at Sedgwick insurance. I called and had to leave a message with no response... I so I called the Vista Knoll location again and had my girlfriend ask for the direct contact for their liability insurance claims (since clearly they were avoiding me)... we received another number and called and left a message with no response.....
I called my car insurance company and they helped me locate the adjustor for my claim against Wal-Mart... same day... the Sedgwick adjustor on a recorded phone call asked me about what service I had come in for... and what that service entailed I let him know that is something he should know since it was his client that performed the service... I had to be the one to tell him what he was supp
I have been shopping at Walmart ever since I can remember, and never had a single problem. Today my wife and I were picking up some groceries at the High Ridge, Missouri store. We shop there almost every single day, sometimes 3 or 4 times a day, and we know and like most of the employees. When we went to checkout a cashier I had never seen before started giving me an attitude before I had even unloaded the grocery cart. It contained about $60 worth of groceries, and a 12 pack of beer. I am 59 years old, and was accompanied by my wife. The cashier asked for my wife's ID, and I refused. I was the one buying the beer. We had some words, and then she called the acting manager. A woman named [redacted] who insisted that it was a state law that they card everyone in the company of someone buying alcohol. In all the years I have been living in Missouri, I have never heard of such a thing. In fact it has NEVER happened before this incident at any other establishment, including other Walmarts we have shopped at. Obviously if I am shopping with my 2 year old son, he isn't going to have an ID. If I were shopping with my parents, friends, or other kids, I find such a policy not only impossible to enforce, but itic because it is at the discretion of the person checking you out. My wife could simply have been sitting and waiting for me, or still shopping. So this is obviously complete nonsense. My father and I spent an hour or so trying to find any such law on the Internet. It does not exist. So after the acting manager asked me to leave, I complied. A few minutes later only to be pulled over by local police! Apparently this acting manager named [redacted] had filed a complaint, although I had done nothing illegal. This was the last straw, so I want to make sure every single person knows what happened. My wife now refuses to ever set foot in a Walmart, and my mom won't either. Of course this means my father won't be shopping there, as well as the rest of our family, relatives, and friends. So far this story has reached about 150 people, but it is about to go viral. I would conservatively say I have spent at least 25% of my income at various Walmart stores over the past 20 or so years. We can all find other stores to use instead, but I'm hoping for a more level-headed resolution. I am an IT and web expert, and at this point I expect a personal apology from both these employees to myself, and my wife. I don't enjoy escalating this sort of thing, but I won't let this stand. I have photos as evidence of the entire event.
I purchased the best car battery Wal-Mart sells at the Killion Rd. story in Columbia, SC. The battery had a 5 year warranty, 3 years full replacement and the last 2 years prorated. The battery failed and left me stranded earlier this week about a week less than 2 years since it was purchased. The store employee tested the battery and said it was bad and would have to be replaced. Before they installed the replacement battery they pulled all date code and labels off the battery and told me I have no more warranty. They said this was the new policy. I asked to speak to the store manager and instead an assistant asked what my complaint was. She said wait a minute and let me check on that. A few minutes later she came back and said yes that is the new policy. I checked with several managers at other businesses that sell car batteries and they all said "we don't do our customers that way". I think this is fraud and unethical. I called headquarters and a very polite lady took my complaint and said someone from management would be calling me. It has been 3 days and no call yet. I am very disappointed that Wal-Mart would sell a product with a stated warranty then change their policy and decide to not back what had already been purchased.
On June 15th at 1330 hrs., I was shopping at the Walmart in Apple Valley MN. Because of the items I had, I did not use the self checkout lane, plus I do not like to do self checkout.
There were approximately 25 customer service lanes and only 4 of them were open with long lines. I am not happy the time it took me to purchase my items all because they did not have more checkout lines open. Having only 4 lanes open is not good customer service, it's terrible customer service.
