Dick's Sporting Goods Inc

It was guaranteed delivered on Christmas Eve or it was supposed to be free. I do not not accept promo code.

I have a family member who purchased 6 of the ProForm Hybrid Trainer at 22.50 and she received 5 out of the 6 she ordered, and was told her 6 machine would be delivered the next day. So I am not understanding why one customer will receive all of hers and I can't receive my one! I feel if they are going to honor the price for one customer they should honor it for all the customers who purchased it!! Also, it was their mistake so why is that my fault??

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms. [redacted] may have experienced. Due to the popularity and high demand of the North Face apparel items, our site did cancel the order the...

order as inventory did deplete during the process associated with sizing.Furthermore, we understand our customer's urgency to have their gift selections shipped on time and without issue. However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail:     What is the "Guaranteed To Get There" (GTGT) promotion?     This is a program where we guarantee delivery of certain item(s) by 12/24/14 or the customer will get their item(s) for free.      Who will qualify? (Must meet ALL criteria below)     1. If a customer places an order for one or more items starting on:                     o   DSG - Promo Start Date: 12/4/14     2. The item has the "Guaranteed Delivery" icon (a gift box symbol).     3. The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}).     4. The item was not cancelled as out of stock     5. The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotion. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] may have experienced related to an order cancellation. DICK’S Sporting Goods is committed to...

ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time. We understand our customers’ urgency to have their gift selections shipped on time.Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilled. Our office will issue a $20.00 gift card for the inconvenience. We understand that this does not make up for the service issues over the holidays however, we hope that we can restore Ms. [redacted]'s confidence in another purchase.  Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms. [redacted] may have experienced. Due to the popularity and high demand of the NCAA apparel items, our site did cancel the order as the...

units in this size ‘Large’ did deplete during the process associated with sizing.We understand our customer's urgency to have their gift selections shipped on time and without issue. However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail:What is the "Guaranteed To Get There" (GTGT) promotion?          This is a program where we guarantee delivery of certain item(s) by 12/24/14 or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below)     1. If a customer places an order for one or more items starting on:                    o   DSG - Promo Start Date: 12/4/14      2. The item has the "Guaranteed Delivery" icon (a gift box symbol).      3. The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}).      4. The item was not cancelled as out of stock      5. The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotions. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction. We regret any inconvenience or disappointment that Mr. [redacted] may have experienced, which resulted in an order cancellation. Due to the popularity and high demand of the hydration packs during our recent...

promotion, our site regrettably had to cancel some orders as inventory did deplete during processing (validating payment and cross referencing product availability). In reviewing Mr. [redacted]'s orders, we were able to fulfill a portion of order number 3030543558. The portion we were able to fulfill is the order of the OSWEGO 70OZ PACK ORANGE/BLACK 70 OZ. hydration pack(s); (tracking number [redacted]). Regrettably, the second order, [redacted], was unable to be fulfilled.Again, we regret and misunderstanding or inconvenience regarding this situation of behalf of DICK'S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,   We have reached out to Ms. [redacted]to bring this matter to a satisfactory resolution by offering a gift card for the price difference.   Thank you, Dick's Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Ms. [redacted]’s complaint regarding the March 7, 2015 purchase of the F63 [redacted] treadmill. We understand the importance of a product meeting the needs of the customers’ expectations for...

performance and/or durability and therefore, DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policy. DICK’S Sporting Goods does disclose the 90-day return and exchange policy to our valued customers in our stores and on our sales receipts. Beyond the return policy, if a customer has a concern with their product, they may work through the manufacturer to determine if there is a defect in materials or workmanship or an issue associated with accidental damage.In reviewing this matter, the treadmill that Ms. [redacted] requested to return is not in resalable condition given that it is used and no longer in the original packaging.  Our office did correspond with Ms. [redacted] via email on April 9 and 10, 2015 and we worked with the manufacturer on her behalf to identify if there was a way to assist in her complaint in that the treadmill did not fit her well. Unfortunately, there is no way to adjust the unit height or anything of that nature. Again, we regret any misunderstanding or inconvenience regarding our return policy. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,We are sorry to hear that there was confusion around pricing during Mr. XXX's recent visit to Dick's Sporting Goods.  Mr. XXXX also contacted our Corporate office and left a voicemail which was received on 7/14/2015.  Since that date, we have tried to contact Mr. XXXX to...