PLEASE-PLEASE-PLEASE...Do not buy Dynamic Pet, Hickory Smoked, Real Ham Bones for dogs from WAL-MART!!! this is a dangerous product, its not safe.Wal- Mart states: it is "safe" and knowing misleading the consumers with this false advertising of a harmful product. On Sept 7,2015 we bought three of theses bones from Marysville WA Wal-mart. The next morning woke to three very sick dogs. One died that evening, one in midnight emergency surgery to remove "shards" from her stomach and the other very sick. This ham bone is comparable to a glorified, "brittle" chicken bone. See all the complaints and heartsick story's of people who lost there pet over this product on Revdex.com, There is also a class action against this product as well filed in Ca. This should be pulled off the shelf's now! But CORP GREED is more important that your pets suffering and your pain to watch them die a horrible death!!! I will not buy from Wal-Mart again along with others who have gone this heart ache!!
I took my Explorer to Walmart for an oil change. After being gone 30 minutes, a tech calls me and tells me to come back because the service is done but they cant get my truck into gear. Its an automatic keep in mind. He asks me on the phone if Ive ever had a problem getting it gear, to which my obvious reply was no. I return to the store, go out to the service bay to get in my vehicle to find the entire shifter handle broken completely off the steering column. So I cant get the keys out, I obviously cant drive it, and in asking what happened, the "manager" says, it broke. OK I bring you a functioning vehicle, you pulled it in to do the service and then in attempting to pull it out, you break the shifter off. My first thought, how hard does one have to pull to break this thing off? What i
t did this? So, 3 weeks later, Im STILL fighting with Walmart about this. The insurance company now wants me to tow it to a garage to get a 'shop report'. Why? To prove they broke it. That's right. The video of that night in the service bay, you guessed it, hasn't appeared. What about this is right or fair? You damage my truck, on your property by one your paid 'techs', and I use that term very loosely. Where is this my fault? Where does this fall under my problem? Why should I incur ANY expense here? Any attorneys out there wanna be a thorn in the side of the all mighty Wal-Mart. Im at a loss here.....Help me understand.
On 4/30/16, I purchased the generic form of [redacted] D (that has no name on the box). I took one pill. After about 10 minutes, my heart started fluttering and my tongue started to swell. A statement on the end flap of the box says: Satisfaction guaranteed or we will replace it or give you your money back. For questions or comments or to report an undesired reaction or side effect, please call X-XXX-XXX-XXXX, which I did. Spoke with a very nice rep who was unable to find the product in their system. I was instructed to return it for a refund. I took the box and receipt back, after church Sunday, May 1 and was treated disrespectfully, told I could not be a refund, nor could I exchange, even though it's on the box. I returned yesterday, went o customer service and was told I had to take back to pharmacy. A different staff was on duty, however, again I was told I could not exchange or get a refund. I am on social security. Every penny is budgeted monthly. I was able to purchase a package of Claritin D. This is false advertisement, and I want my money back.
Store: 5200 s fort Apache In Las Vegas, NV. This is my home store, never had a single complaint about. I mean, it's Walmart in the end, you expect basic service.
But one rotten apple spoils the whole barrel. The humiliation and anger that was brought upon me was unimaginable. Sadly for me, it has become a true story.
One the night of May 11th around 10pm. I wander into the store and I see merchandise that I'd like to purchase. Unfortunately they were still in boxes so we asked a gentleman (later we find out his name is [redacted] to see if he could open the boxes for us. He did, he opened up the boxes and handed it to us. He was happy to help a customer out. Keep it mind, A WALMART EMPLOYEE OPENED THE BOXES FOR US we didn't just barge into them ourselves. As we're looking through them, [redacted] (overnight stocker usually in the automotive section) CHARGES towards us. He's about where camping is and we're at toys. From there, he YELLS, "ENOUGH! GET OUT." This is pretty much from across the store, yelling at us. He comes over to us, yelling the whole time. "GET OUT OF THERE. AND GET OUT. YOU GUYS AREN'T SUPPOSED TO TOUCH THIS!!!!" At the same time, me and my bf respond calmly, "We asked someone. They let us." We said "we asked" 5 times, but it never went into [redacted]'s ears because he was so focused on berating us. I said, "Do you want me to find that guy? He's an African American young gentleman." [redacted] yells back, "NO I'LL FIND HIM. I DON'T EVEN HAVE ROOM ON THE FLOOR FOR THEM AND NOW I HAVE TO PUT THEM OUT BECAUSE YOU GUYS OPENED THEM. THATS THE LAST BOX YOU LOOK IN, AND GET OUT!!!" He says all this while picking up the boxes and SLAMMING them stacking them on top of each other, possibly damaging the product too. These items were in a dump bin already on the floor where it was going to be displayed, so I know he was lying about that. (Saw it there the next day in the exact same spot with PLENTY of room to walk around.) I then calmly asked for his name, he turns his body so that his name tag is not visible to me. He ignores me the first time, I ask again and he says, "[redacted]." and arrogantly trolls off.
The main points I wanted to address is 1) I asked and got permission from a walmart employee to look into the boxes. He actually opened the boxes for us. 2) Clueless [redacted] comes out assuming and accusing paying loyal customers of going into boxes on their own. 3) [redacted] BERATING AND HUMILIATING us in public and in front of other customers. 4) There were a million different ways [redacted] could've approached us (preferably calmly and rationally) instead of screaming at us from across the store and then scolding us about how he has to do his job now.
I have contacted customer relations. I have spoke with co managers [redacted](the following day) and [redacted](night of the tragic event). The response I got was basically saying all that will happen to [redacted] is "he will get addressed." I sat on that response for a bit and decided to call customer relations back to escalate the matter to their district manager. I am still currently waiting for a response from him. Not that I wasn't happy with the co managers listening to me and giving me information, I just feel that for the HUMILIATION and ANGER that [redacted] has brought upon me with him berating us in public deserves a little more than "he will be addressed on the situation." An apology from [redacted] would be favorable and I would drop everything.
In the meantime, I want to make this situation public so that other customers are aware. CEO's won't even berate customers like that. What gives an overnight stocker the power in his head to do so?
I have been cashing my student loan refund checks for $1674 since 09/03/2013, For two years I was able to cash checks at walmart for a $6.00 fee and still have most of my money. I was first denied to cash a check pn 05/05/2015, they are using some company named certergy. And walmart knew I was cashing my checks their for a while and they still choose to listen to certergy and declined my check it had gone up to $1687. And thanks to walmart using this company I know have to pay another company $68 out of my money from $6.00. I always used to cash these checks at walmart, because my bank will not let me have all my money. I have to wait 3 days until I use the money. A $6.00 fee but thanks to this inconvience I now have to pay $68.00. I just want shop at walmart anymore.
The Walmart stores in Dallas,TX mainly the stores located on Buckner Blvd., Samuel Blvd and Lake June Rd have the worst customer service ever. Site to store pick up is a joke. I will no longer support Walmart by shopping there, I rather spend more money else where and be given better customer service.
Applied for a credit card online to save 15%. Tried to shop with new credit card, only to experience a never ending loop and get kicked out of shopping. When I called customer service "Trevor", an account manager, said they were sorry but there was no way they could help me - I would have to shop in a store to get my discount. The store is over 50 miles away! I cancelled my credit card and will never shop here again. Target has better customer service!
The Walmart store located on North Avenue and Cicero in Chicago Illinois really needs major improvements on every level.
customer service is absolutely terrible and unprofessional
Products are never fully stocked shelves are empty most of the time
poorly trained individuals in the bakery area take orders that are not fulfilled
when customers have tried to complain in person to the manager the manager does not appear in the store
when calling to check the status of an online order I was hung up on multiple times and the manager never answer the phone. then the store associates ultimately stop answering the phone
there have been various incidents on various days and I have shopped at the store over the past six years and I will never return due to the unprofessionalism, the lack of products stocked and just the terrible way the store has been run.
Most associates are unprofessional and the manager is always missing what does Walmart corporate intend to do about this store????