discuss this experience.  Mr. XXX contacted us again on 7/17/2015 but our Representative handling the case was away from her desk and missed the call.  When trying to return the call shortly after, we received Mr. XXXX's voicemail.We have investigated this matter with the Hurstbourne, KY Dick's Sporting Goods.  Mr. XXX was interested in purchasing "Beats by Dr. Dre".  We have this merchandise in a glass case with several different varieties. The sign in the case advertising "Beats" for $199.00 were for a specific wireless tower Beats item and not the Wireless Studio Beats Mr. XXXX took to the register.  The sign most likely got shuffled around from associates grabbing merchandise from the case but it clearly stated the product that was on sale.  Once the correct pricing was confirmed the manager assisted by offering 10% on the item and the whole transaction for the confusion.  The customer did not accept in the store the day of visit.  We are very sorry that it appeared the sign was advertising the wireless studio beats.  In an effort to assist we will still honor a 10% discount on the wireless studio beats or a future purchase. We also understand Mr. XXX was viewing shoes on our website and was told that the shoes were in stock and able to be picked up the same day.  We were unable to find an order placed through our Buy Online, Pick -Up in store ordering system but would like to obtain additional information regarding the item so we can check inventory for Mr. XXX and also identify if we have a website issue.We suggest Mr. XXXX contacting us directly at ###-###-#### between 8:00 a.m. - 6:00 p.m. EST. Sincerely,Dick's Sporting Goods

Dear Revdex.com, We have successfully worked to bring Ms. [redacted] to a satisfactory resolution. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,In reviewing this matter, we do see that Ms. [redacted]’s disappointment was addressed by our online team on December 13, 2014 and she was issued a credit towards her order.Please know that we regret any disappointment that Ms. [redacted] may have experienced related to her online order. ...

DICKSSportingGoods.com is committed to ensuring a positive and friendly online shopping experience and we would like to offer our sincere apologies for the package noting the content.Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,
In reviewing this matter, our records indicate that Ms. [redacted] contacted our office to voice the concerns regarding the package. Our office worked with UPS to file a claim and the customer has been refunded. The customer was sent an email confirming that the refund had been processed,...

which was sent on November 14, 2015 at 2:29 PM.
Thank you,DICK'S Sporting Goods

12/9/2014Revdex.com Complaint # [redacted]Dear Revdex.com,We apologize for the disappointment Mr. XXXX has experienced with his cancelled order.  Due to the pricing error on our website we are unable to fulfill the initial order placed on 11/30/2014.  Dick's Sporting Goods has explained that we do...

disclose the right to cancel orders in the event of a pricing error.  This information is found on our dickssportinggoods homepage under Product Availability & Pricing.  In an effort to assist Mr. XXXXXX, Dick's Sporting Goods Escalation Supervisor connected with Mr. XXXX on 12/9/2014. A resolution was agreed upon after discussing Terms/Conditions in regards to the Website/Price Error.  Approved was a $100 Online Gift Certificate to assist with reordering an alternate product item.  Mr. XXXXX said he will contact us back when ready to place an order using the Online Gift Certificate, providing an online promotion is active on the website, to take advantage of a promotional discount outside of the Online Gift Certificate.Mr. XXXX was advised if there is no active website promotion at the time of the order, he is approved for 20% off to help ensure satisfaction with the resolution.  Mr. XXXX accepted this offer.Our Escalation Supervisor is also following up directly with Mr. XXXX by email to re-cap the conversation and the offer presented to him on 12/9/2014 in which he accepted.Thank you for allowing Dick's Sporting Goods the time to investigate this situation further.Sincerely, Dick's Sporting Goods