I bought 3 Walmart gift cards for Christmas. Two of the cards were given to a local women's shelter and one was given to a friend of mine who is handicapped and in a wheelchair in the Bowling Green, MO area. When he went to use the gift card I gave him at his local Walmart they told him it had a zero balance of on the card and they kept the card. When he went back the next day to get the card back they made him prove on a store video tape that he gave them the card and then they told him that they shred all the cards and they couldn't give it back to him so I could get the card fixed. I called the Walmart where I bought bought the cards and they told me nothing could be done without the card even though I have the receipt with the account numbers on it. So at this point I don't even know if the other cards worked. My friend is relatively poor and needed the money on the card to help make ends meet. It seems ridiculous that Walmart has no way to look up the cards to see if it was used even with the receipt and card number. This needs to be fixed so others needing the money on the card did don't suffer while Walmart assumes no responsibility and gets rich off of paid for useless cards.
The Walmart in Houston Mo has the rudest pharmacy employee's ever! I have had many problems with my account, beginning with multiple accounts. Some had my insurance information and some not. After 3 or so visits that was fixed. The next problem that still confuses the department is the birthdate. We had that problem fixed within 2 visits, or so I thought.
My Dr. called in one RX for my blood pressure. I had a refill on the second one. I called the refill in 3 days prior. My husband went to pick up my RX on the second day. He was told there was only 1. He came home exasperated at the poor customer service and rudeness he experienced. The next day I returned to Walmart to retrieve the prescription. The tech insisted there wasn't any. For the 2nd time I explained I had called it in on their automated line. The tech went to the computer and verified it indeed was there but the birthday was incorrect. She turned to speak to [redacted] the pharmacist. I had the empty bottle that had all the information and tried to hand it to her. She looked over her shoulder and turned back around. She didn't acknowledge me in anyway although the empty bottle had all the correct information on it. The Tech came back to the counter and told me to go to the drop off counter and they would look in to it. I walked over to the area muttering to myself it is always something here." Not to anyone, as it was not busy and there were no lines. I stepped up to the counter as the tech launched in to her rant immediately. "It's not our fault; the Dr. gave the wrong information." "ma'am, I called in the refill, yesterday there was no problem picking up a prescription" I replied. She continued her rant as he picked up the phone and spoke with the Dr.'s office. She was rude and asked them multiple times to verify the birthdate. THEY HAD THE CORRECT DATE! The pharmacist [redacted] had approached and waved a piece of paper in my face as to prove something. He then turned and walked away with the paper. The tech hung up and stated "it's not our fault if they input the wrong information."
I was now so irritated and could feel my blood pressure rising, that I stepped away to wait for my prescription. I then decided I could not let this behavior go and I walked back over and asked for the young ladies name. She flipped her name tag over and said haughtily "Christina, do you want to talk to my supervisor?" I indicated yes, and then asked if it was [redacted]? "YA, it is." The same [redacted] that had witnessed everything. I then walked back over to the counter and indicated I wanted to speak to him. I wasted my breath repeating the exchange with [redacted] He stared at me Blankley and I felt compelled to let him know I had no choice but to write a review and a complaint. He looked at me and said "the number is 1800walmart." I informed him I had the number. He then stated he would speak to her. With that he sauntered back to his station. Within a minute he walked to [redacted] and spoke in a low voice. They laughed and he once again returned to his podium.
After returning home and waiting until my blood pressure lowered, I called the store and asked to speak to the store manager. [redacted] came on the line. I explained the incident and he said he would let the store manager know and he would go speak to the pharmacy now. He only took my first name. Not my last, not my phone number, nothing. Regardless, I gave him the opportunity to handle it instore as he requested. 2 days later and still no word from the Houston Mo Walmart, I called back. Again [redacted] came to the phone, after identifying myself and stating that I was calling to see if anything had been done. He stated he spoke to [redacted] and let her know that her behavior was not acceptable and the store manager was speaking to [redacted] the pharmacist at that very moment. It is Now 24 hrs. after that call and the 4th day after my original complaint and yet no contact from Walmart management. I have NO faith that there will be any corrective Actoin taken to ensure that this pharmacy treats customers with dignity and respect.
Tried calling 1-800-Walmart with no ANSWER..Complaint of: Hilo Hawaii Walmart. ATM has been down for 3 weeks. Was told by Customer Service Associate: That's the way it is and they can not do anything about it. I spend Thousands of dollars a year at Walmart and have been a lifetime customer. Also. I'm on Social Security and I rely on the ATM monthly so may withdraw needed cash funds. This is totally unacceptable service. Thank You in advance for addressing this critical matter. Sincerely,
[redacted] H. [redacted]
([redacted]) [redacted]
While in the checkout, at North Marine Blvd Wal-Mart today, I was yelled at by the cashier and a member of management. I was attempting to resolve an issue of why my bill was so high. I didn't see whit was 42.00 when I had only purchased three itam. I kept asking the cashier why the amount was so high and she kept saying she didn't know. I then asked to see a print out of the receipt, she refused to print out what was purchased. I told her the only item on the card screen was a fan that I was being over charged for. I didn't know why the fan was ringing up at 24.99. Before the manager returned I asked to see a print out of what was rung up. She refused, instead she tried to get me to come over to her side of the register, but I refused to do that, instead demanding the copy of the receipt. Still she refused so I told her to get her manager. At that point the cashier yelled at me saying that "I'm not you God [redacted] slave." She did leave to get the manager at that point. While she was gone the other manager returned with a different brand of fan. I explained that the other fan I pulled from the shelve was marked at the same price of 16.99 as all the fans on that shelf were marked. When the other manager returned I told her that I just wanted the money returned to my debit car for the fan that was broken. She yelled at me saying that wasn't going to happen. I have had nothing but trouble from the customer service at this store, they refuse to do anything about it. All they do is tell me their very sorry, yet the cashiers continue to be rude, they never have the correct pricing out, and they are constantly to busy having personal conversations on the floor to help customers adequately. I have stopped shopping at the is Wal-Mart before, when I go back after months, nothing has changed. This incident was both unfair and embarrassing to my self. I believe people need to lose their jobs if they do not have the competency to do it with accuracy.
[redacted]
!
[redacted]@aetna.com
[redacted]@yahoo.com
To Whom It [redacted] Concern:
I want to begin by apologizing because the level of anger I have will not allow me to write this letter with correct grammar.
I originally had the complained below from [redacted] 4, 2016, however decided not to send it due to allowing myself think this was an isolated incident, however today July 25, 2016, the situation occurred again with the same security guard. I feel harassed and this is really unacceptable. I do not need to feel uncomfortable when I am going to an establishment spending my money with my children. This employee needs to be address.
I would like to express how disgusted I am in the way I was treated when I went shopping at Wal-Mart on [redacted] 4, 2016. Upon my daughter and I completing our transaction at the self check out lane I saw the security guard waiting for us. Within our purchase we had a tri-fold board, I recognize and understand the board is big and will need to be reviewed by your so called "security guards" you have in place. Upon the security guard reviewing my receipt I noticed she is reviewing everything in my receipt and bags, the security guard proceeded to ask me to move the bags over so she can review everything, when I asked her if she was only checking me she stated "YES they called me to come and check just you!." This behavior is unacceptable, unprofessional and just plain rude. Don't get me wrong I know and understand there are suspicious people that will STEAL from anyone; however I AM NOT ONE OF THEM!!!
Your store employee offended my character and my family. I was shopping with my sixteen year old daughter purchasing products for her school project, what kind of example would I be, stealing with her daughter present . I DO NOT NEED TO STEAL FROM WAL-MART. Like the minority of your shoppers I spend over $1000 in your store monthly willingly (check my savings catcher!!!!). Your store employees have stereotyped the wrong per son and then had the nerve to be nasty and unprofessional. The security guard could have pulled me aside and requested my receipt; however she decided to do it in front of everyone. Versus her stating "YES they called me and told me to check your receipt." a better response would have been ma'am I understand your frustration however due to XYZ I am required to review your receipt and ensure it matches the -items in your bag. Wal-Mart is a billion dollar company, you hire individuals who are angry and unprofessional and it's obvious you refuse to train them to handle ANY situation.