Mr. BakerI do not except this answer and would like you to submit my response for Revdex.com to Dick's Sporting Goods. Dear Dick’sIn response to your lame excuse for not honoring you’re guarantee. I find it hard to believe it’s legal and I know it’s not ethical for you to cancel the order at 3:43PM by e-mail on the day it was promised. (One day before Christmas I might add) Then to get out of your obligations you want to fall back on your fine print stating the order was canceled due to lack of inventory. I feel my claim has met all the criteria below for the GTGT promotion and you are obligated to either send me the weights free of charge, or a store credit for the purchase price.I also find it offensive that you believe offering a percent off another item would make things alright. I’m sure Dick’s would appreciate your ability to turn a loss back into a profit. I'm not falling for it!     Man up and do the right thing!I have also filed a complaint #[redacted] with the Ohio Attorney General and contacted our local new Trouble Shooter [redacted]. Now after stating all that lets go through the Guaranteed To Get There (GTGT) promotion Fine print.1.        If a customer places an order for one or more items starting on: Promo Start Date: 12/4/14:      Order was placed on 12/13/142.        The item has the Guaranteed Delivery Icon (A gift box symbol):            The item did! (That’s how I found out about the offer!!)    3.        The customer selected the appropriate shipping method (overnight, 2nd day, or Standard Ground):                                                                                                                                            Standard Ground with the confirmation stating expected delivery between 12/16/14 & 12/18/14.      4.        The item was not cancelled as out of stock:      I did not received anything stating the item was canceled before the promised date of 12/24/14. The cancelation e-mail came on 12/24/14 at 3:43PM.  5.        The item does not arrive on or before 12/24/14:      I did not receive the weights on or before 12/24/14.

Dear Revdex.com, Our office has successfully worked with our online team to bring this customer to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, We regret to hear of Mr. XXXXX's frustration with his online order for championship merchandise. We see in the order that it was shipped and he received the merchandise on 7/7, he also was provided with a credit of a little over 20% back on his form of purchase. If Mr. XXXXX has any...

additional concerns he can reach us at ###-###-####. Sincerely,Dick's Sporting Goods

Dear Revdex.com, We have worked to bring this customer to a satisfactory resolution. Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com,We are sorry for Mr. XXXX's disappointment.  Below details additional action taken by Dick's Sporting Goods.  On 12/17/2014, Mr. XXXX was contacted by a representative from our online team.  Mr. XXXX used a $50.00 gift card to pay for a portion of the original order.  When the order cancelled the funds were automatically refunded back to the original gift card.  Since Mr. XXXX stated he disposed of the original gift card, we have issued a replacement gift card to Mr. XXXX with the $50.00 funds.  We have expedited the shipment of this gift card and UPS tracking indicates it will be delivered by EOD 12/18/2014.Our online representative extended a $25.00 online certificate to Mr. XXXX in the event he would like to shop with us in the future.  In conjunction to the $25.00 online certificate we will also extend our initial offer of 20% off his order.Sincerely, Dick's Sporting Goods

12/11/2004Dear Revdex.com,We are sorry to hear of Mr. XXXX's online experience with Dick's Sporting Goods.In an effort to try and resolve, a member of our online team contacted Mr. XXXX on 12/11/2014 to see if he was still interested in purchasing the product from us.  The item is currently on...

our site for $299.00 with 20% off and a shipping promotion.  Mr. XXXX stated that he has gone elsewhere to purchase the merchandise.After discussing how advertising displays and inventory control with real time updates for items posted on our site we offered Mr. XXXX a $50.00 gift card for his disappointing experience in which he accepted.We truly appreciate the opportunity to investigate this complaint and apologize for the inconvenience Mr. XXXX encountered.Sincerely, Dick's Sporting Goods

Dear Revdex.com,We truly apologize for the disappointing online experience Mr. XXXX had with Dick's Sporting Goods.Our Corporate Customer Service Team has contacted Mr. XXXX on 12/19/2014 by email offering our sincere apologies and explaining our inventory influx and errors that caused his order to...

cancel.  Since the item Mr. XXXX was looking to purchase is not available in the size and color he wanted, we have honored his request for a $60.00 gift card.Mr.XXXX has been advised that the gift card is being sent from the Corporate office of Dick's Sporting Goods and should be received in 5-7 Business days. The gift card is being mailed to the address recorded in the customer information of this complaint.We appreciate the opportunity to investigate this matter.Sincerely,Dick's Sporting Goods