They create hostile situations and have no clue on how to diffuse them. The presentation and behavior or the security guard was awful, the individuals in the security office who requested for my receipt to be reviewed was awful. Then I speak to another so called "manager/supervisor" and she begins to tell me she will follow up. How will she ever follow up when she never requested my call back number or even my name, she did not ever say something that would ever make me feel she will even take my concern seriously.
What make this situation even more unacceptable is because NO ONE in your store has ANY CLUE on how to be professional. In 2010 I went to your pharmacy to pick up my prescription your pharmacy staff had given my prescription to someone else. When I requested to speak to the pharmacist in charge he just waved my concern away with the fact that I had allegedly already picked up my prescription and that my prescription will expire the next day, (he neglected to even take into consideration that my prescription was given to the wrong person who could have had the wrong reaction and die, or the fact that so many HIPPA law were violated.) Needless to say I requested to speak to the STORE MANAGER, but when the famous [redacted] appeared, he also had no clue on what to do and treated me in the same manner the pharmacist had, he acted as if I purchased some expired milk. They basically told me oh well our records indicate you picked up your prescription and it was going to expire tomorrow anyway. Now we all know this is not how this situation should have been handled. I work at a pharmacy and due to you lack of patient privacy, security and compassion * could have had your pharmacy licensed reviewed for possible neglect and violations AND even a law suit. However, I just wrote a simple email and was able to pick up my prescription the next day, after YET AGAIN I was objected to another disrespectful embarrassment. Well NO MORE!!!
Now I will explain my so called part, I have an app called SHOPKICK, where I get receive points for walking into stores, scanning products and for making store purchases when I attach my debit/credit card to the site. However, this does not make me a thief
A Couple Days before Valentines Day I went to Alexandria Walmart in Alexandria Kentucky and got my wife Her Gifts, In the same process I had gotten her her Mothers Day Gift as well.... It was a Ring that I had Purchased from Walmart, Specially Ordered.... Of course I went ahead and gave it to her early.... She wore it for about a week and it broke, So we took it back to have repairs done on it "FREE OF CHARGE CAUSE WE BOUGHT IT THERE"..... 3-4 months later if not longer we still ain't got a Ring.... So we proceeded to get our money back to go else where and since I have no Receipt, There is nothing they can do about it.... But when I had bought it they wrote all the information down in the book that they write in and STILL nothing no one car do.... We talked to the Assistant Manager of the Jewelry Department, The Manager of the Department, and the Assistant Store Manager...Every time we contact about it they always say it will be 4-6 weeks well.
I purchased some items at Walmart Store Number 00751 in Pella, Iowa 50219. The store manager is [redacted] and phone number is 641-628-9881. The purchase date was 4/29/16. I used my Debit Card/Credit card to make the purchase as I have done many times. It didn't allow me to select credit card and the transaction went through without a pin number as a debit transaction. My bank has advised me to not use the debit card at retail establishments for security reasons.
I went to customer service immediately and informed them of the issue. They credited my purchase and attempted to run as a credit card. The same thing happened to them and again they credited the transaction and went to another register and finally were able to have it go through as a credit card. I went home and talked to the manager and was assured all was well. After explaining for the fourth time that it was not ok he mentioned he noticed for himself that his attempts to complete his credit card purchases were also going through as debit cards. I told him I wasn't satisfied with his answer and asked him how I could escalate the issue. He told me to call 1800 Wal-Mart. I spoke with someone who left me equally unhappy and I asked for a Manager. After 20 minutes of being on hold I spoke with a supervisor who would only identify herself as [redacted]. I again explained the problem and again my concerns were dismissed. She finally said she would refer the issue to financial services I believe. I requested a follow up call when there was an answer and she was unwilling to provide that. She asked if she could do anything else for me and I said please give me back the days when Wal-Mart cared about its customers.
I tried to return something without a receipt at the owatonna minnesota walmart and I understand the policy that they can accept returns without a receipt and can be loaded onto a walmart money card. I asked this establishment to do so and they refused to help me. This shouldn't be an issue they refused to help me I am not happy with the rude treatment I received. All I wanted to do was make a return.
On 9/2/16 I took our truck into the Walmart super center at 250 Vista Knoll Parkway in Reno NV, around 3:30 pm... Twice the tech came to ask if I was aware that the oil pan drain plug was bent and that they could not perform the oil change if it was damaged... (It is a rubber gasket) I should have known right then what kind of employees I was dealing with. .... then they asked if I was aware of leaks coming from the engine (yes, and it is a common issue with our truck, not a major deal) and then they proceeded to take photos of the un-linked sway bars (which they had nothing to do with the service I requested), finally they began to change the oil... they proceeded to unhook the air filter(didn't need to be unhooked) and remove the hoses and connectors, they drained the oil, and then tried to put on an oil filter for a light weight vehicle(not even the same size as the filter they removed), after a drawn out discussion my guess is that they finally decided it was not the correct filter. They retrieved what appeared to be the correct filter... and installed it... they failed to even perform the services they have listed on their website....
Vacuum interior Check and fill transmission fluid Check battery performance Check air filter check wiper blades check headlines | check signal, brake and taillights...
with the exception of one ... they checked the front and rear differentials for fluid... but when doing this they must have accidentally or purposefully drained the fluid and failed to replace it... they noted on the receipt that they checked it and made no other notes about levels or the need to refill it... and marked the cases with their industry standard blue marks. Finally they closed up the truck and sent me on my way around 5:45pm (over two hours to do a basic lube and oil change)
About 50 yards outside of the shop area there was a strange rattling noise coming from the engine... low and behold they failed to connected the air filter to the engine ( could have destroyed the engine if it went unnoticed)... I hooked it back up myself
upon further inspection it was also noticed that they had used lock-tight on the oil pan seal... and a few other things they had touched( if it gets in the engine oil it will destroy the engine) ,
I also checked the tires and they were over inflated by 15 to 20 lbs each (also noted on the receipt...) which driving long distances at highway speeds could have caused a fatal situation if I had not checked it... I called the store manager the moment I got home and complained about the service and he wanted us to bring our vehicle back to have him perform the service... but after that experience I am never taking any of my vehicles to them again... so I told him no...
The next day 9/3/16 I was heading out to a camping trip with friends and family and about 128 miles outside of Reno, NV about 9:30am (less than 24 hours since the service) the truck began to make a strange noise and lurched forward it felt like my engine had blown up... I immediately stopped and pulled off the road... I check the drive line, the tires, the fuel pump, then I noticed the telltale blue marks on the front and rear differentials... at that moment I realized what they had done... they had opened the differentials up at the shop to check them and failed to make sure whatever fluid they removed or let drain out had been replaced. I called the store manager and told him what had happened he said that we could tow it back to their shop and have it looked at by the insurance adjustor. Needless to say that my truck was fried... I called AAA and had them tow the truck back to my home...
I told him that the truck will be available at our property or at a mechanic of our choosing for their adjustor to inspect... he had no response... I was unavailable until 9/7/16 and on on 9/7, 9/8 & 9/9 I called the manager multiple times with no response... I finally called their market office at the Keitzke location and spoke with a lovely lady named [redacted]...she finally provided my with a claim number and contact for their insurance agent at Sedgwick insurance. I called and had to leave a message with no response... I so I called the Vista Knoll location again and had my girlfriend ask for the direct contact for their liability insurance claims (since clearly they were avoiding me)... we received another number and called and left a message with no response.....
I called my car insurance company and they helped me locate the adjustor for my claim against Wal-Mart... same day... the Sedgwick adjustor on a recorded phone call asked me about what service I had come in for... and what that service entailed I let him know that is something he should know since it was his client that performed the service... I had to be the one to tell him what he was supp
I have been shopping at Walmart ever since I can remember, and never had a single problem. Today my wife and I were picking up some groceries at the High Ridge, Missouri store. We shop there almost every single day, sometimes 3 or 4 times a day, and we know and like most of the employees. When we went to checkout a cashier I had never seen before started giving me an attitude before I had even unloaded the grocery cart. It contained about $60 worth of groceries, and a 12 pack of beer. I am 59 years old, and was accompanied by my wife. The cashier asked for my wife's ID, and I refused. I was the one buying the beer. We had some words, and then she called the acting manager. A woman named [redacted] who insisted that it was a state law that they card everyone in the company of someone buying alcohol. In all the years I have been living in Missouri, I have never heard of such a thing. In fact it has NEVER happened before this incident at any other establishment, including other Walmarts we have shopped at. Obviously if I am shopping with my 2 year old son, he isn't going to have an ID. If I were shopping with my parents, friends, or other kids, I find such a policy not only impossible to enforce, but i
tic because it is at the discretion of the person checking you out. My wife could simply have been sitting and waiting for me, or still shopping. So this is obviously complete nonsense. My father and I spent an hour or so trying to find any such law on the Internet. It does not exist. So after the acting manager asked me to leave, I complied. A few minutes later only to be pulled over by local police! Apparently this acting manager named [redacted] had filed a complaint, although I had done nothing illegal. This was the last straw, so I want to make sure every single person knows what happened. My wife now refuses to ever set foot in a Walmart, and my mom won't either. Of course this means my father won't be shopping there, as well as the rest of our family, relatives, and friends. So far this story has reached about 150 people, but it is about to go viral. I would conservatively say I have spent at least 25% of my income at various Walmart stores over the past 20 or so years. We can all find other stores to use instead, but I'm hoping for a more level-headed resolution. I am an IT and web expert, and at this point I expect a personal apology from both these employees to myself, and my wife. I don't enjoy escalating this sort of thing, but I won't let this stand. I have photos as evidence of the entire event.
I purchased the best car battery Wal-Mart sells at the Killion Rd. story in Columbia, SC. The battery had a 5 year warranty, 3 years full replacement and the last 2 years prorated. The battery failed and left me stranded earlier this week about a week less than 2 years since it was purchased. The store employee tested the battery and said it was bad and would have to be replaced. Before they installed the replacement battery they pulled all date code and labels off the battery and told me I have no more warranty. They said this was the new policy. I asked to speak to the store manager and instead an assistant asked what my complaint was. She said wait a minute and let me check on that. A few minutes later she came back and said yes that is the new policy. I checked with several managers at other businesses that sell car batteries and they all said "we don't do our customers that way". I think this is fraud and unethical. I called headquarters and a very polite lady took my complaint and said someone from management would be calling me. It has been 3 days and no call yet. I am very disappointed that Wal-Mart would sell a product with a stated warranty then change their policy and decide to not back what had already been purchased.
On June 15th at 1330 hrs., I was shopping at the Walmart in Apple Valley MN. Because of the items I had, I did not use the self checkout lane, plus I do not like to do self checkout.
There were approximately 25 customer service lanes and only 4 of them were open with long lines. I am not happy the time it took me to purchase my items all because they did not have more checkout lines open. Having only 4 lanes open is not good customer service, it's terrible customer service.
I will not be shopping at Walmart anymore.l
PLEASE-PLEASE-PLEASE...Do not buy Dynamic Pet, Hickory Smoked, Real Ham Bones for dogs from WAL-MART!!! this is a dangerous product, its not safe.Wal- Mart states: it is "safe" and knowing misleading the consumers with this false advertising of a harmful product. On Sept 7,2015 we bought three of theses bones from Marysville WA Wal-mart. The next morning woke to three very sick dogs. One died that evening, one in midnight emergency surgery to remove "shards" from her stomach and the other very sick. This ham bone is comparable to a glorified, "brittle" chicken bone. See all the complaints and heartsick story's of people who lost there pet over this product on Revdex.com, There is also a class action against this product as well filed in Ca. This should be pulled off the shelf's now! But CORP GREED is more important that your pets suffering and your pain to watch them die a horrible death!!! I will not buy from Wal-Mart again along with others who have gone this heart ache!!